Money Moral Dilemma: Should I return the duplicate order I received after bad delivery service?

Nelliegrace

Contact the company and ask for the pre-paid label to return the item, or for them to have the item collected. It is not yours.
They have behaved well by sending a replacement promptly. 

Ed264

Simple - just contact the retailer and ask them what they wish to do about it. 

Gosportmum

Contact the retailer via email just once to ask them what they want to do.
If they don't respond, say after a fortnight; then do what you want with it:use it, pass it on, sell it.

retired19

If I remember rightly legally you should tell them you have received the extra one. You need to tell them that if they want it back they should arrange a pick up and in the meantime you must keep it safe and unused for a certain time. I think it's 3 months. 

powerful_Rogue

Gosportmum said:

Contact the retailer via email just once to ask them what they want to do.
If they don't respond, say after a fortnight; then do what you want with it:use it, pass it on, sell it.

And be liable for the cost if they come back over the next 6 years.

the_lunatic_is_in_my_head

powerful_Rogue said:

Gosportmum said:

Contact the retailer via email just once to ask them what they want to do.
If they don't respond, say after a fortnight; then do what you want with it:use it, pass it on, sell it.

And be liable for the cost if they come back over the next 6 years.

Very true, but how does one enforce a loss of £50 (or probably less as you’d be looking at net cost purchase minus collection as a loss)? 

powerful_Rogue

the_lunatic_is_in_my_head said:

powerful_Rogue said:

Gosportmum said:

Contact the retailer via email just once to ask them what they want to do.
If they don't respond, say after a fortnight; then do what you want with it:use it, pass it on, sell it.

And be liable for the cost if they come back over the next 6 years.

Very true, but how does one enforce a loss of £50 (or probably less as you’d be looking at net cost purchase minus collection as a loss)? 

The small claims court.

JaneHenery

born_again said:

From Forum rules..

'Illegal' or 'grey legal area' content

Do not promote, encourage or glamorise any illegal activities. In particular on MSE, if you are thinking of posting about taking advantage of something that is dubious, or that exploits a 'grey area' of the law, err on the side of caution and do not share information about it. Common sense prevails here.

Nuff said.

If everyone followed this 'rule' right out to the edge, as you have done, there would be no moral quandaries to discuss, would there? This person isn't glamorising crime, they are asking a legitimate question re dealing with bad service. Maybe skip playing moderator.

G78

I had exactly the same experience. I phoned the retailer and they said I could keep the duplicate order , but suggested I take it to a charity shop . 

the_lunatic_is_in_my_head

powerful_Rogue said:

the_lunatic_is_in_my_head said:

powerful_Rogue said:

Gosportmum said:

Contact the retailer via email just once to ask them what they want to do.
If they don't respond, say after a fortnight; then do what you want with it:use it, pass it on, sell it.

And be liable for the cost if they come back over the next 6 years.

Very true, but how does one enforce a loss of £50 (or probably less as you’d be looking at net cost purchase minus collection as a loss)? 

The small claims court.

A “major retailer” is going to invest £35 to recover somewhere between £25-£50 from this suspected fictitious question poser?