Eon billing

Fofozuzu

Yes , it’s a new bill or replacement as you call it. 

Nothing before January/March 2023 bill
so why not charging at the night rate instead of the dearest daytime one. The bill could be half at the push of a button and then reduced by 10000 unit for the unused one at the opening of account 

CSI_Yorkshire

Fofozuzu said:

Yes , it’s a new bill or replacement as you call it. 

Nothing before January/March 2023 bill
so why not charging at the night rate instead of the dearest daytime one. The bill could be half at the push of a button and then reduced by 10000 unit for the unused one at the opening of account 

Because they bill at what they think it should be, not what you think it might be nice to do.

Turns out that your actual problem seems to be very simple - I hope that's what your complaint and evidence to the Ombudsman said so clearly.

vic_sf49

Your son did good with taking readings, submitting readings, AND he took some photos of the meters. Many people don't, so kudos there.

But he didn't check any bills for over 2 years. (Thanks for answering some questions finally.) 

So yes, eon is at fault, but so is your son. And ranting on (it comes across as ranting, so sorry if it's not), asking how to take them to court, and trying to barter with them is, in my opinion, just wrong. 

It's taken 2+ years of incorrect billing/not checking bills to be in this position, so it's going to take time to unravel everything, and get correct bills. Which will likely include going to the ombudsman. 

Thanks to @Jyana for neatly summing it up one page back.

I'm not looking at any more bills, as it's still chaos, and there's no point. Get your spreadsheet and evidence together, and send it to Eon/ombudsman where appropriate, as only they can decide what is owed or not.

Let us know the outcome. 

Jyana

Fofozuzu said:

Jyana, correct on the 3 points 

As other's have stated, it does sound like it's actually a lot simpler than if feels it has been over the last 12 pages if that is the case. What you needed to do was bullet point the situation to Eon - in written form rather than spoken word so that they can clearly see the information rather than not listen to all of it, and so that you have a record of it for later evidence if necessary. I'm not sure if you can still do that now it has gone to the ombudsman, they may just wait to see how things turn out instead?

Hopefully you have include all the evidence of your son's meter readings he gave them, which will go a long way towards your case of attempting to getting the Back Billing on your side as he has done some of his part on that score. But, and I can not stress this enough, please get him in the habit of not only submitting readings (which is very admirable and more than many people do!) but also reading and understanding the bills those readings produce as that is where the situation has broken down on his end.

I understand that you don't have the prices for his tariff at all. Does he have that info tucked away in an old email perhaps? Get him to check back, doing searches for the company name and also dates of joining and bills on his email to see what that turns up. Hopefully something will be there that you can refer to on either the original tariff and/or the switch at the end of it. You can be sure that Eon will produce any of these emails/letters in their side of the ombudsman evidence so it will help with that too.

[Deleted User]

For complex complaints, many people submit a Subject Access Request before going to The Ombudsman. They then know what the supplier has on file and can draft their complaint accordingly.

Fofozuzu

Thanks dolor,  today the ombudsman forms have been submitted, I wish I knew this before hand but you are the only one who mentioned this. Hopefully this information will help other people.
is it still possible to ask e on for “ Subject Access Request“ 

[Deleted User]

Fofozuzu said:

Thanks dolor,  today the ombudsman forms have been submitted, I wish I knew this before hand but you are the only one who mentioned this. Hopefully this information will help other people.
is it still possible to ask e on for “ Subject Access Request“ 

You can make a Subject Access Request at anytime but do not expect a quick response. If your complaint is already with EOS you cannot keep adding new information. The EOS caseworker will already have access to the information that would be contained in a SAR.

Fofozuzu

Thanks for all your advice.

Fofozuzu

Hi, latest update to close this matter.
after sending us the letter for the ombudsman showing a balance of £5920. E on contacted us with a revised bill of £2280 ( conceding a 12 months backed only ,and a wrong meter reading, ) with a£75 compensation, back again and now a compensation of £200 so a bill of £2080 at 28 july 23, we have been in touch this morning and settled with an update at today 9 th August of £2115 in total, my son has paid in full and learned his lesson , the DD has now been set at £120/ month from September 1 st, the 3 new electric heaters have been installed replacing the storage ones at cost of £800 plus £500 for labour , leaving now only the hot water tank to be removed from off peak meter ( saving £220 in 2 nd meter daily charge per year) s now the new meter will be replaced asap so he can have only a standard rate supply or choose the 12 months fix terms if he chooses so.the complaint now will be closed and we only need to contact the ombudsman and THATS IT.
I never wanted him to avoid his responsibility so I believe it is a decent deal for all parties .
considering we saw a balance in debit of £9800 at one point we can breathe again.
Thanks to all the contributors during this long saga , it has help me to keep my sanity, 
really appreciated. Thanks 

Gerry1

Fofozuzu said:

3 new electric heaters have been installed replacing the storage ones at cost of £800 plus £500 for labour, leaving now only the hot water tank to be removed from off peak meter ( saving £220 in 2nd meter daily charge per year) s now the new meter will be replaced asap so he can have only a standard rate supply

Sorry to be a wet blanket, but if he has replaced night storage heaters with electric heaters using daytime electricity then his problems are only just beginning.

Nothing is more expensive for room heating than daytime electricity, the bills will be crippling.