Are sellers allowed to request a parcel be returned before delivery?

phdwho

sheramber said:

Saying a replacement will be issued does not mean someone will parcel it up and run down to the courier office with it  immediately.

More likely it has been passed for action, possibly tomorrow, since it was only agreed this afternoon.

It does when that is what they say the will do

Not sure what you think those words mean, but I explained the situation pretty clearly.

phdwho

powerful_Rogue said:

phdwho said:

Just a quick update. They emailed me this afternoon apologising and offering a replacement. I rang them a couple of hours later to confirm this would be going ahead.

It hasn't. They lied again. At the time of writing no receipt, proof of postage or tracking info has been received and by now it would have. So unless my email has been caught in a timewarp I've been lied to for the second time and remain out of pocket. 

I guess we'll just have to hope Amazon Pay comes through. Hopefully I can make a claim with prejudice and Amazon can hit them with a significant financial penalty. What a rotten shame

You're thinking far too much into this.

I don't really know what you mean by that. Amazon don't run a charity and it isn't int their interests to have to bail out sellers so they will obviously charge for having to do so 

the_lunatic_is_in_my_head

powerful_Rogue said:

phdwho said:

Just a quick update. They emailed me this afternoon apologising and offering a replacement. I rang them a couple of hours later to confirm this would be going ahead.

It hasn't. They lied again. At the time of writing no receipt, proof of postage or tracking info has been received and by now it would have. So unless my email has been caught in a timewarp I've been lied to for the second time and remain out of pocket. 

I guess we'll just have to hope Amazon Pay comes through. Hopefully I can make a claim with prejudice and Amazon can hit them with a significant financial penalty. What a rotten shame

You're thinking far too much into this.

No, Amazon won't 'hit them with a significant financial penalty'.

The number of claims is included in what Amazon call the Order Defect Rate and this rate is used to determine the reserve on the seller account (the amount of money Amazon hold back in reserve to off set any claims should the merchant disappear).

Whilst a single claim is unlikely to affect a merchant much, anyone using Amazon Pay with a customer who has a valid issue such as this is IMO foolish not to resolve it and avoid the customer opening a claim with Amazon Pay. 

OP in answer as to how long should a replacement take, this is covered under delivery of goods, presumably they gave an estimate for delivery, if they fail to meet this you can request they deliver within a another timeframe that is reasonable given the circumstances and if that also fails you may treat the contract at an end. 

Given the seller has signed up to Amazon Pay and agreed to whatever timeframes Amazon impose using their claims process you are best off forgetting anything else and sticking with the Amazon Pay guarantee. 

sheramber said:

Saying a replacement will be issued does not mean someone will parcel it up and run down to the courier office with it  immediately.

More likely it has been passed for action, possibly tomorrow, since it was only agreed this afternoon.

OP posted on the 9th to say the company offered a replacement "yesterday", after 5 days I would expect a tracking number for the replacement from any company that can offer a half decent level of service  

sheramber

the_lunatic_is_in_my_head said:

powerful_Rogue said:

phdwho said:

Just a quick update. They emailed me this afternoon apologising and offering a replacement. I rang them a couple of hours later to confirm this would be going ahead.

It hasn't. They lied again. At the time of writing no receipt, proof of postage or tracking info has been received and by now it would have. So unless my email has been caught in a timewarp I've been lied to for the second time and remain out of pocket. 

I guess we'll just have to hope Amazon Pay comes through. Hopefully I can make a claim with prejudice and Amazon can hit them with a significant financial penalty. What a rotten shame

You're thinking far too much into this.

No, Amazon won't 'hit them with a significant financial penalty'.

The number of claims is included in what Amazon call the Order Defect Rate and this rate is used to determine the reserve on the seller account (the amount of money Amazon hold back in reserve to off set any claims should the merchant disappear).

Whilst a single claim is unlikely to affect a merchant much, anyone using Amazon Pay with a customer who has a valid issue such as this is IMO foolish not to resolve it and avoid the customer opening a claim with Amazon Pay. 

