PCN - private car park - Highview (already at Debt Collector stage)

B789

Secret_Squirrel1970 said:

All that is going to debt folks and the car park company is the update to my address and the fact they have been using an address I haven't lived at for 16-18 months.

I'm hoping you mean "The only thing that is being communicated to the debt collectors and the PPC is the order to erase the old address and update with the current one".

If you meant "All that is going to blah, blah..." is "that all the stuff you wrote about above it is going to the..." would be going against the advice about not communicating with the debt collectors as they are not a party to the alleged contract between you and the PPC.

If you get my drift. 

Secret_Squirrel1970

B789 said:

Secret_Squirrel1970 said:

All that is going to debt folks and the car park company is the update to my address and the fact they have been using an address I haven't lived at for 16-18 months.

I'm hoping you mean "The only thing that is being communicated to the debt collectors and the PPC is the order to erase the old address and update with the current one".

If you meant "All that is going to blah, blah..." is "that all the stuff you wrote about above it is going to the..." would be going against the advice about not communicating with the debt collectors as they are not a party to the alleged contract between you and the PPC.

If you get my drift. 

I am not going into any detail with the PPC or the Debt firm (DCBL) - was merely planning on stating that they had old address, please update record with only/current one.

Or was your point don't contact DCBL, just deal direct this once with the PPC?

{Apologies, I am not at that point yet so haven't read in detail  - I am just putting the finishing touches to Plan A and a disgusted shopper letter/email with large amount of shopping receipts to various retailers}.

B789

Secret_Squirrel1970 said:
I am not going into any detail with the PPC or the Debt firm (DCBL) - was merely planning on stating that they had old address, please update record with only/current one.

Or was your point don't contact DCBL, just deal direct this once with the PPC?

{Apologies, I am not at that point yet so haven't read in detail  - I am just putting the finishing touches to Plan A and a disgusted shopper letter/email with large amount of shopping receipts to various retailers}.

My point was that because I am a pedantic retiree, I was pointing out how your grammar left the reader confused as to your actual meaning.

Also, you need to be a bit more specific about which companies you are referring to. DCB Limited is a debt collector. DCB Legal is a solicitor. Quoting DCBL is ambiguous. 

Finally, you state "...was merely planning on stating that they had old address, please update record with only/current one." Have you not noted the several instances where you are advised to use the word "erase" when contacting anyone about updating to your current address? You should say something along the lines of "I was planning on instructing them to "erase" my old address and update their records with my current one."

Again... if you get my drift.

Coupon-mad

The word 'erase' is vital.

Secret_Squirrel1970

Roger all so far...

Have just finished a letter/email to the major retailers at the shopping park with attached copies of receipts  c.£100 + spent there over the course of the afternoon.  Mentioned to them how moved back and forth between what looks to all like two separate retail parks (and thus car parks) but is treated as one and the same park by the PPC...  (well its either that or ANPR fault not picking up all the movements)...  Also got in various quotes from the Parliamentary debate (via Hansard pages) and how penalising legitimate shoppers and harassment via these cowboys is not within the spirit etc  
So plan A is sent and will wait and hear if the retailers themselves intercede and have this cancelled.

In case then have to follow with Plan B - just going to email the PPC and DCB Ltd with clear instructions to erase old address and update with the new/current one as the only address.  

How much detail is safe to give? Mention that there was a DVLA snafu or simply that this is first I have heard, must have been using an old address.

Is it best to do this in conjunction with the template/appeal - or separate communications? Or is the idea to update with the new/correct address and this starts things rolling again from the start?

All the appeal/timespans etc seem not to apply with me as this 'debt recovery letter' is now three months after the alleged contravention due to previous correspondence (presumably) going to an address I haven't been at for 18 months.

Am about to read the rest of Newbies thread and related posts....

B789

Just send an email along these lines to the DPO email address that you can find in the privacy statement on their websites:

Dear [DPO of company name],

I am writing to instruct you, as per your legal obligation, to update my personal data in accordance with General Data Protection Regulations (GDPR). Specifically, I require that my old address [old address] be "erased" from your records and replaced with my current address [current address].

