Why are people so disparaging about IHDs?

Sea_Shell

Sea_Shell said:

Just looked...and it appears to have updated now.   Well the gas definitely has, as that's an obvious difference. (I didn't have all the figures to hand)

So, if anyone's with Eon and their IHD rates aren't right, drop them a quick email.

I spoke too soon!!!!  

Having checked them more closely, yes, the rates have updated, but ONLY to the standard OFGEM cap rates (I think) and not the discounted EPG rates.

We SHOULD be on, as per our Eon account:

Elec: 32.4p
s/c: 29.11p
Gas: 10.18p
s/c: 50.31p


BUT

The IHD is now showing...

Elec: 35.05p
s/c: 34.33p
Gas: 10.84p
s/c: 56.7p


Am I right in thinking these ARE the un-discounted DD rates (East Midlands)?

[Deleted User]

Sea_Shell said:

Sea_Shell said:

Just looked...and it appears to have updated now.   Well the gas definitely has, as that's an obvious difference. (I didn't have all the figures to hand)

So, if anyone's with Eon and their IHD rates aren't right, drop them a quick email.

I spoke too soon!!!!  

Having checked them more closely, yes, the rates have updated, but ONLY to the standard OFGEM cap rates (I think) and not the discounted EPG rates.

We SHOULD be on, as per our Eon account:

Elec: 32.4p
s/c: 29.11p
Gas: 10.18p
s/c: 50.31p


BUT

The IHD is now showing...

Elec: 35.05p
s/c: 34.33p
Gas: 10.84p
s/c: 56.7p


Am I right in thinking these ARE the un-discounted DD rates (East Midlands)?

Suppliers will normally set the meter tariff rates without  any discount as the EPG doesn’t change the tariff: it just changes what the supplier can charge. The EPG may be applied separately on any bills.

Swipe

[Deleted User] said:

Sea_Shell said:

Sea_Shell said:

Just looked...and it appears to have updated now.   Well the gas definitely has, as that's an obvious difference. (I didn't have all the figures to hand)

So, if anyone's with Eon and their IHD rates aren't right, drop them a quick email.

I spoke too soon!!!!  

Having checked them more closely, yes, the rates have updated, but ONLY to the standard OFGEM cap rates (I think) and not the discounted EPG rates.

We SHOULD be on, as per our Eon account:

Elec: 32.4p
s/c: 29.11p
Gas: 10.18p
s/c: 50.31p


BUT

The IHD is now showing...

Elec: 35.05p
s/c: 34.33p
Gas: 10.84p
s/c: 56.7p


Am I right in thinking these ARE the un-discounted DD rates (East Midlands)?

Suppliers will normally set the meter tariff rates without  any discount as the EPG doesn’t change the tariff: it just changes what the supplier can charge. The EPG may be applied separately on any bills.

My EDF meter updated this week to the discounted tariff rates when my fix ended. What's the point of the IHD if the prices on there are not correct?

[Deleted User]

Swipe said:

[Deleted User] said:

Sea_Shell said:

Sea_Shell said:

Just looked...and it appears to have updated now.   Well the gas definitely has, as that's an obvious difference. (I didn't have all the figures to hand)

So, if anyone's with Eon and their IHD rates aren't right, drop them a quick email.

I spoke too soon!!!!  

Having checked them more closely, yes, the rates have updated, but ONLY to the standard OFGEM cap rates (I think) and not the discounted EPG rates.

We SHOULD be on, as per our Eon account:

Elec: 32.4p
s/c: 29.11p
Gas: 10.18p
s/c: 50.31p


BUT

The IHD is now showing...

Elec: 35.05p
s/c: 34.33p
Gas: 10.84p
s/c: 56.7p


Am I right in thinking these ARE the un-discounted DD rates (East Midlands)?

Suppliers will normally set the meter tariff rates without  any discount as the EPG doesn’t change the tariff: it just changes what the supplier can charge. The EPG may be applied separately on any bills.

My EDF meter updated this week to the discounted tariff rates when my fix ended. What's the point of the IHD if the prices on there are not correct?

