Chase Banking App, terrible?

Easyjet77

Announce interest rate rise same day as BOE increase....tick

sploits

Same issue here. App is slow to update balances, circles spins for an age and sometimes just crashes saying it can't update.

I'm using a Xiaomi Mi11 Ultra so not sure if it is an app issue (others seem to be ok others not) or is it a phone issue?

Marchitiello

As it has been said before, the app has been built to be optimised with powerful hardware. I have the account from the pilot launch, and never had issue with balances loading, as others have said, so together with other known facts, I would put it down to hardware issues (and/or potentially network/wi-fi issues).

baser999

No issues with App here 

northwalesd

I think it's got worse. Sometimes I open the app and no matter how long I leave it the balances don't update. Kill the app, reopen and it's just fine. So why doesn't it work one minute but does the next? If it was the phone then surely it would struggle all the time.

[Deleted User]

Marchitiello said:

As it has been said before, the app has been built to be optimised with powerful hardware. I have the account from the pilot launch, and never had issue with balances loading, as others have said, so together with other known facts, I would put it down to hardware issues (and/or potentially network/wi-fi issues).

Same here, it has always ran fine (Samsung Android) bar some minor glitches which were publicised by the bank.
My aunt has a Xiaomi and whilst it works, the software clearly isn't as polished as Google or Samsung Android.

callum9999

Marchitiello said:

As it has been said before, the app has been built to be optimised with powerful hardware. I have the account from the pilot launch, and never had issue with balances loading, as others have said, so together with other known facts, I would put it down to hardware issues (and/or potentially network/wi-fi issues).

I have a powerful phone and the Chase app is often laggy for me. Balances always load, but I have to wait a noticeable amount of time for it to do so while every other banking app I have does it instantly. It also caches the data, so the figures I see when I open the app are always out of date until it refreshes, which I find particularly annoying. 

Deliberately choosing to "optimise" the app so it can only run well on ultra-powerful devices would be a ridiculous decision. A big proportion of their customer base wouldn't have those devices so get annoyed, while those who do have ultra-powerful phones get no noticeable benefit. Absolutely nothing in the app should require significant power to perform the way it does - it's a bog standard, plain banking interface. 

EarthBoy

I find the Chase app is sluggish every time I open it.  The balance always takes a few seconds to update and it really annoys me.  I don't have a powerful phone, but I have 12 different banking apps, and I only have this problem with Chase.

Easyjet77

EarthBoy said:

I find the Chase app is sluggish every time I open it.  The balance always takes a few seconds to update and it really annoys me.  I don't have a powerful phone, but I have 12 different banking apps, and I only have this problem with Chase.

If you are really annoyed by a few seconds, there's not a lot more to be said.
     However, as i have posted previously,Chase app sometimes  takes a few seconds to update on my phone as well, but I find that is worth tolerating  for the benefits and value that I appreciate. 
      

baser999

Agree @ EasyJet 77, a few seconds to upload, a lifetime to some people 😄