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Are sellers allowed to request a parcel be returned before delivery?
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Ok, well, the seller themselves do not claim this has happened (asking for a replacement). They could be lying. I don't know. It seems very odd to me that, prior to delivery, a return can be asked for. I understand why, in the case of an incorrect product for example, but surely this too can be exploited for ill leaving the customer with no product and an intransigent seller. Seems very strange to me.0
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DullGreyGuy said:phdwho said:Entirely possible and I have contacted them. But I thought it wasn't allowed to do this? Once something gets posted, isn't that too late?
In principle an item that is end to end tracked could be redirected mid route, it just needs to be flagged the next time it's scanned. Its a pain for the couriers so if you are Joe Public sending five parcels a year they'll say it cannot be done but if you are sending hundreds of thousands of parcels its in their interest to keep you happy.
Personally, have known "seller recalled" to actually mean the courier company broke it but rather than admit they are to blame to you they say the seller told them to return it. There could be other reasons though, like mentioned above if they've realised they sent you a set of frilly knickers rather than the boardgame you ordered.
I shan't be shopping with them again, and I won't use any retailer that chooses Yodel if I can help it0 -
MorningcoffeeIV said:phdwho said:Entirely possible and I have contacted them. But I thought it wasn't allowed to do this? Once something gets posted, isn't that too late?
No.
If you've ordered a tablecloth and they've sent you a hamster, they won't just ignore it0 -
My guess is that you purchased at a super cheap price.
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powerful_Rogue said:My guess is that you purchased at a super cheap price.0
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Which company was it? And more importantly, which boardgame?
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phdwho said:MorningcoffeeIV said:phdwho said:Entirely possible and I have contacted them. But I thought it wasn't allowed to do this? Once something gets posted, isn't that too late?
No.
If you've ordered a tablecloth and they've sent you a hamster, they won't just ignore itphdwho said:powerful_Rogue said:My guess is that you purchased at a super cheap price.0 -
cannugec5 said:I’ve had a couple of occasions when parcels have been recalled before delivery. In each situation the item has been damaged in transit, so the courier contacted the sender and returned to them. Replacements were sent in due course.My tracking showed it as dispatched , then returned to sender. When dispatched a second time had new tracking (obviously)
with higher value items it can be becasue of a problem with payment or fraud checks get failed on finanace / service contract checks etc0 -
phdwho said:powerful_Rogue said:My guess is that you purchased at a super cheap price.I don’t think we should always take that companies will do the right thing always, but I doubt there’s a conspiracy to deprive you of a board game, even if it was reduced. If the price was stupidly cheap, and it was missed, I genuinely don’t think a company would go to the effort of recalling the board game. Maybe for something else like a £5000 computer being sold for £1 or something, but for a board game, even if it was basically given away for free, it wouldn’t be worth the hassle.Of course if you paid for next day delivery you should get a refund, and if they have the game still in stock you should ask for them to send a copy of the game out to you again (assuming you want it). But I genuinely doubt there’s a conspiracy against you.0
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phdwho said:MorningcoffeeIV said:phdwho said:Entirely possible and I have contacted them. But I thought it wasn't allowed to do this? Once something gets posted, isn't that too late?
No.
If you've ordered a tablecloth and they've sent you a hamster, they won't just ignore it0
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