OP in answer as to how long should a replacement take, this is covered under delivery of goods, presumably they gave an estimate for delivery, if they fail to meet this you can request they deliver within a another timeframe that is reasonable given the circumstances and if that also fails you may treat the contract at an end. 

Given the seller has signed up to Amazon Pay and agreed to whatever timeframes Amazon impose using their claims process you are best off forgetting anything else and sticking with the Amazon Pay guarantee. 

sheramber said:

Saying a replacement will be issued does not mean someone will parcel it up and run down to the courier office with it  immediately.

More likely it has been passed for action, possibly tomorrow, since it was only agreed this afternoon.

OP posted on the 9th to say the company offered a replacement "yesterday", after 5 days I would expect a tracking number for the replacement from any company that can offer a half decent level of service  

on 12 th OP said  

Just a quick update. They emailed me this afternoon apologising and offering a replacement.

the_lunatic_is_in_my_head

sheramber said:

on 12 th OP said  

Just a quick update. They emailed me this afternoon apologising and offering a replacement.

Also on the 9th (page 2), the 12th was the second promise of a replacement  

born_again

TBH, if Amazon Pay works in the same way as other payments providers. Then a purchase becoming faulty after any period will not be something they will get involved in or even cover.
Unless it was some kind of finance agreement.

the_lunatic_is_in_my_head

born_again said:

TBH, if Amazon Pay works in the same way as other payments providers. Then a purchase becoming faulty after any period will not be something they will get involved in or even cover.
Unless it was some kind of finance agreement.

It covers (subject to a few exclusions)

One of the three conditions below must also apply:

You made payment to the merchant through the Amazon.co.uk website or used Amazon Pay to purchase physical goods from a third party merchant but the merchant failed to deliver the item by 3 calendar days past the maximum estimated delivery date for an order or 30 days from the order date, whichever is sooner; or

You received the item, but the item was defective, damaged, or materially different than as depicted in the merchant's description; or

You have returned the item to the merchant per an agreement between the buyer and merchant and the merchant has not provided the agreed refund to the buyer after receiving the item.

So OP should be fine with INR.  

phdwho

sheramber said:

the_lunatic_is_in_my_head said:

powerful_Rogue said:

phdwho said:

Just a quick update. They emailed me this afternoon apologising and offering a replacement. I rang them a couple of hours later to confirm this would be going ahead.

It hasn't. They lied again. At the time of writing no receipt, proof of postage or tracking info has been received and by now it would have. So unless my email has been caught in a timewarp I've been lied to for the second time and remain out of pocket. 

I guess we'll just have to hope Amazon Pay comes through. Hopefully I can make a claim with prejudice and Amazon can hit them with a significant financial penalty. What a rotten shame

You're thinking far too much into this.

No, Amazon won't 'hit them with a significant financial penalty'.

The number of claims is included in what Amazon call the Order Defect Rate and this rate is used to determine the reserve on the seller account (the amount of money Amazon hold back in reserve to off set any claims should the merchant disappear).

Whilst a single claim is unlikely to affect a merchant much, anyone using Amazon Pay with a customer who has a valid issue such as this is IMO foolish not to resolve it and avoid the customer opening a claim with Amazon Pay. 

OP in answer as to how long should a replacement take, this is covered under delivery of goods, presumably they gave an estimate for delivery, if they fail to meet this you can request they deliver within a another timeframe that is reasonable given the circumstances and if that also fails you may treat the contract at an end. 

Given the seller has signed up to Amazon Pay and agreed to whatever timeframes Amazon impose using their claims process you are best off forgetting anything else and sticking with the Amazon Pay guarantee. 

sheramber said:

Saying a replacement will be issued does not mean someone will parcel it up and run down to the courier office with it  immediately.

More likely it has been passed for action, possibly tomorrow, since it was only agreed this afternoon.

OP posted on the 9th to say the company offered a replacement "yesterday", after 5 days I would expect a tracking number for the replacement from any company that can offer a half decent level of service  

on 12 th OP said  

Just a quick update. They emailed me this afternoon apologising and offering a replacement.

A replacement I was assured would also go out that day for next day delivery (which should be the case anyway since that is what I paid for).