Hanley Economic Building Society BRANCH SAVER

Bridlington1

Chadsman said:

drphila said:

And for me, the more important question is can you still transfer from Branch Saver to Instant Access?

I have never been able to transfer from my Branch Saver to my Instant Access account. How did you manage this?

You can't make transfers from a Branch Saver to an Instant Access Account online but you can by post.

refluxer

gwapenut said:

The app is back up. It definitely told me to use those details on the welcome letter in my electronic document store. Same for anyone else?

No, I didn't get that information. This is a copy and paste from my welcome letter, which tallies with the general T&Cs...

You can send a payment to us directly from another Bank or Building Society account by simply using the following details.

Faster Payment / BACS:
Sort Code: 30-01-20

Account Number: 09995102

Reference: This is your unique Hanley Economic account number and we use this to make sure we pay your money straight into your account

CHAPS:
Sort Code: 30-93-83

Account Number: 00005102

Reference: This is your unique Hanley Economic account number and we use this to make sure we pay your money straight into your account

As mentioned above, the sort code you've been trying to use seems to be for CHAPS payments only.

qbadger

drphila said:

qbadger said:

I can no longer transfer from the Instant Access Saver to the Branch Saver account. 

"you cannot internally transfer funds to the Branch Saver via online banking. The branch saver is only branch and postal operated and cannot complete the internal transfer online".

Could you do it before?

And for me, the more important question is can you still transfer from Branch Saver to Instant Access?

Yes, most recent was 3 days ago.

I've requested support (via secure messaging) to confirm that a couple of things are allowed last night:

"1. Can I deposit into the Branch Saver account by faster payment/BACS without visiting the branch or posting a letter?
2. Can I request an internal transfer from the Branch Saver to the Instant Access Saver account by sending you a message here?"

refluxer

qbadger said:

drphila said:

qbadger said:

I can no longer transfer from the Instant Access Saver to the Branch Saver account. 

"you cannot internally transfer funds to the Branch Saver via online banking. The branch saver is only branch and postal operated and cannot complete the internal transfer online".

Could you do it before?

And for me, the more important question is can you still transfer from Branch Saver to Instant Access?

Yes, most recent was 3 days ago.

I've requested support (via secure messaging) to confirm that a couple of things are allowed last night:

"1. Can I deposit into the Branch Saver account by faster payment/BACS without visiting the branch or posting a letter?
2. Can I request an internal transfer from the Branch Saver to the Instant Access Saver account by sending you a message here?"

I think the answers to those questions will be...

1. Yes (because nothing has changed in that respect and if it had, all Branch Saver account holders would have to be notified as this would be a change to the account T&Cs)
2. No - withdrawal requests for this account require a signature, so can only be done in a branch or via letter/post

gwapenut

refluxer said:

gwapenut said:

The app is back up. It definitely told me to use those details on the welcome letter in my electronic document store. Same for anyone else?

No, I didn't get that information. This is a copy and paste from my welcome letter, which tallies with the general T&Cs...

You can send a payment to us directly from another Bank or Building Society account by simply using the following details.

Faster Payment / BACS:
Sort Code: 30-01-20

Account Number: 09995102

Reference: This is your unique Hanley Economic account number and we use this to make sure we pay your money straight into your account

CHAPS:
Sort Code: 30-93-83

Account Number: 00005102

Reference: This is your unique Hanley Economic account number and we use this to make sure we pay your money straight into your account

As mentioned above, the sort code you've been trying to use seems to be for CHAPS payments only.

I agree with you. I think it is yet another clerical mistake, but a pretty serious one. They put that chaps for Bacs mistake in both my welcome letters, issued on two separate dates, not to mention telling me how to operate the branch saver online.

gwapenut

refluxer said:

You can send a payment to us directly from another Bank or Building Society account by simply using the following details.

Faster Payment / BACS:
Sort Code: 30-01-20

Account Number: 09995102

Reference: This is your unique Hanley Economic account number and we use this to make sure we pay your money straight into your account

May I ask what you put for the account name for your inward faster payments? Is it "Hanley Economic BS" or "Mr/Mrs Refluxer" ?

happybagger

Hanley Economic Building Society. As that is the name associated with account number 09995102.

HEBS then credit your account.

10_66

Is anyone else having trouble logging on to your account?  I couldn't log on last night, or this morning.  Keeps saying 

"Sorry, An error occurred while processing your request"

gwapenut

10_66 said:

Is anyone else having trouble logging on to your account?  I couldn't log on last night, or this morning.  Keeps saying 

"Sorry, An error occurred while processing your request"

Yes, it was like that for me before and after midnight, and still the same now

10_66

gwapenut said:

10_66 said:

Is anyone else having trouble logging on to your account?  I couldn't log on last night, or this morning.  Keeps saying 

"Sorry, An error occurred while processing your request"

Yes, it was like that for me before and after midnight, and still the same now

Thank you @gwapenut, I know they had another computer glitch on the 31st Aug, I guess it's a hangover from that.