LBG paper statement "issues"

Bridlington1

dealyboy said:

Randomly I received a paper statement from Halifax this morning, the only one I've had.

It was for the Everyday Saver for the period 24 March 2023 to 24 October 2023 showing two transactions:
02 Oct 23 £250 in from my current account
02 Oct 23 £250 out to my regular saver
... whoops!

6 pages on 3 sheets of A4.

Funnily enough I've received a letter from them today telling me that they're moving my statements to paper-free from 1/11/23. I'm struggling to see the logic behind their decision on this occasion considering they closed all of my accounts 5 months ago.

pridehappy

I’m aware I’ve mentioned this many times before - but I’m honestly not surprised at all for Lloyds Banking Group. Excuse after excuse after excuse, after 80 years collectively as a family all we’ve had is extremely poor service and staff who clearly lack any sort of training and don’t know any basic banking skills (seriously, a staff member in my local branch asked me to explain what an ISA was and the benefits) when I asked a question about a transfer. 

It’s their own fault if they start loosing customers. Poor service, poor rates, poor experience.

GTR_King

I not received my letter yet! But I gonna 100% try still get my paper statements 

GTR_King

It sounds like the company that send & print out debit/credit/savings accounts statements & letters is in administration & likely going bust so LBG are looking for a new company to do it for them! 

Will likely take a few weeks/months to strike a deal & get to sorted! 

But we can still get statements if we want

Hazzanet

"Lloyds takes 'precautionary step' over paper statements"

Kim_13

I can’t remember seeing a cheque book without Communisis written on it - but guessing this hasn’t been flagged as a minority of accounts have asked for them to be issued and a minority of those will be due for reissue in the affected period.

GTR_King

I never had a Lloyds or Halifax Cheque book 

Kim_13

Can’t send statements by post - but can send a copy of the already emailed notification by post.

GTR_King

Seems odd if they can do that! But that might be printed else where

frosch411

As I, too, have received both email and a letter, I am wondering if anyone had any success in getting paper statements back after contact Halifax.

The letter outlines my current account and my credit card account to be moved to paper-free.
When I log in online (via computer), I can see confirmation of the credit card account having been moved (with any tick boxes for paper-free communications now being ticked and greyed out), but the current account has no ticks and can be amended/ticked to go paper-free. 

Thanks