I expect you to comply with this instruction promptly and without delay. Please confirm in writing that my personal data has been updated and that my old address has been "erased" from your records.

Yours faithfully,

[Your Name]

Le_Kirk

Appeals go to a different area of the PPC's business.  Change of address goes to the DPO of the PPC with a request to erase old data, use new data and inform all and any of their agents and sub-contractors.

Secret_Squirrel1970

B789 said:

Just send an email along these lines to the DPO email address that you can find in the privacy statement on their websites:

Dear [DPO of company name],

I am writing to instruct you, as per your legal obligation, to update my personal data in accordance with General Data Protection Regulations (GDPR). Specifically, I require that my old address [old address] be "erased" from your records and replaced with my current address [current address].

I expect you to comply with this instruction promptly and without delay. Please confirm in writing that my personal data has been updated and that my old address has been "erased" from your records.

Yours faithfully,

[Your Name]

Okay - I understand that part.....  no problem there.

What I am seeking to clarify is the main section of Plan B in the Newbies thread is referring to the template (which again I understand)  but it is the date and timelines I appear at odds with - my first awareness of this issue came about 4 days ago,  three months after the alleged contravention. It also has very little information as it is not detailing the parking issue it is simply a demand for money (essentially) - due to the old address error I have no real idea what the allegation is apart from its location and this could be one of two possible car parks.  

Guess what I am really try to say is - that appeals format template, if I try to put it in via their automated appeals section on the website will likely get rejected as out of time (for the three months late detailed above, despite it being the first I am aware of it).
So, am I okay using the same template, and just emailing it to PPC and DCB Ltd?

Coupon-mad

No.

Don't use an appeal designed for first PCN stage if you are getting tedious DCB letters.  Do not bother trying to appeal.  It is not possible and is futile.

Just prioritise:

(a). erasing your old address with the DPOs of the PPC and DCB Group.  I assume you've already updated your V5C now.

(b ).   putting the finishing touches to Plan A - landowner complaint - a "disgusted shopper" letter/email with large amount of shopping receipts to various retailers

(c). Same as (b) - same complaint to the managing agents of the site, whose name is either on the site entrance welcome plinth, or online if they have a dedicated retail park website 'contact us'.  It is the agent who can order PCN cancellation.

Secret_Squirrel1970

Coupon-mad said:

No.

Don't use an appeal designed for first PCN stage if you are getting tedious DCB letters.  Do not bother trying to appeal.  It is not possible and is futile.

Just prioritise:

(a). erasing your old address with the DPOs of the PPC and DCB Group.  I assume you've already updated your V5C now.

(b ).   putting the finishing touches to Plan A - landowner complaint - a "disgusted shopper" letter/email with large amount of shopping receipts to various retailers

(c). Same as (b) - same complaint to the managing agents of the site, whose name is either on the site entrance welcome plinth, or online if they have a dedicated retail park website 'contact us'.  It is the agent who can order PCN cancellation.

(a) -  Yesterday after having worked out the convoluted series of mishaps whereby DVLA hadn't updated the info for that car... though had for my daughters car and my other car. I have sent them a letter detailing what has happened, with the V5 and requested they make sure they get the details updated and right this time.

(b) - Plan A already in action.

The only tricky part is on the afternoon in question; my party of family/friends were back and forth two, maybe three times between what appears to be adjacent retail parks. We were in and out shops in both of them and the receipts are scattered across both of them. (The Range, a cafe, Home Bargains, B&Q - the usual).

The information on the solitary letter from DCB Ltd is so vague I can only conclude that both retail parks, despite having a road and a further junction between them are in fact the same and both 'looked after' by the same PPC - they both have the same street address.  So I have cast a wide net of shops and receipts from both of the parks and hope some of the team at the retail end bite.

(c) Managing agents of the site - is that the same as the PPC, Highview in this case? Or a different entity?    As above there is little information available on the DCB Ltd letter.  It is, to all intents, a letter with a reference number and a demand for £170. I cant just go and check the signage - this a was a trip outside my local area and is a two hour drive each way.