ECP overstay parking charge

Coupon-mad

First appeal to ECP?

Log in as if to pay and see if it says cancelled.

If it's still showing "£100 due" then follow their complaints procedure and say you will report them to the BPA for not sending a reply to appeal.

Horus_lupercal

So I just checked the appeal page, and upon entering my details, it's brought up the same appeal page I did before. So I've done the same as I did before, and gotten the same message. Reply in 35 days blah blah. What's that all about? I definitely sent the original appeal about 2 months ago. I guess I'll record this along with dates for evidence

KeithP

Horus_lupercal said:

So I just checked the appeal page, and upon entering my details, it's brought up the same appeal page I did before. So I've done the same as I did before, and gotten the same message. Reply in 35 days blah blah. What's that all about? I definitely sent the original appeal about 2 months ago. I guess I'll record this along with dates for evidence

Why not follow the guidance you were offered over two weeks ago - on 2nd July?

Here it is again...

Coupon-mad said:

If it's still showing "£100 due" then follow their complaints procedure and say you will report them to the BPA for not sending a reply to appeal.

Horus_lupercal

This is the first time I've checked since my previous comment. I did the appeal again because part of me thought I may not have pressed send or something on the initial one, but upon seeing that 35 day screen I knew I definitely did. I am definitely up for going down the complaint route. Do they have a certain time that they must respond to my appeal by?

KeithP

Horus_lupercal said:

Do they have a certain time that they must respond to my appeal by?

Yes they do - specified in the BPA's Code of Practice.

Horus_lupercal

So I sent the complaint this morning, referencing letters received, appeals sent, time frames etc, and got this email reply:

'Please note that the appeal response letter was sent on 24/05/2023 via email. Please find attached.

As advised in our previous response if you do not accept the reasons for rejection you have been provided with the option to appeal to the independent appeals service (POPLA). An appeal to POPLA should have been made within 28 days from your appeal response, as you have not made an appeal to POPLA within this time frame you are no longer eligible.


The parking charge notice is currently outstanding at £100.00. Prompt payment is advised.'

I never received this email. I check my mail every day, junk and all. There is nothing attached to the email as they claim, and why would my number still work on their appeal page? Surely if I enter it on their page it should bring up my result? Does anyone have any advice on where to go from here? I don't have any POPLA number, and it's too late any way if what they claim is the case. 

Coupon-mad

You do what I advised you to do - KeithP has just quoted it again.  

Horus_lupercal

But that's what I've just done in the complaint. I quoted the relevant paragraphs from the BPA CoP.
They're claiming they did send the reply.

Edit; apologies, I missed the reporting to BPA itself. Ok.

Umkomaas

Have you checked the current status of the charge?  Access the ECP website, go to their 'Pay My PCN' page (or whatever they call it), enter (usually) your PCN details and car VRM to log in and see what the status says. As advised by @Coupon-mad and @KeithP.

B789

You SAR them right now and inform their DPO that a copy of the original email that you say was never received should be provided with all headers still intact, showing the date and precise time that it was sent. If they cannot provide that proof, then you will know that they are lying and more than likely trying to wriggle out of their requirement to pay for a POPLA code.

You also inform them that this proof or lack of it will be used as evidence should they be so stupid as to try and make a claim and that perjury is a criminal offence.