Parking Charge Notice - UKPS at Coventry Rugby Club Butts Arena

Crystal86

This is the IPC response -

Following our recent correspondence sent to you.

 

We have investigated the concerns raised by your constituent and would like to provide you with the following information.

 

We are an Accredited Trade Association (ATA) overseeing the private parking sector. We are accredited by the DVLA and as part of that accreditation we are required to ensure our members comply with a Code of Practice, which includes affording motorists who receive a parking charge the ability to appeal and if the appeal is rejected the ability to appeal to an independent adjudicator.

 

In 2024 we worked with the only other ATA, the British Parking Association (BPA) to deliver, for the first time, a single Code of Practice which covers the entire sector. The aim being to create consistent standard for land which is managed with restrictions of vehicles.

 

As part of our oversight, we use a combination of proactive and responsive measures to ensure compliance with the Code. Proactive measures include;

• Auditing of signage – prior to installation

• Auditing of locations – prior to issuance of parking charges

• Auditing of organisations internal policies for;

o complaints,

o appeals,

o data protection etc...

 

Our responsive measures include;

• complaints escalation process

• oversight of statistics for independent adjudications to identify trends

• sanction scheme

 

The Code of Practice, which came into force October 2024, created an Appeals Charter. This is the first step towards creating a consistent approach for those managing land, when dealing with appeals. It takes into account the vast diversity of land which is managed under the Code.

 

I have been provided with a number of items from UKPS which include the motorist initial appeal to them, within this appeal there was no claim that the keeper was not the driver at that time, and there was not grounds to explain why the vehicle was on site without a valid payment session, it is therefore difficult for the parking operator to provide a detailed response. The parking operator declined the appeal and offered the motorist the opportunity to settle the charge at £60 for a further 14 days or the opportunity to appeal further to the Independent Appeals Service (IAS) within 21 days. I can confirm that no further appeal was submitted and as such the case progressed to debt resolution.

 

I have reviewed the site and I can confirm that there are some signage on site which have been installed by the landowner and as such would not be complaint with the code of practice, however the contractual signs which have been installed by UKPS are and have been audited by the IPC.

 

Having spoken to UKPS they are willing to recall the parking charge from debt resolution and allow you constituent to settle the charge at £100, this offer stands for a period of 30 days

Coupon-mad

Tell them to go swivel.

Crystal86

I did! The fact that they've identified that the main signs were non compliant tells you everything. And they have confirmed that the UKPS signs have been audited so they are happy to have small hidden signs that no one can see. It's obvious it is done on purpose. 

I wont be paying anything,  I did not park there!