DPD Local Failed to Deliver Time sensitive Perishable Parcel advice needed

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Comments

  • I’m afraid ‘tis the season’ for delayed parcels. As others said - speak to the company and not much more you can do. If the food arrives today (DPD do deliver on Sundays) then you will have to make a judgement call based on how it looks. 

    Also the comment about other companies delivering just means they didn’t have any delivery issues. Delivery issues could be that the van breaks down, and in Christmas season there are no spare vans to replace the van. 
    Personally I wouldn't make a judgement call based on how it looks. Why should I take on any risks of a failed delivery?
    As previously stated - the food is normally packaged to stay cold for 48h. Judgement call meaning if the ice packs are still frozen, then it’s probably going to be fine. But again, I wouldn’t want to just throw away that much food if it’s safe to eat to make a point. 
  • I’m afraid ‘tis the season’ for delayed parcels. As others said - speak to the company and not much more you can do. If the food arrives today (DPD do deliver on Sundays) then you will have to make a judgement call based on how it looks. 

    Also the comment about other companies delivering just means they didn’t have any delivery issues. Delivery issues could be that the van breaks down, and in Christmas season there are no spare vans to replace the van. 

    I appreciate that we are in the run up to Christmas and there for delivery companies are going to be very busy.

    But I paid for 24hr delivery and extra for Saturday delivery.


    Parcel is clearly marked as perishable and they always state has to be delivered on delivery date booked on box


    If DPD know that a parcel if perishable and time sensitive shouldnt they prioritise these parcels first.


    If they can't guarantee Perishable parcels to get there on date book especially in busy times they should not be accepting these deliveries in first place.

    Its £60 worth of food in bin and I've been left with no food to feed my children.


    Just annoyed especially as like said this is the second time this has happened in the space of a week.


    First was a different delivery from a different seller. I ended up loosing £50 as they would not refund or replace order.

    Claiming they are not liable for any thing that happens once order leaves them.

    They have this written in there terms and conditions and quoted this when I contacted them. I couldn't file a claim with DPD as contract is between seller and DPD and DPD won't talk to me. So had to take the hit.


    I fear I will be in same situation again. How is that fair.

    They should not be taking deliveries for perishables in busy periods if can't cope. I would have happily have paid more for a different better or specialist courier but there was no other delivery options available.


    Unfortunately the courier companies will have hiccups especially in the rush to Christmas. 

    If you paid for next day/Saturday delivery, you of course should get that refunded. If the whole order is now unusable (when/if it turns up) then you should get that refunded too. 

    If the retailers are failing to provide you consumer rights then that is a separate issue - they should be refunding you if they have failed to deliver. 

    It’s worth noting that whatever is on the outside of the box isn’t a contractual obligation. If I send 4 glass vases and just wrap them in newspaper and then put a ‘this way up, fragile’ sticker on it, I can’t wash my hands and say ‘that’s on the courier they should’ve followed the instructions’. Specifically, it is known that there are delays in shipping all the time, more so at Christmas. So most packages from these good suppliers are shipped in packaging to retain cold for 48-72h. 

    Speak to the retailer - you have no contractual rights from DPD. And other than asking for a redelivery ASAP, DPD won’t be able to refund you for anything directly. 
  • eskbanker
    eskbanker Posts: 30,979 Forumite
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    teddybear154 said:
    Its £60 worth of food in bin and I've been left with no food to feed my children.
    Relying on prompt urgent courier deliveries in order to to feed your family would seem an avoidable risk, aren't there any local supermarket delivery services available or are you well out in the sticks miles from anywhere?
  • Please stop with the judgemental comments. Criticizing where I shop it's not helpful.

    Just to set the record straight.

    I have 4 children 2 have complex medical issue and many many food allergies and have very special diary requirements set by there dietitician. There is quite a few things I can't get from a normal supermarket so have no choice but to get from else where.


    I do place supermarket orders sometimes but like said some things I can't get from there and our local shops don't sell certain things too.


    I did have a super market order delivered last week but over half the order was missing including all meat as they had forgotten to put in van.


    I got a refund for that but could not get another slot with any of the super markets due to the time of year and how busy it is to get all missing stuff delivered.


    So also had to go else where.


    I should not have to explain my self or my situation as it wasn't part of my question but there you go, now you know.


    Regarding DPD terms of carriage prohibiting sending perishable food via their network.

    I think that's just for normal consumers, I think big business are allowed and have special contracts with them.


    There are many many companies out there that send perishable items via DPD. Clearly labeling Parcels as Perishable.


    If DPD don't accept why are they not banning these companies from sending parcels with them.


    Like said I never chose for DPD to deliver I was not given a choice.


    Thank you to those who have given helpful replies.


  • TELLIT01
    TELLIT01 Posts: 16,468 Forumite
    First Anniversary First Post Name Dropper PPI Party Pooper
    I'm not sure if claiming on the T&C that the supplier accepts no responsibility once the items have left them would stand up in a court of law.
  • Alderbank
    Alderbank Posts: 2,828 Forumite
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    TELLIT01 said:
    I'm not sure if claiming on the T&C that the supplier accepts no responsibility once the items have left them would stand up in a court of law.
    The court would look at things like remoteness and foreseeability.

    We don't know, and will never know, the reason for the delay. RTA? Driver taken ill? Package delivered to wrong address and has to be recovered? Vehicle hi-jacked (not unknown at this time of year)?

    If the court decided the cause was reasonably foreseeable by the supplier it would apportion some blame.
  • I frequently order perishable frozen foods online, and have done so for 5 years now from the same supplier. 
    They ALWAYS state on the label ‘Must be delivered within 24 hours’. ‘ Do not return to hub’. 
    They never actually have the dispatch date on the package so the individual delivery driver has no idea what day they were dispatched some 500 miles away! 
    Because I’ve used them so much I know the routine. Dispatch on Mondays, delivery usually Wednesday. ( Yes 48 hours not the 24 stated on the label). 
    Only once of many deliveries has the package arrived thawed (a Thursday) but even then was usable. I contacted the seller and they gave me a full refund for my inconvenience even though I’d explained I could still safely use it ( just not as planned). 

    Call the company when they open tomorrow. They will probably ask you to accept the order and dispose of any that is unusable, but will most likely refund or resend if you prefer. 

    Accidents happen. On Friday there was a local fatal road accident near us. The road closed for over 12 hours with only a 10 mile single track lane as a diversion. Other couriers had already got through before the accident but not all…

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