Chase Banking App, terrible?

Indout96

I find its just as fast if not faster than my HSBC app which every time I try to log on says I have been logged out so I have to log in twice.
Love the fact that as soon as you open the app the face recognition works rather than having to tap another log in button and prefer that it logs you out as soon as you close rather than having to click a log off button 
I did prefer it before they split it to two screens but only a minor annoyance 

PloughmansLunch

I think the Chase app is fine and don't have any speed issues, though I did prefer it when the current account and savings balances were both shown on the same part of the main page. My only real gripe is somewhat self-inflicted: having 60+ accounts to feed or bounce funds around from Chase, but all standing orders (once set up) / previously paid SOs just have my name rather than sort code & account number with no way of checking transaction details.

wiseonesomeofthetime

PloughmansLunch said:

I think the Chase app is fine and don't have any speed issues, though I did prefer it when the current account and savings balances were both shown on the same part of the main page. My only real gripe is somewhat self-inflicted: having 60+ accounts to feed or bounce funds around from Chase, but all standing orders (once set up) / previously paid SOs just have my name rather than sort code & account number with no way of checking transaction details.

That's where I utilise the reference field with name of from to accounts, eg. MONZO CHASE , CHASE HALIFAX, etc 👍

Only works though if the transaction does not require an actual reference number in that field 🤣

AmityNeon

PloughmansLunch said:

I think the Chase app is fine and don't have any speed issues, though I did prefer it when the current account and savings balances were both shown on the same part of the main page. My only real gripe is somewhat self-inflicted: having 60+ accounts to feed or bounce funds around from Chase, but all standing orders (once set up) / previously paid SOs just have my name rather than sort code & account number with no way of checking transaction details.

Another feature of Chase is being able use descriptive display names (or nicknames) for both payee names as well as individual accounts. The ‘real’ account name (i.e. the one used for Confirmation of Payee) is never modified.

So instead of:

> John Smith
> > Halifax Regular Saver
> > > John Smith
> > > Sort Code
> > > Account Number
> > Lloyds Monthly Saver
> > > John Smith
> > > Sort Code
> > > Account Number

You can have:
> JS Halifax Regular Saver
> > Halifax Regular Saver
> > > John Smith
> > > Sort Code
> > > Account Number
> JS Lloyds Monthly Saver
> > Lloyds Monthly Saver
> > > John Smith
> > > Sort Code
> > > Account Number

Then it becomes much easier to identify payments as you won’t just see your name everywhere as the payee.

boingy

AmityNeon said:

PloughmansLunch said:

I think the Chase app is fine and don't have any speed issues, though I did prefer it when the current account and savings balances were both shown on the same part of the main page. My only real gripe is somewhat self-inflicted: having 60+ accounts to feed or bounce funds around from Chase, but all standing orders (once set up) / previously paid SOs just have my name rather than sort code & account number with no way of checking transaction details.

Another feature of Chase is being able use descriptive display names (or nicknames) for both payee names as well as individual accounts. The ‘real’ account name (i.e. the one used for Confirmation of Payee) is never modified.

So instead of:

> John Smith
> > Halifax Regular Saver
> > > John Smith
> > > Sort Code
> > > Account Number
> > Lloyds Monthly Saver
> > > John Smith
> > > Sort Code
> > > Account Number

You can have:
> JS Halifax Regular Saver
> > Halifax Regular Saver
> > > John Smith
> > > Sort Code
> > > Account Number
> JS Lloyds Monthly Saver
> > Lloyds Monthly Saver
> > > John Smith
> > > Sort Code
> > > Account Number

Then it becomes much easier to identify payments as you won’t just see your name everywhere as the payee.

I wish Kroo would do that. I use my Kroo account as a feeder for a whole bunch of regular saver accounts and also to hold short term money destined for my other accounts, simply because it's a current account but pays an interest rate that is close to savings accounts.

You can give each payee a "friendly" name but it doesn't show that name in the list of payees so you only see it when you choose one. I have a dozen or so payees which, in the list, are all my name but with a different sort and account no so you either have to learn the sort codes or just select each one in turn to see the nickname. I'm getting better at learning the sort codes!

35har1old

Martin_o03 said:

Hello, does anyone have any experience of using the Chase banking app. I've had my account now for just over a year and am pretty happy, the 1% cash back has been a great feature, but..

The app is consistently letting them down. Often for hours at a time when I enter the app the circle loading appears and it's unable to update the balance etc, it's frustrating when having to confirm every payment you're making with your card through the app, it takes you to the app to confirm and then it can't load and just times out.. I've had 2 parking tickets because I've had to confirm the payment through the app and having confirmed it it hasn't wen through because of the app issues. 

I'm going to get in touch with them and complain, has anyone had similar experiences?

Had the account  nearly a year with no problems.

mikeylpool

eastcorkram said:

Had a chase account for over a year. Use the app a lot, and never once had any negative issue. Using android phone. 

Yeah I've had this from others as well. Would love to know what the problem is. Main issue is lag between opening the app and the balances and transactions updating (1st world problems ey 😂) 

TheBanker

mikeylpool said:

eastcorkram said:

Had a chase account for over a year. Use the app a lot, and never once had any negative issue. Using android phone. 

Yeah I've had this from others as well. Would love to know what the problem is. Main issue is lag between opening the app and the balances and transactions updating (1st world problems ey 😂) 

That is the only niggle (I wouldn't even cause it a problem) I have with Chase. Otherwise it works fine, the cashback is good and whilst not market leading any more the linked savings account is not too bad either compared to other banks.

I do wonder if many people actually use Chase as a main bank account though, or if most people use it as I do, almost like a pre-paid card. I just pay in £500 a month to meet the cashback criteria, then use the card for my spending to generate the cashback. If I spend more than £500 in a month I'll top the account up from my main bank to continue earning cashback (until hitting the £15 cap, which I haven't done yet).

Indout96

TheBanker said:

I do wonder if many people actually use Chase as a main bank account though, 

Its not my main account, I use it for virtually all spending both at home and on holidays and have the full 10 savings accounts which at the moment have just over £10k in them in sinking funds and one that is classed as usable saving but if it gets too large I filter off to better paying fixed term accounts.
Money in main bank account is moved across to Chase just leaving enough to pay all DDs each month

Mr.Generous

TheBanker said:

mikeylpool said:

eastcorkram said:

Had a chase account for over a year. Use the app a lot, and never once had any negative issue. Using android phone. 

Yeah I've had this from others as well. Would love to know what the problem is. Main issue is lag between opening the app and the balances and transactions updating (1st world problems ey 😂) 

That is the only niggle (I wouldn't even cause it a problem) I have with Chase. Otherwise it works fine, the cashback is good and whilst not market leading any more the linked savings account is not too bad either compared to other banks.

I do wonder if many people actually use Chase as a main bank account though, or if most people use it as I do, almost like a pre-paid card. I just pay in £500 a month to meet the cashback criteria, then use the card for my spending to generate the cashback. If I spend more than £500 in a month I'll top the account up from my main bank to continue earning cashback (until hitting the £15 cap, which I haven't done yet).

Exactly what I do, £5 a month cash back so far. I opened a Chase saver to stick it in.

I like the way accounts can be named too, very handy.

No issues whatsoever with app - old iphone 8

I'd highly recommend Chase - I got it for holiday spending.