I need help getting a refund from Argos with PC

HillStreetBlues

ArbitraryRandom said:

RefluentBeans said:

Just to clarify - are click and collect orders actually meeting the threshold for a distance contract? The products have been collected by the customer, so does this not make the purchase an in store purchase as the purchase could’ve been inspected? 

As HSB - there's two ways to do it that I've seen called 'click and collect): 

1. You reserve your item online, sometimes even give card details, but complete your purchase in store with the payment being taken after collection (not distance selling)
2. You buy your item online, with the payment taken immediately, and have it 'delivered' or picked in store.

The OP (and other posters) seem to have confirmed Argos follow method 2. 

The reserving on-line stopped a few years ago.
It's either buy it on line (collect or delivery), or go to store and buy it there.
It's a no-brainer to buy on line for the extra protection it gives

Kim_13

Argos and some other similar retailers are known for having such a policy unfortunately. Legally the DSR’s should allow a return, but it will be a battle.

Wasn’t it obvious from the box which laptop it was? Why did your daughter open it if she knew she wanted a different one? Even if they would accept a return without quibble, it would mean them having to resell it for less which ultimately puts prices up for everyone because the retailers aren’t going to just accept the hit to their own margins.

kaysdee

Every purchase I’ve made from Argos has been opened by them for inspection on return, regardless of any seals being intact or not. I once returned a sealed and completely unopened expensive phone after ordering and paying online, then click and collect. They broke the seal themselves to inspect and I guess to make sure said item was as it should be. I did find this odd for resale purposes.

I suspect that if OP had indeed returned the box unopened, they would have opened it themselves for an item of that value.

cannugec5

I have bought items in Argos ( ours is a small branch) and been invited to open and inspect the item at the collection counter to be sure I’d made the right choice. Easier than getting all the way home:) 

pepsik

Thankyou all for your advise and help I did complain on their twitter pageand received teh sae response however I kept emailing @sainsburys and using the terms you had stated I have a response from a Tom Walsh so far only asking me to confirm that I am the account holder which I have done I hope to hear back from him today or I will be using your tenplate the lunatic in my head thankyou so much for it I could never have written that. I will update you I honestly cannot believe that they are allowed to get away with this 

the_lunatic_is_in_my_head

Marvel1 said:

I can't post in the same post for 2 different quotes.


Website on the bottom takes to this page and says this

I've changed my mind

If you've changed your mind and need to return an item, you have 30 days from the date of collection or from the date of delivery to return your item(s).

Your item(s) needs to be:

• Unused and with all original components
• In its original packaging (with the tags if applicable)
• In a resaleable condition security seals intact (where applicable)
• With its proof of purchase
• With any free items that came with the product
• Refunds will be processed by the original payment method. If you paid by card, it can take up to 5 working days to appear back in your account; with PayPal, refunds can take up to 30 days.
• If we are collecting your return, your refund will be processed once we have received and inspected the item.

Your statutory rights are not affected.

They have the same in the general T&Cs page, the links go to their own policy when instead they should go here:

https://help.argos.co.uk/help/technical/what-are-my-consumer-contract-regulation-rights/72678

No idea how such a prominent company continues to get away with such behaviour. 

pepsik said:

Thankyou all for your advise and help I did complain on their twitter pageand received teh sae response however I kept emailing @sainsburys and using the terms you had stated I have a response from a Tom Walsh so far only asking me to confirm that I am the account holder which I have done I hope to hear back from him today or I will be using your tenplate the lunatic in my head thankyou so much for it I could never have written that. I will update you I honestly cannot believe that they are allowed to get away with this 

No trouble OP, hopefully it will work out without to much more fuss, keep us updated if you can. 

pepsik

I will thank you

eskbanker

pepsik said:

I honestly cannot believe that they are allowed to get away with this 

That's the key point here - they're not allowed to get away with this, but it's just a case of making the right point to the right people within the organisation in order to exercise your statutory rights....

pepsik

Sorry I still need help Tom Walshhas just emailed me refusing to take it back as the security tape is broken what do I di now please???

powerful_Rogue

pepsik said:

Sorry I still need help Tom Walshhas just emailed me refusing to take it back as the security tape is broken what do I di now please???

Can you copy what you wrote in the orginal email please, obviously taking out anything personal.