Managed migration payments very different

Auti

What does this mean! No mention of the MR that I keep requesting! Think I have blanked out correctly.

Auti

Just to say I will be contacting my MP on Monday to see what he has to say - it is mad!

HillStreetBlues

Sorry if Iv've missed it but have you made a complaint?
https://makeacomplaint.dwp.gov.uk/
I have used it once, I wanted a copy of my WCA report, after phoning and also leaving a message on my journal still didn't have it a month later. Filled out a complaint and had phone call next day and got report a few days after that.

Auti

Hi, no I have not made a complaint - all I have repeatedly requested is a mandatory reconsideration by a decision maker as to why I have not got transitionary payment as I am £105 per month worse off after being managed migrated from CTC to UC. What they are talking about I do not understand except that they have not started a mandatory reconsideration and are doing their best to ignore my requests!

poppy12345

Auti said:

Just to say I will be contacting my MP on Monday to see what he has to say - it is mad!

Why wait until Monday? No time the like the present. https://www.parliament.uk/get-involved/contact-an-mp-or-lord/contact-your-mp/

Auti

Poppy12345:  I will wait til Monday as he is already dealing with it (albeit at the beginning stages) and I can speak to his secretary face to face to find out progress so far. For me I will find that easier and will know they know I am not giving up. Thanks for the link though - it is appreciated.

Alice_Holt

A couple of suggestions:
i)  I'd be inclined to do a written MR (in addition to the MR request on the journal). Here is the form:
https://assets.publishing.service.gov.uk/media/5a8eedbded915d1ddaadb614/if-you-disagree-with-a-decision-made-by-dwp.PDF

The reason being that I think it's less likely to be blocked / subject to gatekeeping than a journal entry. Keep a copy, and get proof of posting.

ii)  Some advice charities have caseworkers who can do pre-action judicial review letters:
https://cpag.org.uk/welfare-rights/judicial-review  
The advantage is that they go to the DWP lawyers who have 14 days to respond.

iii)  Keep going on the MP route. This often succeeds. 

Auti

Alice_Holt. Thank you. I will do the first suggestion and the third. For the second I did approach CAB but got told they are not allowed to get involved with UC transitional payments and I am not sure of any other advice places near me so will wait and see how the others go. For the first I will send lots of evidence both CTC payments/award notice and journal entries requesting MR’s and why. Hopefully that should give them something to think about rather than dismiss. Your advice, as always, is appreciated.

Auti

I am getting annoyed a bit. It is like a cat and mouse game and I am turning into more of the cat . Latest interaction. Edit to say you need to read from bottom to top

Alice_Holt

Just to say that at MR stage it is very unlikely that a Decision Maker (DM) will come back to you for your 'evidence and relevant documents'.
Include these with your written MR, and on the journal make clear that you have submitted a written MR and wish the DM to look at the evidence you have submitted before their make a decision.