Hanley Economic Building Society BRANCH SAVER

happybagger

I've just had an email from these telling me that the interest rate on the branch saver will rise by 0.50% on 1 September but the boe rise was 0.25.

Bridlington1

happybagger said:

I've just had an email from these telling me that the interest rate on the branch saver will rise by 0.50% on 1 September but the boe rise was 0.25.

I've had the same email, unfortunately the website confirms the branch saver will only rise to 5.25% on1/9/23:


EDIT: They've noticed the error and have sent this email:

happybagger

Then they really need to get someone better on their communications. They made a mistake in the last one they sent about ending further additions to the account from October.

Bridlington1

happybagger said:

Then they really need to get someone better on their communications. They made a mistake in the last one they sent about ending further additions to the account from October.

I agree. They could also do with sorting out their technical systems and employing a spell checker whilst they're at it. I asked them to change my nominated account and it took them nearly 2 months to change it due to "technical difficulties". In a series of messages I exchanged with them trying to get the nominated account changed there was spelling errors in almost every one of the messages they sent.

10_66

Hanley have now sent out apology email confirming correct rate of 5.25%.

refluxer

I'm not getting these email notifications despite opting in to marketing and supplying them with my email address, as confirmed in my account settings. Am I missing something ?  

10_66

refluxer said:

I'm not getting these email notifications despite opting in to marketing and supplying them with my email address, as confirmed in my account settings. Am I missing something ?  

Here's what the email said;

ForumUser7

10_66 said:

refluxer said:

I'm not getting these email notifications despite opting in to marketing and supplying them with my email address, as confirmed in my account settings. Am I missing something ?  

Here's what the email said;

'5.25%from 1ss September 2023'. Wow - first they tell us they'll not allow deposits from October, then they misinform us about the interest rate rise, then they send an apology email with 2 typos. It all seems a little disappointing really.

refluxer

qbadger said:

Is anyone else having trouble logging in to their Hanley online account?

"502 Bad Gateway"

Yes, it appears online banking is down at the moment and it's Branch Saver interest payment day, too !

It was fine when I logged in this morning - interest hadn't been added though, so I was thinking that would probably show up by tomorrow.

gwapenut

Has anyone successfully paid in with faster payments? I'm getting an account and name mismatch. My understanding is the sort code is 309383, and the account number and reference are both the number of my Hanley branch saver account. I've tried naming it as mine, as HEBS, and as Hanley Economic Building Society. All rejected.

I can't go into online banking at hanley to check as it's down currently!