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Windows lost activation

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  • MouldyOldDough
    MouldyOldDough Posts: 2,634 Forumite
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    edited 12 December 2023 at 12:22PM
    It was a digital licence and has failed
    Is this down to MS or MSI (manufacturers of Laptop)?
    My old laptop was running Win 10 professional ( upgraded from home)
    Can I transfer the licence to my new laptop and upgrade to 11 pro? 

    If I was half as smart as I think I am - I'd be twice as smart as I REALLY am.
  • wongataa
    wongataa Posts: 2,696 Forumite
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    MouldyOldDough said:

    My old laptop was running Win 10 professional ( upgraded from home)
    Can I transfer the licence to my new laptop and upgrade to 11 pro? 
    No you cannot.  If you had bought a retail licence you could transfer it a to a completely different computer.  Computers that come with Windows pre installed have an OEM licence which can't be transferred to a different computer.

  • MouldyOldDough
    MouldyOldDough Posts: 2,634 Forumite
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    edited 12 December 2023 at 1:12PM
    wongataa said:
    MouldyOldDough said:

    My old laptop was running Win 10 professional ( upgraded from home)
    Can I transfer the licence to my new laptop and upgrade to 11 pro? 
    No you cannot.  If you had bought a retail licence you could transfer it a to a completely different computer.  Computers that come with Windows pre installed have an OEM licence which can't be transferred to a different computer.

    It was bought as a retail upgrade from home
    What happens to the he licence on the old device?
    Does it downgrade automatically to home 

    If I was half as smart as I think I am - I'd be twice as smart as I REALLY am.
  • MouldyOldDough
    MouldyOldDough Posts: 2,634 Forumite
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    edited 12 December 2023 at 3:07PM
    gefnew said:
    Have a look through this see if it helps.
    Activate Windows - Microsoft Support

    Thanks - I have tried MAGICAL JELLY BEAN to check my installed product key and that reckons that I have Win 10  installed - this somewhat surprises me because it is definately Win 11 !!

    Here is the activation error


    If I was half as smart as I think I am - I'd be twice as smart as I REALLY am.
  • Newcad
    Newcad Posts: 1,704 Forumite
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    Confused now???
    That first screenshot says licenced, to "Windows  User"?
  • MouldyOldDough
    MouldyOldDough Posts: 2,634 Forumite
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    Newcad said:
    Confused now???
    That first screenshot says licenced, to "Windows  User"?

    it does - yes - weird or what ?

    If I was half as smart as I think I am - I'd be twice as smart as I REALLY am.
  • Newcad
    Newcad Posts: 1,704 Forumite
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    Maybe we should start over?
    We seem to have perhaps got lost in upgrade stuff.
    You said in the first post that this is a six month old laptop, did it come with Win10 or Win 11.
  • MouldyOldDough
    MouldyOldDough Posts: 2,634 Forumite
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    edited 12 December 2023 at 6:33PM
    Newcad said:
    Maybe we should start over?
    We seem to have perhaps got lost in upgrade stuff.
    You said in the first post that this is a six month old laptop, did it come with Win10 or Win 11.
    Win 11 HOME originally which ran brilliantly for 5 months 3 weeks 

    If I was half as smart as I think I am - I'd be twice as smart as I REALLY am.
  • Bonhomie
    Bonhomie Posts: 365 Forumite
    100 Posts Second Anniversary Name Dropper
    MouldyOldDough said:
    Newcad said:
    Maybe we should start over?
    We seem to have perhaps got lost in upgrade stuff.
    You said in the first post that this is a six month old laptop, did it come with Win10 or Win 11.
    Win 11 HOME originally which ran brilliantly for 5 months 3 weeks 
    Did you change the DNS settings?
  • MouldyOldDough
    MouldyOldDough Posts: 2,634 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    Bonhomie said:
    MouldyOldDough said:
    Newcad said:
    Maybe we should start over?
    We seem to have perhaps got lost in upgrade stuff.
    You said in the first post that this is a six month old laptop, did it come with Win10 or Win 11.
    Win 11 HOME originally which ran brilliantly for 5 months 3 weeks 
    Did you change the DNS settings?
    No I didn't 

    If I was half as smart as I think I am - I'd be twice as smart as I REALLY am.
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