E.ON frustration and surprise with bill

CSI_Yorkshire

Godofgiants said:

CSI_Yorkshire said:

Godofgiants said:

CSI_Yorkshire said:

Godofgiants said:

CSI_Yorkshire said:

The government discount on E.ON Next bills was usually shown as a second line for each bit of usage at a negative price.

You have had exactly the same cap applied to you as everyone else, it's just a little stranger how it applies to day/night tariffs.  Obviously the overall cap doesn't apply to each rate individually, you have a higher day rate to go with the lower night rate, but the cap applies to a 'typical' pattern.

They 'jack up the prices' when energy is more expensive for them to buy, and their profits are capped.

Thanks for your reply. I've looked into my bill in more detail and according to a govt page I was supposed to get £400 off bills for Oct-March but I only received £344 off . Any chance you know why that is? I can't post links, otherwise would link the page and a screenshot of my EPG discounts. 

EPG discounts are discounts on the unit rates and not a fixed amount.  These are the ones on your bill with negative prices for usage.

The £400 was a different scheme, the EBSS, which was a fixed amount credited to your bill each month (based on who your supplier was on the 1st of each month).  That will appear on the bill in the same place as your own direct debit contributions.

Thanks for explaining, so just to confirm (it's definitely epg as it's negative price on the bill), it's possible I don't get the full £400 as its dependent on use? 

Gerry1 said:

Everyone with an electricity account should have received payments of £66 and £67 totalling £400.  Perhaps one is a bit late in showing up?

These are two things as I said.  Don't confuse them.

The negative prices one (EPG) had no limit and no expected amount.  There is no "full £400" on that.  You got what you got.

The £400 is different, and was £400 in credit onto your bill.  Gerry1 is talking about this scheme but you asked about the other one.

Ok i see but why am I entitled to the worse one over the other flat £400 off? 

You're not.  You get both, they just appear in different places.

What does it say in the front page of the bills, under "2. We have credited you"??

Godofgiants

Robin9 said:

@GodofGiants

Put a date in your diary to read your meters every  onth - don't forget water meter if you have one.

Yeah I will do, thank you. 

Godofgiants

CSI_Yorkshire said:

Godofgiants said:

CSI_Yorkshire said:

Godofgiants said:

CSI_Yorkshire said:

Godofgiants said:

CSI_Yorkshire said:

The government discount on E.ON Next bills was usually shown as a second line for each bit of usage at a negative price.

You have had exactly the same cap applied to you as everyone else, it's just a little stranger how it applies to day/night tariffs.  Obviously the overall cap doesn't apply to each rate individually, you have a higher day rate to go with the lower night rate, but the cap applies to a 'typical' pattern.

They 'jack up the prices' when energy is more expensive for them to buy, and their profits are capped.

Thanks for your reply. I've looked into my bill in more detail and according to a govt page I was supposed to get £400 off bills for Oct-March but I only received £344 off . Any chance you know why that is? I can't post links, otherwise would link the page and a screenshot of my EPG discounts. 

EPG discounts are discounts on the unit rates and not a fixed amount.  These are the ones on your bill with negative prices for usage.

The £400 was a different scheme, the EBSS, which was a fixed amount credited to your bill each month (based on who your supplier was on the 1st of each month).  That will appear on the bill in the same place as your own direct debit contributions.

Thanks for explaining, so just to confirm (it's definitely epg as it's negative price on the bill), it's possible I don't get the full £400 as its dependent on use? 

Gerry1 said:

Everyone with an electricity account should have received payments of £66 and £67 totalling £400.  Perhaps one is a bit late in showing up?

These are two things as I said.  Don't confuse them.

The negative prices one (EPG) had no limit and no expected amount.  There is no "full £400" on that.  You got what you got.

The £400 is different, and was £400 in credit onto your bill.  Gerry1 is talking about this scheme but you asked about the other one.

Ok i see but why am I entitled to the worse one over the other flat £400 off? 

You're not.  You get both, they just appear in different places.

What does it say in the front page of the bills, under "2. We have credited you"??

It doesn't say we have credited you anywhere. It just has the negative numbers for EPG. I can send you an imgur link with the bill if you like? As I cannot post links yet here. 

CSI_Yorkshire

Godofgiants said:

CSI_Yorkshire said:

Godofgiants said:

CSI_Yorkshire said:

Godofgiants said:

CSI_Yorkshire said:

Godofgiants said:

CSI_Yorkshire said:

The government discount on E.ON Next bills was usually shown as a second line for each bit of usage at a negative price.

You have had exactly the same cap applied to you as everyone else, it's just a little stranger how it applies to day/night tariffs.  Obviously the overall cap doesn't apply to each rate individually, you have a higher day rate to go with the lower night rate, but the cap applies to a 'typical' pattern.

They 'jack up the prices' when energy is more expensive for them to buy, and their profits are capped.