We are back to where this thread started. The Government could remove the EPG tomorrow. Some suppliers raise a bill based on the non-discounted tariff and apply the EPG as a billing discount. Others chose to bill at the EPG discounted rate. Suppliers pay the DCC each time that it sends instructions to each meter so it may suit them just to apply the actual tariff which wouldn’t change if the EPG is removed.

RG2015

Dolor said:

Swipe said:

Dolor said:

Sea_Shell said:

Sea_Shell said:

Just looked...and it appears to have updated now.   Well the gas definitely has, as that's an obvious difference. (I didn't have all the figures to hand)

So, if anyone's with Eon and their IHD rates aren't right, drop them a quick email.

I spoke too soon!!!!  

Having checked them more closely, yes, the rates have updated, but ONLY to the standard OFGEM cap rates (I think) and not the discounted EPG rates.

We SHOULD be on, as per our Eon account:

Elec: 32.4p
s/c: 29.11p
Gas: 10.18p
s/c: 50.31p


BUT

The IHD is now showing...

Elec: 35.05p
s/c: 34.33p
Gas: 10.84p
s/c: 56.7p


Am I right in thinking these ARE the un-discounted DD rates (East Midlands)?

Suppliers will normally set the meter tariff rates without  any discount as the EPG doesn’t change the tariff: it just changes what the supplier can charge. The EPG may be applied separately on any bills.

My EDF meter updated this week to the discounted tariff rates when my fix ended. What's the point of the IHD if the prices on there are not correct?

We are back to where this thread started. The Government could remove the EPG tomorrow. Some suppliers raise a bill based on the non-discounted tariff and apply the EPG as a billing discount. Others chose to bill at the EPG discounted rate. Suppliers pay the DCC each time that it sends instructions to each meter so it may suit them just to apply the actual tariff which wouldn’t change if the EPG is removed.

This doesn’t explain E.ON Next though.

Sea_Shell and I are both with E.ON Next, but my IHD has the EPG rate and their’s had the non discounted rate.

Furthermore, my bill is at the full rate with the discount deducted at the end,

[Deleted User]

RG2015 said:

Dolor said:

Swipe said:

Dolor said:

Sea_Shell said:

Sea_Shell said:

Just looked...and it appears to have updated now.   Well the gas definitely has, as that's an obvious difference. (I didn't have all the figures to hand)

So, if anyone's with Eon and their IHD rates aren't right, drop them a quick email.

I spoke too soon!!!!  

Having checked them more closely, yes, the rates have updated, but ONLY to the standard OFGEM cap rates (I think) and not the discounted EPG rates.

We SHOULD be on, as per our Eon account:

Elec: 32.4p
s/c: 29.11p
Gas: 10.18p
s/c: 50.31p


BUT

The IHD is now showing...

Elec: 35.05p
s/c: 34.33p
Gas: 10.84p
s/c: 56.7p


Am I right in thinking these ARE the un-discounted DD rates (East Midlands)?

Suppliers will normally set the meter tariff rates without  any discount as the EPG doesn’t change the tariff: it just changes what the supplier can charge. The EPG may be applied separately on any bills.

My EDF meter updated this week to the discounted tariff rates when my fix ended. What's the point of the IHD if the prices on there are not correct?

We are back to where this thread started. The Government could remove the EPG tomorrow. Some suppliers raise a bill based on the non-discounted tariff and apply the EPG as a billing discount. Others chose to bill at the EPG discounted rate. Suppliers pay the DCC each time that it sends instructions to each meter so it may suit them just to apply the actual tariff which wouldn’t change if the EPG is removed.

This doesn’t explain E.ON Next though.

Sea_Shell and I are both with E.ON Next, but my IHD has the EPG rate and their’s had the non discounted rate.

Furthermore, my bill is at the full rate with the discount deducted at the end,

As you know, E.oN Next uses Octopus' Kraken billing system. For tariffs such as Agile (30 minute changing) and Tracker (daily changing), Octopus just sets the capped unit price in each of the meters (set by Octopus not Ofgem) or an equivalent/average unit price and tells its customers to ignore the IHD when looking for accurate cost information. Cost information can be obtained from the actual account using an API link which supports the argument that IHDs, as we know them, are redundant.

Perhaps it is time that other suppliers gave customers API access to their accounts. APIs can be used by third-party Apps to show daily usage and costs. 

dealyboy

Just to note ... I have been able to see my E7 payment tariff rates inclusive of VAT on my IHD (SMETS 2) for both E.ON Next (< 28/03/23) and EDF (>= 28/03/23).

