Barclays £175 switch offer - new customers only, Nov 1 - 30 2023

worriednoob

boingy said:

worriednoob said:

boingy said:

DiamondLil said:

boingy said:

I don't know if it was what they intended but the T&Cs say they'll pay within 28 working days of meeting the criteria. I suspect they meant 28 actual days (=four weeks) but as it stands they don't have to pay out anything for over 5 and a half weeks.  I'm sure they'll pay out eventually but maybe don't hold your breath.

As it's now 25 days since my switch completed on 10th November, I messaged Barclays to inquire as to when I might expect the incentive to be paid and the reply stated within 28 working days.

Did they confirm that you have met all the criteria? My switch completed on 15th and they paid the incentive on the 20th, along with a bunch of other folks on this forum, so I would have expected you to be in that payment run unless they think you have not qualified.

Sorry Boingy, but maybe I missed something.  What method did Barclays confirm to you that you had met the incentive criteria? Was it post, email or via the app message?

I'm asking because neither of our Barclays accounts have received such a message as yet.

Thanks.

The main confirmation was my Metro account closing first thing on the 15th and the balance from Metro arriving in the Barclays account later that day (as an experience switcher I always place a small but unique amount in the donor account, like £3.78, so I can tell it has switched). The second confirmation was £175 arriving in the account on 20th. The third confirmation was an (arguably pointless) text message to my phone on the 27th telling me I had qualified!

Thanks for clarifying buddy.  Yes our Nationwide accounts closed and balance transferred to Barclays and I guess those are the only 2 confirmations I could say have happened, but I was under the assumption that before receiving your incentive, you may have got a text or email earlier to confirm you are going to receive the incentive.  But in your case, the useless Barclays sent out the text after you had already received the £175 incentive.  I, like others am still waiting for mine and my partner's accounts to receive an incentive, but so far we've received nothing which is very frustrating.

Durban

We are still waiting for Barclays to confirm why my partners DD that was set up to pay a 0 percent Ulster credit card but didn’t come off resulting in my partner receiving a text this morning stating he hadn’t made the payment on his credit card 

Barclays have stated that it was indeed set up correctly and due to be taken over on the switch and there were the funds in the account to pay it. It is showing as one of his DD , yet payment was not made 

First time ever in numerous switches that a DD has failed to pay out 

I know £175 is £175 but for all the hassle this particular switch has caused , the app, the error messages , losing access to my Barclaycard app, Blue rewards, cashback rewards showing and then disappearing, I really will be pleased to get that bonus and never have anything to do with Barclays again

CRISPIANNE3

Thank you for everyone for their input. I have now traced the £10 via the external site and have arranged for it to be transferred into my current account and should happen in the next 5 working days. 

I joined rewards on the 29 November but they still have not taken the £5 fee. Not complaining but a bit surprised.

Also when I had a live chat last week the advisor explained as I had been with them for over 58 years my business was important to them. However it is completely news to me.

E_zroda

Thought this could be of interest.
Since I was one of the lucky ones to get the £175 in the first tranche, yesterday decided to log an official complaint about all the troubles experienced in the process. It was a long drawn affair in itself, had to message extensively with 4 different Customer Services reps, but in the end got compensated with £100, so happy bunny.
Still, I don't see my relationship with Barclays as a long term one.

CRISPIANNE3

CRISPIANNE3 said:

Thank you for everyone for their input. I have now traced the £10 via the external site and have arranged for it to be transferred into my current account and should happen in the next 5 working days. 

I joined rewards on the 29 November but they still have not taken the £5 fee. Not complaining but a bit surprised.

Also when I had a live chat last week the advisor explained as I had been with them for over 58 years my business was important to them. However it is completely news to me.

Just checked and the £10 arrived in the current account just now and the premium bonds were only bought on Sunday 3 December.

Nasqueron

The system seems to update every few days - my spend on Sunday was updated this morning to show. Remember if you get to £10, then it will appear in your account to transfer over, if you don't, it's paid to the rewards pot the next month I think around the 5th?

miller

The FCA should clarify with banks that if a customer has no open accounts, but has previously had an online banking or app profile then the new information provided in the application should overwrite any stale data. It seems a lot of problems are caused by banks retaining out-of-date information. That has obviously caused a lot of problems in Barclay's case and I also had the same hassle with Santander. It would be easier from a customer point of view to be treated as a new one and issued with new credentials. No open accounts = relationship terminated.

E_zroda

miller said:

The FCA should clarify with banks that if a customer has no open accounts, but has previously had an online banking or app profile then the new information provided in the application should overwrite any stale data. It seems a lot of problems are caused by banks retaining out-of-date information. That has obviously caused a lot of problems in Barclay's case and I also had the same hassle with Santander. It would be easier from a customer point of view to be treated as a new one and issued with new credentials. No open accounts = relationship terminated.

I do have few financial institutions that I don't have accounts with anymore, but their apps still allow me to log on. For me from what you say follows that those apps will also have to expire. But from where I stand, it is actually convenient to keep them going, as that allows to skip some of the stressful setup - compared to if this had to be done from scratch

miller

Maybe some sort of timeout should be mandated to keep that flexibility. In the Santander case, I'd not had an open account or used their services for over 15 years.

Johnny-Cage

E_zroda said:

miller said:

The FCA should clarify with banks that if a customer has no open accounts, but has previously had an online banking or app profile then the new information provided in the application should overwrite any stale data. It seems a lot of problems are caused by banks retaining out-of-date information. That has obviously caused a lot of problems in Barclay's case and I also had the same hassle with Santander. It would be easier from a customer point of view to be treated as a new one and issued with new credentials. No open accounts = relationship terminated.

I do have few financial institutions that I don't have accounts with anymore, but their apps still allow me to log on. For me from what you say follows that those apps will also have to expire. But from where I stand, it is actually convenient to keep them going, as that allows to skip some of the stressful setup - compared to if this had to be done from scratch

Don’t they keep your profile active so you have access to all previous statements when the account was open