Thanks for your reply. I've looked into my bill in more detail and according to a govt page I was supposed to get £400 off bills for Oct-March but I only received £344 off . Any chance you know why that is? I can't post links, otherwise would link the page and a screenshot of my EPG discounts. 

EPG discounts are discounts on the unit rates and not a fixed amount.  These are the ones on your bill with negative prices for usage.

The £400 was a different scheme, the EBSS, which was a fixed amount credited to your bill each month (based on who your supplier was on the 1st of each month).  That will appear on the bill in the same place as your own direct debit contributions.

Thanks for explaining, so just to confirm (it's definitely epg as it's negative price on the bill), it's possible I don't get the full £400 as its dependent on use? 

Gerry1 said:

Everyone with an electricity account should have received payments of £66 and £67 totalling £400.  Perhaps one is a bit late in showing up?

These are two things as I said.  Don't confuse them.

The negative prices one (EPG) had no limit and no expected amount.  There is no "full £400" on that.  You got what you got.

The £400 is different, and was £400 in credit onto your bill.  Gerry1 is talking about this scheme but you asked about the other one.

Ok i see but why am I entitled to the worse one over the other flat £400 off? 

You're not.  You get both, they just appear in different places.

What does it say in the front page of the bills, under "2. We have credited you"??

It doesn't say we have credited you anywhere. It just has the negative numbers for EPG. I can send you an imgur link with the bill if you like? As I cannot post links yet here. 

These are taken from my January bill - you can see the EBSS credit in the middle of the first image and at the bottom of the second.  It will only appear on bills for electricity.

You can see the EPG as the negative price on the second image, but I think you've found that on yours already.

born_again

2. We have credited you

HM Government Discount Energy Bills Support Scheme £67.00 CR

Energy Shift Payment Domestic Customer £0.22 CR

Is what it says on your bill.

Godofgiants

CSI_Yorkshire said:

Godofgiants said:

CSI_Yorkshire said:

Godofgiants said:

CSI_Yorkshire said:

Godofgiants said:

CSI_Yorkshire said:

Godofgiants said:

CSI_Yorkshire said:

The government discount on E.ON Next bills was usually shown as a second line for each bit of usage at a negative price.

You have had exactly the same cap applied to you as everyone else, it's just a little stranger how it applies to day/night tariffs.  Obviously the overall cap doesn't apply to each rate individually, you have a higher day rate to go with the lower night rate, but the cap applies to a 'typical' pattern.

They 'jack up the prices' when energy is more expensive for them to buy, and their profits are capped.

Thanks for your reply. I've looked into my bill in more detail and according to a govt page I was supposed to get £400 off bills for Oct-March but I only received £344 off . Any chance you know why that is? I can't post links, otherwise would link the page and a screenshot of my EPG discounts. 

EPG discounts are discounts on the unit rates and not a fixed amount.  These are the ones on your bill with negative prices for usage.

The £400 was a different scheme, the EBSS, which was a fixed amount credited to your bill each month (based on who your supplier was on the 1st of each month).  That will appear on the bill in the same place as your own direct debit contributions.

Thanks for explaining, so just to confirm (it's definitely epg as it's negative price on the bill), it's possible I don't get the full £400 as its dependent on use? 

Gerry1 said:

Everyone with an electricity account should have received payments of £66 and £67 totalling £400.  Perhaps one is a bit late in showing up?

These are two things as I said.  Don't confuse them.

The negative prices one (EPG) had no limit and no expected amount.  There is no "full £400" on that.  You got what you got.

The £400 is different, and was £400 in credit onto your bill.  Gerry1 is talking about this scheme but you asked about the other one.

Ok i see but why am I entitled to the worse one over the other flat £400 off? 

You're not.  You get both, they just appear in different places.

What does it say in the front page of the bills, under "2. We have credited you"??

It doesn't say we have credited you anywhere. It just has the negative numbers for EPG. I can send you an imgur link with the bill if you like? As I cannot post links yet here. 

These are taken from my January bill - you can see the EBSS credit in the middle of the first image and at the bottom of the second.  It will only appear on bills for electricity.

You can see the EPG as the negative price on the second image, but I think you've found that on yours already.

There's no 2. for me. it's just '1. We have charged you' and then straight into 'On 28th June 2023 your new balance was: £1119' (the bit in the dark grey box). 

born_again

No2 Gov Support £67 will only show up in Dec to March statements.

Check these in your EON acc under statements.

Godofgiants

born_again said:

No2 Gov Support £67 will only show up in Dec to March statements.

Check these in your EON acc under statements.

There is only one statement/bill on my account, the one that was produced today. This statement/bill includes all the months and the amount I owe since August 2nd 2022. Nowhere on this statement does it say anything about credit. 

Robin9

Best of to give us copies of all the pages but blank out the name address (on all pages !) the MPAN

Godofgiants

Robin9 said:

Best of to give us copies of all the pages but blank out the name address (on all pages !) the MPAN

I'd have to send it to you as I don't have permission to post links yet