Money Moral Dilemma: Should I return the duplicate order I received after bad delivery service?

Marcon

Another vote for let the retailer know, and ask them to arrange collection if they'd like the duplicate order back.

powerful_Rogue

JaneHenery said:

born_again said:

From Forum rules..

'Illegal' or 'grey legal area' content

Do not promote, encourage or glamorise any illegal activities. In particular on MSE, if you are thinking of posting about taking advantage of something that is dubious, or that exploits a 'grey area' of the law, err on the side of caution and do not share information about it. Common sense prevails here.

Nuff said.

If everyone followed this 'rule' right out to the edge, as you have done, there would be no moral quandaries to discuss, would there? This person isn't glamorising crime, they are asking a legitimate question re dealing with bad service. Maybe skip playing moderator.

We can see which way your moral compass points.

Need2knowmore

After a similar example of a poor courier service and the company I purchased from replacing my items at Christmas, I emailed the company when my original order arrived. I did not hear back from the purchase company, I’d offered to pay for the goods as I was happy to keep a duplicate set. My conscience was clear, I would have paid for the goods or returned if they had preferred.

the_lunatic_is_in_my_head

powerful_Rogue said:

JaneHenery said:

born_again said:

From Forum rules..

'Illegal' or 'grey legal area' content

Do not promote, encourage or glamorise any illegal activities. In particular on MSE, if you are thinking of posting about taking advantage of something that is dubious, or that exploits a 'grey area' of the law, err on the side of caution and do not share information about it. Common sense prevails here.

Nuff said.

If everyone followed this 'rule' right out to the edge, as you have done, there would be no moral quandaries to discuss, would there? This person isn't glamorising crime, they are asking a legitimate question re dealing with bad service. Maybe skip playing moderator.

We can see which way your moral compass points.

Does expressing moral superiority always suggest the demonstrator actually bears a stronger moral compass or in instances do they simply seek to gain self satisfaction without understanding of the other’s position thus highlighting they perhaps bear an equal compass? 

Is my comment ironic?

Do any of us really have morals or do we mould them to our relative existence?

Do we exist? 

I think the questions are much easier when they are about consumer rights…. 

Smiler52

Keep it - the company will claim back the cost from the delivery company - it was their fault in the first place - so it may give the delivery company a kick up the backside to get things right.

hdknight88

MSE_Kelvin said:

This week's MoneySaver who wants advice asks...

I placed an order worth about £50 with a major retailer, which it sent using a courier that is well known for bad service, and the order was delivered to the wrong address. After contacting the courier and getting no response, I contacted the retailer, which sent a replacement (using a different courier). The original parcel has since been dumped outside my house. Do I spend even more time arranging a return, or keep both as I’m fed up with companies using terrible couriers and think they should take responsibility for their poor choices?  

Unfortunately the MSE team can't answer Money Moral Dilemma questions as contributions are emailed in or suggested in person. They are intended to be a point of debate and discussed at face value. Remember that behind each dilemma there is a real person so, as the forum rules say, please keep it kind and keep it clean.

If you haven’t already, join the forum to reply.

Got a Money Moral Dilemma of your own? Suggest an MMD.

Let them know and they might give it to you for free.  That happened to me. 

MalMonroe

Unfortunately, companies don't understand the consequences of their actions and trying to punish an organisation for using rubbish couriers won't work. They sent you a replacement and it wasn't their fault that the courier got it wrong. 

It doesn't hurt to be the bigger person and let them know you now have two items. See what they say. Hopefully they'll either send someone to collect one from your home, or tell you to keep them both. 

You've suffered a bit of inconvenience but it's not the end of the world and it's been remedied.

Oldtaxfart

I had this happen to me.  Contacted the vendor, by email so there is a record, explained that second package had now arrived and asked what arrangements were for them to collect it from my home at my convenience.  Retailer replied saying I should keep the duplicate.  

No moral dilemma here, it is not yours so you should give the rightful owner the opportunity to recover its goods as you have no right to them.  You need only do the minimum necessary to allow the retailer to reasonably recover its property.

ripongrammargirl

I have no time to waste with dodgy couriers. Three times I placed orders with a reputable garden company and each time they chose to use the same courier (clue: the Swiss like to do this on mountains!) which resulted in him not even ringing my bell but throwing it on my doorstep in full view of a busy road. As you can guess, each time it went walkies. Can’t get through to this courier company to complain so told the garden company- twice they sent the product again with a different courier but third time I just requested a refund as I was fed up of their chosen courier, that nobody bothered to discipline as he is still at it and seen regularly dumping and running. If a company can’t use a decent courier and don’t change them despite many warnings then they deserve the loss. I would send a quick email (and keep copies) to let them know about the duplicate order and it needs collecting at their expense or a free post label sending to you, but don’t waste too much time on this as life is too short, especially if there is no reply within 14 days,

Bite_BayKon

Had a similar occurrence Christmas before last. Contacted the company to advise of the duplication and was told to keep both, no extra to pay (would only have been £5.75). So honesty does pay.