E.ON Next - Next Loyalty Fixed v4

diyobi

Scot_39 said:

diyobi said:

Scot_39 said:

Or Switch to EOn Next Flex SVT first for free - then Switch supplier.

Whereas another MSEr I believe posted that Octopus have said their fee applies even for internal switches.

Its an important distinction, which is why the questions have been being asked in this v4 post and other EOn legacy version posts.

Amazing idea mate > Switch to EON SVR and then later to a fixed EON fixed with no charge, appreciated,

Be careful what I said was "switch supplier".

I said that specifically - because at the moment anyway - the EOn Loyalty V1 to V4 series of fixes seem to only being offered to some people - and from what I can tell from posts I have read - only those on an actual current fix.

IIRC one person who came off a fix several weeks ago - onto SVT - posted he isn't being offered it for instance.

Edit : Just read on another EOn thread the V4 appears to now be available on the online selection system for a couple of customers on the SVT - iirc including the source of the above.

That to me seems a pretty abnormal situation compared to the way fixes operated before the crisis - and it may change - but the remaining suppliers seem to be taking the whole fix thing tentatively.

Octopus for instance - who have a reputation for value - recently launched a fix that is from memory slightly more expensive than the equivalent SVT come July - and as above - thats a full £75 per fuel lock in - internal or external transfer.

Boom what a result, rang today and am now on v4 and did not even get any email.

So here's what I did.

Rang up mentioning could not accept the v4 via the link sent as it kept failing.

Agent said she would put it on for me instead.

Email comes through 2 mins later confirming.

Result - ring them asap if you want it!

oldagetraveller1

I was tempted, but decided against.

1. the Next Flex tariff from 1st July isn't that much more costly.

2. I am not fully convinced, in spite of their confirmation e-mail, that it will be easy to change to a better rate, in house, when/if available, without penalty.

I'm waiting to see what V5 will be, if it appears. Knowing my luck, rates will be higher than V4!

englandsrose

Well on my bill it said ‘you could pay cheaper on the Loyalty fix v4’ but no where on the app it said I could switch, so I emailed them 30 mins ago to ask if they could explain. And she’s replied that I’m now switched to the tariff!!! I didn’t specifically ask for that but anyway. Logged in and I’m now on that tariff. Talk about quick turn around!

spot1034

Why is it that some emails to E.On Next are dealt with almost immediately whilst others take days to get a reply? I emailed last Wednesday at 8.30am because I wanted to go on to the single rate rather than E7, which is what I had been offered as a present E7 customer. I finally got a reply on Friday afternoon, by which time I'd given up and suffered the ordeal of a 45 minute phone call, being passed from one person to another and then another who then had to put me on hold whilst he consulted someone else. I eventually got the rate I wanted, but was told there was no way it could start on July 1st as I wanted - I had to wait until July 25th when my present fix ends. When the reply to the email came a few hours later, it said yes, no problem we can switch you on July 1st! So I replied straight away, explaining what had happened and requesting the start be changed to July 1st. That was on Friday afternoon, and I'm still waiting to hear back!

InAPickle76

spot1034 said:

Why is it that some emails to E.On Next are dealt with almost immediately whilst others take days to get a reply? I emailed last Wednesday at 8.30am because I wanted to go on to the single rate rather than E7, which is what I had been offered as a present E7 customer. I finally got a reply on Friday afternoon, by which time I'd given up and suffered the ordeal of a 45 minute phone call, being passed from one person to another and then another who then had to put me on hold whilst he consulted someone else. I eventually got the rate I wanted, but was told there was no way it could start on July 1st as I wanted - I had to wait until July 25th when my present fix ends. When the reply to the email came a few hours later, it said yes, no problem we can switch you on July 1st! So I replied straight away, explaining what had happened and requesting the start be changed to July 1st. That was on Friday afternoon, and I'm still waiting to hear back!

I have found that messaging them via Twitter is the best method of communication - every time I have contacted them this way I have received a response within a couple of hours

Stingy_Samson

InAPickle76 said:

spot1034 said:

Why is it that some emails to E.On Next are dealt with almost immediately whilst others take days to get a reply? I emailed last Wednesday at 8.30am because I wanted to go on to the single rate rather than E7, which is what I had been offered as a present E7 customer. I finally got a reply on Friday afternoon, by which time I'd given up and suffered the ordeal of a 45 minute phone call, being passed from one person to another and then another who then had to put me on hold whilst he consulted someone else. I eventually got the rate I wanted, but was told there was no way it could start on July 1st as I wanted - I had to wait until July 25th when my present fix ends. When the reply to the email came a few hours later, it said yes, no problem we can switch you on July 1st! So I replied straight away, explaining what had happened and requesting the start be changed to July 1st. That was on Friday afternoon, and I'm still waiting to hear back!

I have found that messaging them via Twitter is the best method of communication - every time I have contacted them this way I have received a response within a couple of hours

Or Whatsapp them on 0808 501 5200. I set myself a little experiment asking the same question of an issue i had. Whatsapp replies same day, emails get "lost" for days waiting for replies back and forth. 

IslanderIOW

I signed up for the V3 two weeks ago and now the V4 is mentioned! I begin the V3 on July 25. Wonder if i can now change that to V4. So confusing at times

Scot_39

Try it - if doesn't work on line give them a call if going to save enough.

Others above seem to be able to switch to v4 from the 1st - even those given later switch dates.

The SP no charge used to work fix to fix or fix to variable - the EOn responses above just say EOn Next tariff - so suspect not just SVT either ?

Maybe they should offer a rate guarantee like banks used to.  If it gets better within 14 days we will upgrade you to our new rate etc.

Chrysalis

Dont think as a light user I would be touching theses fixes with such a high exit fee, thats the equivalent to about 4-5 months of combined usage for me based on my recent bills just to exit.  Literally circa 30-40% of annual spend.

Exit fees have the same problem as SC with the fixed element.

bristolleedsfan

Chrysalis said:

Dont think as a light user I would be touching theses fixes with such a high exit fee, thats the equivalent to about 4-5 months of combined usage for me based on my recent bills just to exit.  Literally circa 30-40% of annual spend.

Exit fees have the same problem as SC with the fixed element.

Unlike Octopus 12 month fix, no exit fee to change tariff with Eon Next ....