Barclays £175 switch offer - new customers only, Nov 1 - 30 2023

masonic

Johnny-Cage said:

E_zroda said:

miller said:

The FCA should clarify with banks that if a customer has no open accounts, but has previously had an online banking or app profile then the new information provided in the application should overwrite any stale data. It seems a lot of problems are caused by banks retaining out-of-date information. That has obviously caused a lot of problems in Barclay's case and I also had the same hassle with Santander. It would be easier from a customer point of view to be treated as a new one and issued with new credentials. No open accounts = relationship terminated.

I do have few financial institutions that I don't have accounts with anymore, but their apps still allow me to log on. For me from what you say follows that those apps will also have to expire. But from where I stand, it is actually convenient to keep them going, as that allows to skip some of the stressful setup - compared to if this had to be done from scratch

Don’t they keep your profile active so you have access to all previous statements when the account was open 

With several banks you lose online access when you close your last account, even though the profile still exists. This is why they usually provide a way of downloading your account history or having a full paper statement posted to you.

I prefer having profiles kept alive, in case I want to apply for another product. It would make sense to update the profile with information from a new application, or to use the most recently obtained data when merging profiles.

boingy

masonic said:

Johnny-Cage said:

E_zroda said:

miller said:

The FCA should clarify with banks that if a customer has no open accounts, but has previously had an online banking or app profile then the new information provided in the application should overwrite any stale data. It seems a lot of problems are caused by banks retaining out-of-date information. That has obviously caused a lot of problems in Barclay's case and I also had the same hassle with Santander. It would be easier from a customer point of view to be treated as a new one and issued with new credentials. No open accounts = relationship terminated.

I do have few financial institutions that I don't have accounts with anymore, but their apps still allow me to log on. For me from what you say follows that those apps will also have to expire. But from where I stand, it is actually convenient to keep them going, as that allows to skip some of the stressful setup - compared to if this had to be done from scratch

Don’t they keep your profile active so you have access to all previous statements when the account was open 

With several banks you lose online access when you close your last account, even though the profile still exists. This is why they usually provide a way of downloading your account history or having a full paper statement posted to you.

I prefer having profiles kept alive, in case I want to apply for another product. It would make sense to update the profile with information from a new application, or to use the most recently obtained data when merging profiles.

I can't remember which bank it was but after I switched the (only) account away from them they immediately removed online access and wrote to me saying that they are obliged to make the last x years statements available to me but then they said they could not post them to me until I proved my ID! Sometimes they really don't think these rules through.

adamp87

I’ve found the Barclays switch so far poor in communication, took 8 days to get a document in my account confirming the switch was active and the account information documents. Most banks will text you upon account opening/switch confirmation 

miller

boingy said:

masonic said:

Johnny-Cage said:

E_zroda said:

miller said:

The FCA should clarify with banks that if a customer has no open accounts, but has previously had an online banking or app profile then the new information provided in the application should overwrite any stale data. It seems a lot of problems are caused by banks retaining out-of-date information. That has obviously caused a lot of problems in Barclay's case and I also had the same hassle with Santander. It would be easier from a customer point of view to be treated as a new one and issued with new credentials. No open accounts = relationship terminated.

I do have few financial institutions that I don't have accounts with anymore, but their apps still allow me to log on. For me from what you say follows that those apps will also have to expire. But from where I stand, it is actually convenient to keep them going, as that allows to skip some of the stressful setup - compared to if this had to be done from scratch

Don’t they keep your profile active so you have access to all previous statements when the account was open 

With several banks you lose online access when you close your last account, even though the profile still exists. This is why they usually provide a way of downloading your account history or having a full paper statement posted to you.

I prefer having profiles kept alive, in case I want to apply for another product. It would make sense to update the profile with information from a new application, or to use the most recently obtained data when merging profiles.

I can't remember which bank it was but after I switched the (only) account away from them they immediately removed online access and wrote to me saying that they are obliged to make the last x years statements available to me but then they said they could not post them to me until I proved my ID! Sometimes they really don't think these rules through.

That sounds remarkably like TSB. I thought they set the bar quite low with their tech, but this thread has proved it can be beaten.

