Money Moral Dilemma: Should I return the duplicate order I received after bad delivery service?

MSE_Kelvin MSE Staff Posts: 308
Sixth Anniversary 10 Posts Photogenic Name Dropper
MSE Staff
edited 25 April at 1:47PM in Consumer rights
This week's MoneySaver who wants advice asks...

I placed an order worth about £50 with a major retailer, which it sent using a courier that is well known for bad service, and the order was delivered to the wrong address. After contacting the courier and getting no response, I contacted the retailer, which sent a replacement (using a different courier). The original parcel has since been dumped outside my house. Do I spend even more time arranging a return, or keep both as I’m fed up with companies using terrible couriers and think they should take responsibility for their poor choices?  

Unfortunately the MSE team can't answer Money Moral Dilemma questions as contributions are emailed in or suggested in person. They are intended to be a point of debate and discussed at face value. Remember that behind each dilemma there is a real person so, as the forum rules say, please keep it kind and keep it clean.

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  • powerful_Rogue
    powerful_Rogue Forumite Posts: 7,305
    Part of the Furniture 1,000 Posts Name Dropper
  • TELLIT01
    TELLIT01 Forumite Posts: 15,742
    Ninth Anniversary 10,000 Posts Name Dropper PPI Party Pooper
    Yes.  To keep something that isn't yours is theft.  Contact the vendor as they may tell you to keep it anyway as it is often too much hassle for them to arrange collection and put back into stock.
  • maisie_cat
    maisie_cat Forumite Posts: 1,999
    Part of the Furniture 1,000 Posts Name Dropper Academoney Grad
    It'll take 30 seconds to send them an email to let them know, ball is in their court then. Same happened to me last year with a Ryman delivery. I emailed them and ended up buying the duplicate delivery for a decent discount.
  • IvanOpinion
    IvanOpinion Forumite Posts: 22,022
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    I would reply, but anything I would have to say about these so called 'dilemmas' is likely to get me another warning.
    Past caring about first world problems.
  • mark_cycling00
    mark_cycling00 Forumite Posts: 329
    100 Posts First Anniversary Name Dropper
    If it was a little old lady who only sold 20 tea cosies a year on Etsy, everyone would say return it. 

    But 1000 employees who all lose 10p from their annual bonus and it's fine to do a bit of theft.   
  • diinozzo
    diinozzo Forumite Posts: 118
    100 Posts Name Dropper First Anniversary
    Consumer Rights ?
  • REJP
    REJP Forumite Posts: 325
    Sixth Anniversary 100 Posts Name Dropper
    Did you pay for both?  If so, it's yours.  If not send one back at their expense.  You say the couriers are dodgy, so change to a more reputable compnay if you can.
    Not really a dilemma it?
  • MickB68
    MickB68 Forumite Posts: 8
    Second Anniversary Photogenic First Post
    It's your opnion that a terrible courier was used. The company obviously doesnt hold that opinion. You are holding onto goods you have not paid for so you are technically a thief so get in touch to find a solution for return.
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