DPD Local Failed to Deliver Time sensitive Perishable Parcel advice needed

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  • teddybear154
    teddybear154 Posts: 192 Forumite
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    Just thought I would give a update incase anyone else is having problems with DPD.
    I had to file a charge back with my bank in end and got my money back. Company agreed to chargeback straight away and  even have it in writing from them and they were very apologetic in the end. 

    Still having big problems with DPD though this is not just a one off it continually happening. Today I was expecting 2 parcels both Containing perishable items one was a gousto box(similar to hello fresh). Paid for 24hr next day delivery.

    Any way they were meant to be delivered today before 10am. 10am came and tracking for both changed to delayed. Will deliver by 1.45pm


    1.45 pm came and tracking for both changed to cant deliver either parcel due to unexpected issue in my area and can no longer deliver as is Perishable and that parcels had been destroyed.

    Again every other courier managed to get to my area today even saw a Asda van come to neighbour next door.

    Fed up with it now. Another £100 of food lost.
    In the last month I've had 7 parcels meant to be delivered by DPD only 2 arrived. The others all contain some kind of food/ perishable most were meant to get delivered by same driver each time 

    Seems more than a coincidence.

    Seems like they have a massive loop hole for there staff to steal parcels.

    I might be wrong but if a driver knows a parcel contains food like a gousto box is bright red and has gousto written all over in and perishable and has to be delivered today. 

    They know it will be destroyed at end of day, so what's stopping they lying and making a excuse that they could not deliver, say it's been destroyed then help themselves to the box and take it home. As far as DPD know box has been destroyed and they get away with it.

    It lightens there delivery load and free food at the end of the day. So surely a win win for delivery driver.

    Anyone work for DPD or another courier and know what happens to these parcels if can't deliver and are mark destroyed just curious more than anything. 

    Won't be ordering anything else from any company that uses DPD they are a joke. 









  • Jonboy_1984
    Jonboy_1984 Posts: 1,219 Forumite
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    Are you in a rural or outlying area by any chance?
  • teddybear154
    teddybear154 Posts: 192 Forumite
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    I'm in a fairly big village in a rural location. But no other courier has a problem getting here. There are big main roads linking this village and other villages together and to the nearest city. so not completely isolated or anything.
  • Okell
    Okell Posts: 781 Forumite
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    edited 16 January at 8:07PM
    Just thought I would give a update incase anyone else is having problems with DPD.
    I had to file a charge back with my bank in end and got my money back. Company agreed to chargeback straight away and  even have it in writing from them and they were very apologetic in the end. 

    Still having big problems with DPD though this is not just a one off it continually happening. Today I was expecting 2 parcels both Containing perishable items one was a gousto box(similar to hello fresh). Paid for 24hr next day delivery...

    But is this a problem with DPD or with your suppliers?

    Perhaps I've missed an update on this but I thought @MattMattMattUK had established earlier in this thread that DPD did not accept perishable foodstuffs for delivery.  Shouldn't your suppliers be using couriers who can deal with such items appropriately?  (In any case, at the end of the day it's the supplier who is responsibe to you for safe delivery- not the courier)


    DPD (UK) - Prohibited Goods   -  perhaps their terms are different for business customers...
  • HillStreetBlues
    HillStreetBlues Posts: 3,196 Forumite
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    edited 16 January at 8:13PM
    Okell said:

    DPD (UK) - Prohibited Goods   -  perhaps their terms are different for business customers...
    https://www.dpd.com/de/en/sending/grocery-shipping-dpd-food/

    Let's Be Careful Out There
  • molerat
    molerat Posts: 31,802 Forumite
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    Okell said:
    DPD (UK) - Prohibited Goods   -  perhaps their terms are different for business customers...
    Most couriers have different terms for their contract customers with regard to perishable and otherwise prohibited goods

  • teddybear154
    teddybear154 Posts: 192 Forumite
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    Its a problem with DPD not suppliers. DPD are continuously failing to deliver parcels.

    Supplier hands over parcels to delivery company in good faith and expects them to deliver. The supplier has no control over the delivery company and there lazy incompetent delivery drivers. So how is that suppliers fault?


    Delivery companies have one job to deliver parcels, and DPD can't even do that.


    Its not fair on the supplier to be held responsible when they have done everything in there power and like said they can not control delivery company.


    There should be tighter controls and regulations on delivery companies and they should be held responsible when they fail do deliver.


    Like I've mentioned before and as others have said, they have different terms and conditions for businesses with contracts.


    Perishable items are only a prohibited item for normal personal customers. Hope that makes sense. All boxes are clearly labelled and declared as perishable at time sent.


    Its not acceptable that out of 7 parcels in the last month DPD have only managed to deliver 2 the other 5 they failed to deliver. That's a very poor delivery rate.


    Sorry for the rant just so frustrated.






  • ArbitraryRandom
    ArbitraryRandom Posts: 2,455 Forumite
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    Depending on where you order from, you sometimes have a choice of carrier or could perhaps contact them in advance of placing an order to ask which carrier you use (explaining that there's an issue locally with unreliable DPD deliveries). 
    I'm not an early bird or a night owl; I’m some form of permanently exhausted pigeon.
  • Jonboy_1984
    Jonboy_1984 Posts: 1,219 Forumite
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    The supplier has full control over which carrier they use and also have the ability to use as many of them as they wish. At work we don't use specific carriers for certain customers following multiple issues. 

    There is a lot I could write about dpds service recently, but I would simply suggest nagging your supplier to utilise a different carrier. 

  • teddybear154
    teddybear154 Posts: 192 Forumite
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    Thanks. I understand what your saying about supplier having a choice of courier they could use, hadn't really thought about it that way. But they don't give customers any choice over which courier just DPD.


     Any way I have spoken to my suppliers and they are going to switch to a different delivery company they are as fed up with it as me.
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