Money Moral Dilemma: Should I return the duplicate order I received after bad delivery service?

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  • Nelliegrace
    Nelliegrace Forumite Posts: 482
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    edited 25 April at 8:47PM
    Contact the company and ask for the pre-paid label to return the item, or for them to have the item collected. It is not yours.
    They have behaved well by sending a replacement promptly. 

  • Ed264
    Ed264 Forumite Posts: 86
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    Simple - just contact the retailer and ask them what they wish to do about it. 
  • Gosportmum
    Gosportmum Forumite Posts: 12
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    Contact the retailer via email just once to ask them what they want to do.
    If they don't respond, say after a fortnight; then do what you want with it:use it, pass it on, sell it.
  • retired19
    retired19 Forumite Posts: 19
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    If I remember rightly legally you should tell them you have received the extra one. You need to tell them that if they want it back they should arrange a pick up and in the meantime you must keep it safe and unused for a certain time. I think it's 3 months. 
  • powerful_Rogue
    powerful_Rogue Forumite Posts: 7,371
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    Contact the retailer via email just once to ask them what they want to do.
    If they don't respond, say after a fortnight; then do what you want with it:use it, pass it on, sell it.
    And be liable for the cost if they come back over the next 6 years.

  • the_lunatic_is_in_my_head
    the_lunatic_is_in_my_head Forumite Posts: 6,898
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    Contact the retailer via email just once to ask them what they want to do.
    If they don't respond, say after a fortnight; then do what you want with it:use it, pass it on, sell it.
    And be liable for the cost if they come back over the next 6 years.

    Very true, but how does one enforce a loss of £50 (or probably less as you’d be looking at net cost purchase minus collection as a loss)? 
  • powerful_Rogue
    powerful_Rogue Forumite Posts: 7,371
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    edited 25 April at 9:09PM
    Contact the retailer via email just once to ask them what they want to do.
    If they don't respond, say after a fortnight; then do what you want with it:use it, pass it on, sell it.
    And be liable for the cost if they come back over the next 6 years.

    Very true, but how does one enforce a loss of £50 (or probably less as you’d be looking at net cost purchase minus collection as a loss)? 
    The small claims court.

  • G78
    G78 Forumite Posts: 3
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    I had exactly the same experience. I phoned the retailer and they said I could keep the duplicate order , but suggested I take it to a charity shop . 
  • the_lunatic_is_in_my_head
    the_lunatic_is_in_my_head Forumite Posts: 6,898
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    Contact the retailer via email just once to ask them what they want to do.
    If they don't respond, say after a fortnight; then do what you want with it:use it, pass it on, sell it.
    And be liable for the cost if they come back over the next 6 years.

    Very true, but how does one enforce a loss of £50 (or probably less as you’d be looking at net cost purchase minus collection as a loss)? 
    The small claims court.

    A “major retailer” is going to invest £35 to recover somewhere between £25-£50 from this suspected fictitious question poser? 
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