MSE News: Plusnet Mobile customer? You need to switch provider as it's closing down

brewerdave

flaneurs_lobster said:

brewerdave said:

I received an email this morning with the "exclusive" EE deals - not impressed especially as we are struggling to use the mobile downstairs - think I'll be looking for an O2 reseller.

Wi-fi calling might sort your poor signal problem - available on EE and 1pMobile (who use EE) but not Plusnet. Don't think any O2 resellers offer wi-fi calling - anyone?

Researching PN/EE alternatives yesterday pm, Tesco are an O2 reseller and are switching on wifi calling/ 4G calling for customers in batches. The slight risk would be that a new Tesco SIM might not be in one of those batches !
Giff Gaff are the cheapest O2 "piggybacker" but appear to have no plans to offer wifi calling yet.
Might give 1p mobile a go in one of the phones as my daughter is on EE and gets a signal OK in our house.

MissLFC

tinker411 said:

MissLFC said:

With 1p mobile -am I being dumb, if you have unlimited calls & texts & more than enough data what would you spend the top up on? Wouldn't credit just keep accumulating if you have to keep topping up every 4 months but not spending?

You've lost me?

If you have unlimited calls and texts and some data with 1p Mobile that means you'll have an active bundle (or boost to use their word). This will be charged each month to the credit or debit card you register with them. As boosts are £3+ per month, this will cover the £2.50 per month (£10 every 4 months) minimum topup requirement as you'll be, in effect, topping up to buy the boost.

I didn't realise there was a monthly charge because it said make sure you top up every 120 days to keep the account active. But it matters not since I'd rather find a different provider.

savergrant

What are your usage requirements?
With 1pmobile you can get unlimited calls and texts but only nominal data for £36 for a year, rwg (also using ee) offer 2gb data but only 250 mins per month for £20 for a year.  
https://www.rwgmobile.wales/webshop/offers/1-year-sim-250-mins-250-sms-2gb-data-every-month-for-12-months-one-off-charge/

Also worth checking plans on nowmobile, who actually supply rwg.

savergrant

MissLFC said:

tinker411 said:

MissLFC said:

With 1p mobile -am I being dumb, if you have unlimited calls & texts & more than enough data what would you spend the top up on? Wouldn't credit just keep accumulating if you have to keep topping up every 4 months but not spending?

You've lost me?

If you have unlimited calls and texts and some data with 1p Mobile that means you'll have an active bundle (or boost to use their word). This will be charged each month to the credit or debit card you register with them. As boosts are £3+ per month, this will cover the £2.50 per month (£10 every 4 months) minimum topup requirement as you'll be, in effect, topping up to buy the boost.

I didn't realise there was a monthly charge because it said make sure you top up every 120 days to keep the account active. But it matters not since I'd rather find a different provider.

It isn't actually a monthly charge (although for a while they did employ a round-up  policy) but it is a requirement to topup £30 pa whether you spend it or not.

phoebe03cat

Am leaving plusnet now and got my pac number. Does the contract automatically cancel once I activate this or do I have to ring them to cancel pls? 

ripplyuk

I’m confused about 1p mobile too. On their help page, it says to join and get a new sim I have to top up by £10 initially and then top up again every 4mths. The bundles seem to be something I’d have to buy every month out of this credit. Is that how it works? I can’t be bothered having to log in, top up and buy a bundle every month. I just want a 30 day rolling contract. 

tinker411

ripplyuk said:

I’m confused about 1p mobile too. On their help page, it says to join and get a new sim I have to top up by £10 initially and then top up again every 4mths. The bundles seem to be something I’d have to buy every month out of this credit. Is that how it works? I can’t be bothered having to log in, top up and buy a bundle every month. I just want a 30 day rolling contract. 

No.

How it works is - when you sign up you can either:

topup £10 and go payg (at 1p per minute/text/MB), topping up at least £10 every 4 months after to keep the sim active

OR

buy your preferred bundle (£10 or more) then when your sim arrives and you activate it your bundle is ready to go (you'll get confirmation texts, one for calls and the other for data, to say when the initial bundle is applied - subsequent confirmations will be by email, mine have been anyway) and it will renew automatically each month, taking the charge from your debit or credit card. I've got the £20 monthly bundle on a sim in my mobile router and it's running like clockwork.

Murmansk

I agree that 1pMobile is not 100% clear on this although I am a big fan of them and everything else is very clear and works very well.

I paid them £10 and got the SIM card, I then topped up with another £20 which resulted in my date of next topup being required to satisfy their topup rules showing as being a year in the future. 

The boosts which they do and are of relevance to me are £6 for 4gb of data and £7.50 for 4gb of data plus unlimited calls and texts. I don't make many calls or send many texts so I'm happy for the few that I do make/use to come out of my balance and I think I will make far less than £1.50 worth each month.

I'm going for the £6 boost and have set it to repeat each month plus I've set auto topup which means if my balance gets to £2 they'll automatically add another credit of £10 from my payment method. So you could set up something similar and then forget about it.

I think the insistence on topping up £10 every 120 days only really applies to those who hardly ever make a call and hardly ever use any data - 1pMobile basically want to make at least £30 a year from all their customers and I think that's fair enough for the service they provide. 

savergrant

phoebe03cat said:

Am leaving plusnet now and got my pac number. Does the contract automatically cancel once I activate this or do I have to ring them to cancel pls? 

Once your new network completes your port your old contract will cancel immediately (there are very rare reports of incomplete ports where texts go to one network and calls to the other). Your previous network may bill you for any charges incurred up to that date or anything you are contractually obliged to pay. Conversely you may receive a refund for services you have paid for but not used but don't hold your breath.

ripplyuk

tinker411 said:

ripplyuk said:

I’m confused about 1p mobile too. On their help page, it says to join and get a new sim I have to top up by £10 initially and then top up again every 4mths. The bundles seem to be something I’d have to buy every month out of this credit. Is that how it works? I can’t be bothered having to log in, top up and buy a bundle every month. I just want a 30 day rolling contract. 

No.

How it works is - when you sign up you can either:

topup £10 and go payg (at 1p per minute/text/MB), topping up at least £10 every 4 months after to keep the sim active

OR

buy your preferred bundle (£10 or more) then when your sim arrives and you activate it your bundle is ready to go (you'll get confirmation texts, one for calls and the other for data, to say when the initial bundle is applied - subsequent confirmations will be by email, mine have been anyway) and it will renew automatically each month, taking the charge from your debit or credit card. I've got the £20 monthly bundle on a sim in my mobile router and it's running like clockwork.

Why does it have to be £10 or more? The bundle I want is only £5 a month.