Cashback from Barclays blue?

pochisoldi

pochisoldi said:

Current debit card not shown as linked, years old well expired card is.
19th October Called Barclays to complain - insisted that "it should be working", I insisted that it probably isn't and registered a complaint.
3rd November received a letter dated 25th October telling me that "they will get back to me as quickly as possible, no later than 3rd November."

I get the feeling that Joe Public is being used as a free software testing service for Barclays lousy IT developers.
Probably cheaper to make hundreds of £25 compo offers than do the job properly in the first place.

Good news - £5 Blue Rewards double debit refund has arrived.
Bad news - chased up the complaint - on the 3rd of November a further letter was issued which will say "expect a reply by 23rd November", and the complaint hasn't been allocated to a handler yet.

10_66

I've just registered the app and registered for cashback (already got Blue Rewards), and have received confirmation email that registered.  Can anyone confirm if it's best to leave for 24 hours before "spending" £200 or should it be good to go now?

pochisoldi

10_66 said:

I've just registered the app and registered for cashback (already got Blue Rewards), and have received confirmation email that registered.  Can anyone confirm if it's best to leave for 24 hours before "spending" £200 or should it be good to go now?

Suggest the following before you start to fill your boots:
1) Open the App - check that "Barclays Cashback Rewards" is showing (Ignore "Barclays Blue Rewards")
2) Click on Barclays Cashback Rewards. You should see three figures (all £0.00) Total/Available/Pending cashback.
Click on "Redeem and view offers". Should get prompted "Visit this website?" - click yes.
You should be autologged into bb.rewardcloud.net
Click on the 3 dots at top right. Select Linked cards. You should see the bottom of the screen populated with a card which matches the last 4 digits of the debit card which has blue rewards.
If the card matches, you should be good to go.
(unlike me - only card shown is an old one, not the current one)

10_66

pochisoldi said:

10_66 said:

I've just registered the app and registered for cashback (already got Blue Rewards), and have received confirmation email that registered.  Can anyone confirm if it's best to leave for 24 hours before "spending" £200 or should it be good to go now?

Suggest the following before you start to fill your boots:
1) Open the App - check that "Barclays Cashback Rewards" is showing (Ignore "Barclays Blue Rewards")
2) Click on Barclays Cashback Rewards. You should see three figures (all £0.00) Total/Available/Pending cashback.
Click on "Redeem and view offers". Should get prompted "Visit this website?" - click yes.
You should be autologged into bb.rewardcloud.net
Click on the 3 dots at top right. Select Linked cards. You should see the bottom of the screen populated with a card which matches the last 4 digits of the debit card which has blue rewards.
If the card matches, you should be good to go.
(unlike me - only card shown is an old one, not the current one)

Thank you for this @pochisoldi, very helpful 

qsk

I spent 70 on 31/10 and it was shown as 01/11 in transaction list. Anyone know if the cashback was accounted for Oct or Nov?

Bazzalona13295

qsk said:

I spent 70 on 31/10 and it was shown as 01/11 in transaction list. Anyone know if the cashback was accounted for Oct or Nov?

I'd say Nov. I tried to get mine in with a few days to spare, give me some margin for error.

wmb194

qsk said:

I spent 70 on 31/10 and it was shown as 01/11 in transaction list. Anyone know if the cashback was accounted for Oct or Nov?

If you click through to the cashback rewards statement via the "Redeem and View Offers" button in the app it should tell you. So far my transactions either state, "Barclays Spend Reward October" or "Barclays Spend Reward November."

anoukis

For those who had the incorrect card linked to the rewards scheme - I just got this text message from Barclays. 

We're sorry, we've had some problems and the incorrect debit card was showing on your Cashback Rewards account. This means we haven't been able to credit the cashback you've earned - this is our mistake and you don't need to do anything. We've put this right by making sure the correct card now shows and will credit your account with £10 which is the maximum you could've earned, by 10 November. You'll start earning the correct cashback from now - thanks for your patience. Your Barclays team

qsk

wmb194 said:

qsk said:

I spent 70 on 31/10 and it was shown as 01/11 in transaction list. Anyone know if the cashback was accounted for Oct or Nov?

If you click through to the cashback rewards statement via the "Redeem and View Offers" button in the app it should tell you. So far my transactions either state, "Barclays Spend Reward October" or "Barclays Spend Reward November."

Thanks. It is listed under "Oct". So it seems that it is the transaction date that matters.

pochisoldi

anoukis said:

For those who had the incorrect card linked to the rewards scheme - I just got this text message from Barclays. 

We're sorry, we've had some problems and the incorrect debit card was showing on your Cashback Rewards account. This means we haven't been able to credit the cashback you've earned - this is our mistake and you don't need to do anything. We've put this right by making sure the correct card now shows and will credit your account with £10 which is the maximum you could've earned, by 10 November. You'll start earning the correct cashback from now - thanks for your patience. Your Barclays team

No text message, current card still not assigned - only showing ancient old card.
Complaint not assigned to a handler after 2 weeks, letters arriving one week after the date on the letter (and not visible in online banking).
Like I said when I called Barclays on Monday - I bet this promotion will be over before they handle my complaint...