DPD Local Failed to Deliver Time sensitive Perishable Parcel advice needed

I wonder if any one can give me some advice.
I was expecting DPD to Deliver a parcel Yesterday, parcel contains perishable goods including meat.
I paid for 24hr deliver and extra for Saturday delivery.

I waited in all day yesterday. Delivery slot was between 2pm and 3pm. By nearly 3pm they still hadn't arrived and delivery slot changed to between 3pm and 4pm. Delivery slot kept changing. Until nearly 6pm when tracking changed to we are sorry we are unable to deliver today due to problems in your area.

There were no problems in my area, Amazon, Evri, Postman, Yodel and other couriers were all able to get to my area yesterday, so there is no reason DPD could not get there.

This is the second time this week they have done this.

I tried to contact them yesterday to complain but could not get through on phone. I emailed but so far no reply, messaged via Facebook no reply,  Tried messaging via there website but that doesn't work and is just automated.

Tracking says it's going to be delivered today. But I don't want it delivered today. Its too late contents of box will be no good and will have to be binned.

If they try and deliver I have no way to dispose of it as my useless council keeps failing to empty bins and bin is full.

I've tried to tell them not to deliver in messages.

If they try to deliver can I refuse parcel, will they force me to accept parcel as it contains perishable goods. I've heard stories of other people being forced to accept parcel in this kind of situation.

I even tried adding a note to delivery information to driver telling them not to deliver and trying to explain. But it would not let me add this note, said only sender could and to contact sender.

I would contact sender (seller) but they don't work weekends so no way to contact them. Until tomorrow.

I'm also concerned that if I'm forced to accept parcel I won't be able to get a refund or replacement. As it will show I've received 

Any advice much appreciated

Thanks in advance 
«1345

Comments

  • Where did you purchase from and did they arrange the courier or did you book them separately? 
  • I purchased is from a online company that I've purchased from before. They arranged for courier and I paid for it.

    I know as they arranged contract is between them and DPD not me. 

    And I would contact seller but they do not work weekends. There is no way to contact them today and by tomorrow it will be too late if DPD try and deliver today.


  • Not much I can advise at the moment,  you’ve done all you can and you’re going to have to wait until it’s delivered, or not, and deal with the situation when it’s clear which it is.
  • MattMattMattUK
    MattMattMattUK Posts: 8,203
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    edited 10 December 2023 at 10:12AM
    If the goods are perishable and not delivered in enough time then you are entitled to a refund. Your worry about DPD potentially delivering seems to be unfounded, if the goods are not in edible condition when delivered then you would be entitled to a refund. Many of these sellers package goods for 48 hours in transit though so they are likely fine.
  • born_again
    born_again Posts: 13,557
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    Forumite
    I wonder if any one can give me some advice.
    I was expecting DPD to Deliver a parcel Yesterday, parcel contains perishable goods including meat.
    I paid for 24hr deliver and extra for Saturday delivery.

    I waited in all day yesterday. Delivery slot was between 2pm and 3pm. By nearly 3pm they still hadn't arrived and delivery slot changed to between 3pm and 4pm. Delivery slot kept changing. Until nearly 6pm when tracking changed to we are sorry we are unable to deliver today due to problems in your area.

    There were no problems in my area, Amazon, Evri, Postman, Yodel and other couriers were all able to get to my area yesterday, so there is no reason DPD could not get there.

    This is the second time this week they have done this.

    I tried to contact them yesterday to complain but could not get through on phone. I emailed but so far no reply, messaged via Facebook no reply,  Tried messaging via there website but that doesn't work and is just automated.

    Tracking says it's going to be delivered today. But I don't want it delivered today. Its too late contents of box will be no good and will have to be binned.

    If they try and deliver I have no way to dispose of it as my useless council keeps failing to empty bins and bin is full.

    I've tried to tell them not to deliver in messages.

    If they try to deliver can I refuse parcel, will they force me to accept parcel as it contains perishable goods. I've heard stories of other people being forced to accept parcel in this kind of situation.

    I even tried adding a note to delivery information to driver telling them not to deliver and trying to explain. But it would not let me add this note, said only sender could and to contact sender.

    I would contact sender (seller) but they don't work weekends so no way to contact them. Until tomorrow.

    I'm also concerned that if I'm forced to accept parcel I won't be able to get a refund or replacement. As it will show I've received 

    Any advice much appreciated

    Thanks in advance 
    Do they all use the same van?

    Could be broke down of had a accident?

    Although a bit of a odd comment. Do you live out in the wilds?
    Life in the slow lane
  • I have no idea if they use the same van.
    Its possible that it broke down I guess but you would expect them to have got a rental van or some kind of replacement after first time so they can carry on delivering. This is the second time is a week that this has happened.
    If it's broken down twice in 1 week they clearly need new vans.

    Tracking just changed to Your parcel has been delayed due to an unexpected issue in your area

    Your estimated delivery date is now Monday the 11th December

    So definitely not coming today either.

    I definitely will not be accepting parcel if it's delivered tomorrow and will be contacting seller first thing tomorrow morning.


    I could understand it happening once but twice in 1 week is beyond a joke.

    Oh and again there are no issues in my area all other couriers are getting through fine.

    Just seen Amazon and yodel deliver to neighbours.

    Well at least I don't have to worry about bad food being delivered today.



  • I’m afraid ‘tis the season’ for delayed parcels. As others said - speak to the company and not much more you can do. If the food arrives today (DPD do deliver on Sundays) then you will have to make a judgement call based on how it looks. 

    Also the comment about other companies delivering just means they didn’t have any delivery issues. Delivery issues could be that the van breaks down, and in Christmas season there are no spare vans to replace the van. 
  • I’m afraid ‘tis the season’ for delayed parcels. As others said - speak to the company and not much more you can do. If the food arrives today (DPD do deliver on Sundays) then you will have to make a judgement call based on how it looks. 

    Also the comment about other companies delivering just means they didn’t have any delivery issues. Delivery issues could be that the van breaks down, and in Christmas season there are no spare vans to replace the van. 

    I appreciate that we are in the run up to Christmas and there for delivery companies are going to be very busy.

    But I paid for 24hr delivery and extra for Saturday delivery.


    Parcel is clearly marked as perishable and they always state has to be delivered on delivery date booked on box


    If DPD know that a parcel if perishable and time sensitive shouldnt they prioritise these parcels first.


    If they can't guarantee Perishable parcels to get there on date book especially in busy times they should not be accepting these deliveries in first place.

    Its £60 worth of food in bin and I've been left with no food to feed my children.


    Just annoyed especially as like said this is the second time this has happened in the space of a week.


    First was a different delivery from a different seller. I ended up loosing £50 as they would not refund or replace order.

    Claiming they are not liable for any thing that happens once order leaves them.

    They have this written in there terms and conditions and quoted this when I contacted them. I couldn't file a claim with DPD as contract is between seller and DPD and DPD won't talk to me. So had to take the hit.


    I fear I will be in same situation again. How is that fair.

    They should not be taking deliveries for perishables in busy periods if can't cope. I would have happily have paid more for a different better or specialist courier but there was no other delivery options available.


  • I’m afraid ‘tis the season’ for delayed parcels. As others said - speak to the company and not much more you can do. If the food arrives today (DPD do deliver on Sundays) then you will have to make a judgement call based on how it looks. 

    Also the comment about other companies delivering just means they didn’t have any delivery issues. Delivery issues could be that the van breaks down, and in Christmas season there are no spare vans to replace the van. 
    Personally I wouldn't make a judgement call based on how it looks. Why should I take on any risks of a failed delivery?
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