What can I do about Currys mis-selling broadband to elderly vulnerable people??
My Mum (in her 70s and not tech-savvy) bought a dashcam from Curry's.
All good, but then the salesman got hold of her and slimed her into switching her broadband contract as well!
I mean, !!!!!!? That type of bully sale would be bad enough on a laptop - but a dashcam??
So she ended up with a much worse deal on her monthly broadband, plus it was an FTTP package so she won't see another cheap broadband deal again ever, and she's now lost her landline. And will get a huge bill from the previous broadband provider as she wasn't even out of contract!
I have contacted the broadband provider, having found this con out, and luckily it's within their cooling off period still, so they will terminate the contract. The first new contract I can get started is early-mid January, so that means she's also left with no broadband or landline over Christmas.
To be honest, that type of forced sale on vulnerable people REALLY pisses me off, so I want to screw all of these rotters for as much as I possibly can in compensation for the poor service, loss of service, financial hardship, and anything else I can to stop them doing this to anyone else.
I suspect I'd get better and faster results if the broadband provider was responsible (thanks to the threat of OFCOM), but other than the service not working, it's not really their fault this time.
Currys don't even have an email address to complain to, which again irritates me, so I'm going to have to try and phone them to get a complaint started.
What else can I do, how can I escalate things, and who can actually punish Currys for these dirty tactics?
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