E_zroda

miller said:

boingy said:

masonic said:

Johnny-Cage said:

E_zroda said:

miller said:

The FCA should clarify with banks that if a customer has no open accounts, but has previously had an online banking or app profile then the new information provided in the application should overwrite any stale data. It seems a lot of problems are caused by banks retaining out-of-date information. That has obviously caused a lot of problems in Barclay's case and I also had the same hassle with Santander. It would be easier from a customer point of view to be treated as a new one and issued with new credentials. No open accounts = relationship terminated.

I do have few financial institutions that I don't have accounts with anymore, but their apps still allow me to log on. For me from what you say follows that those apps will also have to expire. But from where I stand, it is actually convenient to keep them going, as that allows to skip some of the stressful setup - compared to if this had to be done from scratch

Don’t they keep your profile active so you have access to all previous statements when the account was open 

With several banks you lose online access when you close your last account, even though the profile still exists. This is why they usually provide a way of downloading your account history or having a full paper statement posted to you.

I prefer having profiles kept alive, in case I want to apply for another product. It would make sense to update the profile with information from a new application, or to use the most recently obtained data when merging profiles.

I can't remember which bank it was but after I switched the (only) account away from them they immediately removed online access and wrote to me saying that they are obliged to make the last x years statements available to me but then they said they could not post them to me until I proved my ID! Sometimes they really don't think these rules through.

That sounds remarkably like TSB. I thought they set the bar quite low with their tech, but this thread has proved it can be beaten.

makes me a bit sad... who knows, perhaps what went on will keep Barclays out of the switching game again for a while....

IronMan22

They're actually shocking. 

Had transfered in £800 to qualify. Was transferring back out £790, as it was paid in job done. Had already had to do the 4 day wait. Do the transfer, says it might take a few hours. Sound. Checked later, hadn't gone into my account. So logged onto Barclays - account locked. Call us. Called today - couldn't help unless I had a sort code and account number, which literally turned up whilst on the phone. 

They'd blocked the payment - no reason given as to why. But I had no contact, at all. So then the lad on the phone unlocks my account, gets me to check whilst on the phone, says to do the transfer again. Same issue. Wouldn't work. He has to manually authorise it, even though it is a payment to an account in my name. 

Asked about the switch - he said there's a note on the system from the 4th to say there's a problem with the switch, wrong account details had been given apparently - they haven't, I have a screen recording and I told him I have had a message from my other account the same day saying a switch is happening so how can that be. He said to assume it is happeing. But again, no phone call from Barclays to tell me of a supposed problem...

steven141

Another day and still no payment but I counted 28 working days from the 22nd November when my switch completed and it’s something like the 4th January so the would tie in with the next payment run that someone mentioned earlier. It seems to be so delayed, other banks have been much faster at paying. 

gwiddecommbe

steven141 said:

Another day and still no payment but I counted 28 working days from the 22nd November when my switch completed and it’s something like the 4th January so the would tie in with the next payment run that someone mentioned earlier. It seems to be so delayed, other banks have been much faster at paying. 

Ah that's a shame, my switch also completed 22nd Nov so will be waiting till after Christmas then. Still better late than never! 

Durban

More ineptitude from Barclays and we have raised an official complaint 
As I mentioned before , me and my partner both switched from Ulster to Barclays. All DD set up in time. All confirmed as regular payments switching over 
My DD all come off fine. My partners Ulster 0 percent CC DD doesn’t come off resulting in a text from Ulster saying no payment made. First time ever with a switch. 

Have been trying frustratingly with Barclays to find out why 
These are the reasons given by Barclays:

It’s Ulsters fault ( it isn’t. Ulster have told partner twice Barclays are at fault ) 
Has he changed the direct debit details so that Barclays can now take payment ( He doesn’t need to , it should all switch seamlessly) 
Ulster is not a regular payment that we have ( it is , I have the letter from Barclays in front of us  listing all regular payments of which Ulster CC is one of them and another Barclays agent confirmed in a previous chat that it is indeed one of them ) 
Finally , a patronising list of what a switch entails and that it doesn’t entail switching credit cards !  We know , but the switch entails switching the DD that PAYS the credit card 

And then round and round in circles. An official complaint has now been raised. 

It really is staggeringly bad 

adamp87

Do you need to pop £800 into the account? T&C’s are bit vague just says you must join Barclays Blue Rewards and I think I read a chat conversation someone had spoken to them and they confirmed you didn’t as long as you signed up for Blue Rewards.

just seen some nightmare posts elsewhere about Barclays freezing transfers/holds on the money so would rather not lose £800 for a week just in case