Brand New , £40,000 Car Faulty after 15 days. Gutted.

GoldenOldy

Good evening

I purchased a spanking new car to replace my 17 year old car 15 days ago. It has taken me many years to save for.

Today I went into my garage to put something in  it and I couldnt get in. I rang the dealership which are a long way away and they saif to ring hyundai rescue (which in fact is the aa). Its too late in the evening now anyway to do so, its getting dark and I am currently suffering from Covid and feel poorly. The question is under the consumer credit act, does this constitute a significant fault? Could i reject it? I am so disappointed I have wept. If i get the aa what if they misdiagnose, and then i will miss my 30 day window? Any advice please? I now dont trust the car and have lost comfidence.

user1977

GoldenOldy said:

The question is under the consumer credit act, does this constitute a significant fault? 

How are we supposed to know from your post what the fault even is?

pramsay13

Your post isn't clear.
Are you saying you can't get into the car?
Have you tried all the doors, both fobs, key rather than fob etc.?
I don't imagine it's a major fault until you find out what the issue is. Let AA come in the morning and take it from there. 

GoldenOldy

The fault is i cant get in. I am presuming its a battery problem although nothing was left on. Could it be the hybrid system causing it? Could it be the dashcams fitted wrongly draining the battery?

PHK

It could be a lot of things including user error. Best to wait until the fault is diagnosed. If you're still unhappy then post full details here and we'll be able to advise. 

baser999

Possibly just an issue with the key fob? Appreciate you can’t go out with Covid, perhaps get someone to pick replacements up from local supermarket? Even order on Amazon, would get there tomorrow. Otherwise call out the AA, that’s what they’re for.

MikeJXE

Use the key (not the fob)

Get in the car and if it won't crank then the battery is flat 

Grumpy_chap

GoldenOldy said:

The fault is i cant get in. I am presuming its a battery problem although nothing was left on. Could it be the hybrid system causing it? Could it be the dashcams fitted wrongly draining the battery?

I suspect it is not the hybrid system.
The central locking will operate from the 12V battery.  Unable to make entry from either the phone app or the remote key fobs does rather sound like a flat 12V battery.  
Do the key fobs have a metal key (a real key blade) hidden inside that can be used in this type of emergency situation? 

You say nothing was left on, but it can be easy to do that inadvertently, especially with such a new car where you may be less familiar with the switches and also items set to switch off after a time delay may have been inadvertently left in "always on" rather than "delay off" and result in the effect you have experienced.

It would be best to wait for the AA to attend tomorrow and they can test the battery and check for device that may have been inadvertently left on.

At this stage, I'd suggest that right to reject the car is probably not demonstrated.

Keep_pedalling

Sounds like it could 12v battery issue. You should be able to open the door using the key, have you tried that?

This is unlikely to be a serious problem so don’t worry about it too much.

user1977

I've had my key get out of sync with the car. Easily sorted once you know how, but I did have the initial panic of thinking the car battery might be flat (and I had places to be...).

RefluentBeans

I wouldn’t necessarily jump to wanting a refund for the car over what could be a battery (or even a fob battery) issue. 

You say consumer credit regulations - did you pay on credit? Or did you mean consumer protection act? The credit regulations will only cover credit transactions, whilst consumer rights act will cover every B2C transaction (except a few examples like food). You can definitely claim under the latter but I think the rules are different for cars (I’m happy to be corrected).