Money Moral Dilemma: Should I return the duplicate order I received after bad delivery service?

Ditzy_Mitzy

VincentVega said:

MickB68 said:

It's your opnion that a terrible courier was used. The company obviously doesnt hold that opinion.

Do you honestly think that companies choose couriers based on how good they are?  As opposed to how cheap they are?

If so, I have a bridge I wish to sell, and an exciting investment opportunity that involves you giving me all of your money.

In my experience, albeit limited, the quality of service provided by a courier service is entirely dependent on the individual courier.  Some are great, others average and a small percentage are entirely incompetent.  The trouble these days is that there is no quality control, and that applies equally across the board.  One simply has to get lucky.  

Moral dilemma?  What moral dilemma...  

lewisiablue

To keep something you haven't paid for is theft. Email them and tell them you have it and for them to arrange a collection.

Jumblebumble

MickB68 said:

It's your opinion that a terrible courier was used. The company obviously doesnt hold that opinion. You are holding onto goods you have not paid for so you are technically a thief so get in touch to find a solution for return.

Who cares what the company who probably use the cheapest couriers they can find think?
Do you think from the OPs description that the courier behaved in an acceptable manner?

Jumblebumble

powerful_Rogue said:

the_lunatic_is_in_my_head said:

powerful_Rogue said:

Gosportmum said:

Contact the retailer via email just once to ask them what they want to do.
If they don't respond, say after a fortnight; then do what you want with it:use it, pass it on, sell it.

And be liable for the cost if they come back over the next 6 years.

Very true, but how does one enforce a loss of £50 (or probably less as you’d be looking at net cost purchase minus collection as a loss)? 

The small claims court.

In your dreams

Jumblebumble

MalMonroe said:

Unfortunately, companies don't understand the consequences of their actions and trying to punish an organisation for using rubbish couriers won't work. They sent you a replacement and it wasn't their fault that the courier got it wrong. 

It doesn't hurt to be the bigger person and let them know you now have two items. See what they say. Hopefully they'll either send someone to collect one from your home, or tell you to keep them both. 

You've suffered a bit of inconvenience but it's not the end of the world and it's been remedied.

Are you seriously  trying to tell us that it is not the fault of the company that they chose a cheap and nasty courier who apparantly wont answer any contact?
I would imagine that Fedex would answer queries

powerful_Rogue

Jumblebumble said:

powerful_Rogue said:

the_lunatic_is_in_my_head said:

powerful_Rogue said:

Gosportmum said:

Contact the retailer via email just once to ask them what they want to do.
If they don't respond, say after a fortnight; then do what you want with it:use it, pass it on, sell it.

And be liable for the cost if they come back over the next 6 years.

Very true, but how does one enforce a loss of £50 (or probably less as you’d be looking at net cost purchase minus collection as a loss)? 

The small claims court.

In your dreams

Indeed. I'd never put myself in that situation.

JayD

Why do the MSE staff keep posting dilemmas which are just people basically asking if they should be honest or not?

Of course you should return the item! By all means ask that the retailer arranges collection and pays for the return but you should not just keep it! That, as so many others have told you, is theft!

Chipping

My tuppence worth (simply an exchange of ideas, not advice): I'd say it depends on how big the company was that sent you the goods. If it was an individual or a small company I would contact them and let them know. If they want it back they can pay postage. Of course, then you have to spend your own time UNPAID to do the work to despatch.

I have been, and I believe many many other consumers have been, messed about by delivery companies offering a 3rd world service. (Its not just the delivery companies, it seems to be a general thing with all organisations in the UK and thats why this will just continue unabated. Until politicians get back to working for the nation rather than vested interests.) The only people that can sort out the unfit delivery services is the big retailers. They need to get together and sue the delivery companies to shut them down for providing a fraudulent unfit service - its got to be costing the retailers significant amounts in lost goods and time correcting the problems. Significant enough to match the dirt cheap delivery cost that drives all this. Yes, it is partly us consumers demanding cheap delivery that drives this, but only PARTLY. The other thing driving it is that our capitalism is pretend capitalism, a con on the public: Useless companies seldom go bust. [Because success in business is now no longer measured on being useful to the nation or indeed even being profitable - its based on squeezing MORE profit than last year AND on how much money is delivered to shareholders and how much tax can be squirrelled away in taxhavens (mostly British, American & French controlled).]

So, as these big companies are propagating the foul delivery services, its OK to not bother returning extra goods to them (and expending your unpaid effort on them). In the hope that one day the accountants will see that getting rid of the cost of failed delivery is increases profit by over 0.001% (for that year). The little companies (suppliers) and individuals, however, will suffer greatly from the loss of goods, and they, just like the consumer, have no possibility of control over the rotten delivery companies. And, to be fair, neither do the employees of the delivery companies, who are expected to be fine, upstanding, conscientious workers on zero hour contracts while the executives are expected to be borderline crooks.

Note that Amazon manages to deliver vast amounts of packages vastly fewer problems than the 'delivery companies'. (I acknowledge they aren't problem free)

Murphybear

I bought 2 Feliway products from a big online pet store.  Instead of sending me 2 items they sent me 2 packs of 12 so 24 in all.  The cost of these would have been over £100.  When I contacted them they took ages to respond and they told me to keep them.  We had one little cat, not a menagerie  . I gave them to Cats Protection who were very grateful. 

Murphybear

MickB68 said:

It's your opnion that a terrible courier was used. The company obviously doesnt hold that opinion. You are holding onto goods you have not paid for so you are technically a thief so get in touch to find a solution for return.

The problem here is that even the courier company with the worst reputation isn’t always terrible, it seems to depend a lot on where you live. Here are plenty of posts on here about Evri, quite a lot of people don’t have problems with them.