Cashback from Barclays blue?

Wheres_My_Cashback

friolento said:

Wheres_My_Cashback said:

alibean121 said:

ischris85 said:

I can't understand why it will take them until next week to reverse the extra £5 taken from our accounts

They’re a bank and it’s 7pm on a Friday? I’m sure they will reverse any related charges, I wouldn’t worry about it. 

But they've known about this since the early hours of this morning because when I questioned it with them at 7.30 this morning they admitted there was a problem with double fees being taken. It should have immediately been rectified, next week is simply not good enough, hence why I added this complaint to an earlier complaint about Rewards and got the money immediately refunded, as on principle I don't want my a/c showing as overdrawn and possibly being reported to the CRAs if it coincides with their reporting cycle.

How did you raise your complaint? Through the app? On the phone? In Branch?

I tried it on the app earlier today, late morning, and got nowhere. They said I already got the refund but then admitted I had not after I said I had not received it.they then promised I would get it "soon" and offered their apologies.

I made it via App messaging, which went through to an Indian call centre. There was initial reluctance to resolve it and I was told to wait, but there was no timescale to resolve it so I advised them that it wasn't satisfactory to leave my account OD for any period of time.
I requested an immediate refund/credit £5 as goodwill and nothing more would be said which they said they couldn't do.
I politely, but assertively requested a complaint be opened which it was and the £5 was refunded 10 minutes later.

The whole promotion has been a Barclays fiasco. 

Back of a fag packet promotion poorly implemented
Vague T&Cs
No visibility to what cashback has been allocated to what transaction
Some Debit cards not connected to the scheme in error
Poorly communicated internally to customer service staff
Double Blue Fees taken

friolento

Barclays appear to be quite confused when it comes to their app.

alibean121

Anyone missing October cashback, I had a couple of quid turn available for October and my Nov cashback is starting to track now. However, I had transactions enough to get the full £10 in October.

I've managed to badger Barclays over chat to pay the remainder as a 'goodwill' gesture. You may want to give it a try. They kept trying to get me to fill in some missing cashback form that isn't suitable for the general 5% cashback but for the specific retailers only, they offered to fill that form out for me. I kept asking to raise the complaint, they asked what resolution I wanted and I said my £8 remaining cashback. They then offered to pay the £8 as goodwill if I would drop the complaint which I accepted.

Worth 15 mins being annoyed by someone's poor reading comprehension over the chat I'd say...

TerryGParrott

Me too. Sent an email to the CEO (cs.venkatakrishnan@barclays.com) and am awaiting a reply. I can't get a straight answer as to when it will be repaid. For me it's theft!

anoukis

Wheres_My_Cashback said:

The whole promotion has been a Barclays fiasco. 

Back of a fag packet promotion poorly implemented
Vague T&Cs
No visibility to what cashback has been allocated to what transaction
Some Debit cards not connected to the scheme in error
Poorly communicated internally to customer service staff
Double Blue Fees taken

I've now logged a complaint via the app as well, as it's been almost 4 weeks since I contacted Barclays to tell them that the October cashback didn't track due to the incorrect (old expired) debit card number being linked to the scheme. I was also charged the BR fee twice.

The November cashback is fine, it looks like they finally added my current debit card number to the scheme.

CuriousGirl

Hattie627 said:

I've paid £200 into my NS&I Direct Saver account using my Barclays debit card. It's gone through on the Barclays system as "debit card purchase". In 7 days, I will be able to bring the money back from NS&I. In the meantime, it earns a reasonable rate of interest in the Direct Saver. Same system has been used for two Halifax Reward accounts (£500 each per month). All part of the merry money go-round.

Edited to add: if this doesn't work, I'll do it different in November. I came to this late, middle of October already, so difficult to achieve "normal" debit card spending up to £200 this month. Plus I look to do my supermarket and petrol/travel spending on Santander Edge card for 1% cashback

It does work! I paid £200 into my NS&I Direct Saver on 02/11/2023, my tenner was ready to be redeemed yesterday and it has just landed into my Barclays current account. Happy days!   

CRAIGSVILLE1

£200 PayPal to OH Paypal using debit card details worked for me - £10 in rewards today 

pochisoldi

Current debit card not shown as linked, years old well expired card is.
19th October Called Barclays to complain - insisted that "it should be working", I insisted that it probably isn't and registered a complaint.
3rd November received a letter dated 25th October telling me that "they will get back to me as quickly as possible, no later than 3rd November."

I get the feeling that Joe Public is being used as a free software testing service for Barclays lousy IT developers.
Probably cheaper to make hundreds of £25 compo offers than do the job properly in the first place.

pokemaster

Just had the £5 back “Blue Fees Refund CB”

Wheres_My_Cashback

Barclays have now started to refund the £5 Blue Rewards fee taken in error last Friday.