Eastern region, all electric.

Sea_Shell

RG2015 said:

Dolor said:

Swipe said:

Dolor said:

Sea_Shell said:

Sea_Shell said:

Just looked...and it appears to have updated now.   Well the gas definitely has, as that's an obvious difference. (I didn't have all the figures to hand)

So, if anyone's with Eon and their IHD rates aren't right, drop them a quick email.

I spoke too soon!!!!  

Having checked them more closely, yes, the rates have updated, but ONLY to the standard OFGEM cap rates (I think) and not the discounted EPG rates.

We SHOULD be on, as per our Eon account:

Elec: 32.4p
s/c: 29.11p
Gas: 10.18p
s/c: 50.31p


BUT

The IHD is now showing...

Elec: 35.05p
s/c: 34.33p
Gas: 10.84p
s/c: 56.7p


Am I right in thinking these ARE the un-discounted DD rates (East Midlands)?

Suppliers will normally set the meter tariff rates without  any discount as the EPG doesn’t change the tariff: it just changes what the supplier can charge. The EPG may be applied separately on any bills.

My EDF meter updated this week to the discounted tariff rates when my fix ended. What's the point of the IHD if the prices on there are not correct?

We are back to where this thread started. The Government could remove the EPG tomorrow. Some suppliers raise a bill based on the non-discounted tariff and apply the EPG as a billing discount. Others chose to bill at the EPG discounted rate. Suppliers pay the DCC each time that it sends instructions to each meter so it may suit them just to apply the actual tariff which wouldn’t change if the EPG is removed.

This doesn’t explain E.ON Next though.

Sea_Shell and I are both with E.ON Next, but my IHD has the EPG rate and their’s had the non discounted rate.

Furthermore, my bill is at the full rate with the discount deducted at the end,

I'm due a bill any day, so will be interesting to see how the costs / discounts are shown.

RG2015

[Deleted User] said:

RG2015 said:

Dolor said:

Swipe said:

Dolor said:

Sea_Shell said:

Sea_Shell said:

Just looked...and it appears to have updated now.   Well the gas definitely has, as that's an obvious difference. (I didn't have all the figures to hand)

So, if anyone's with Eon and their IHD rates aren't right, drop them a quick email.

I spoke too soon!!!!  

Having checked them more closely, yes, the rates have updated, but ONLY to the standard OFGEM cap rates (I think) and not the discounted EPG rates.

We SHOULD be on, as per our Eon account:

Elec: 32.4p
s/c: 29.11p
Gas: 10.18p
s/c: 50.31p


BUT

The IHD is now showing...

Elec: 35.05p
s/c: 34.33p
Gas: 10.84p
s/c: 56.7p


Am I right in thinking these ARE the un-discounted DD rates (East Midlands)?

Suppliers will normally set the meter tariff rates without  any discount as the EPG doesn’t change the tariff: it just changes what the supplier can charge. The EPG may be applied separately on any bills.

My EDF meter updated this week to the discounted tariff rates when my fix ended. What's the point of the IHD if the prices on there are not correct?

We are back to where this thread started. The Government could remove the EPG tomorrow. Some suppliers raise a bill based on the non-discounted tariff and apply the EPG as a billing discount. Others chose to bill at the EPG discounted rate. Suppliers pay the DCC each time that it sends instructions to each meter so it may suit them just to apply the actual tariff which wouldn’t change if the EPG is removed.

This doesn’t explain E.ON Next though.

Sea_Shell and I are both with E.ON Next, but my IHD has the EPG rate and their’s had the non discounted rate.

Furthermore, my bill is at the full rate with the discount deducted at the end,

As you know, E.oN Next uses Octopus' Kraken billing system. For tariffs such as Agile (30 minute changing) and Tracker (daily changing), Octopus just sets the capped unit price in each of the meters (set by Octopus not Ofgem) or an equivalent/average unit price and tells its customers to ignore the IHD when looking for accurate cost information. Cost information can be obtained from the actual account using an API link which supports the argument that IHDs, as we know them, are redundant.

Perhaps it is time that other suppliers gave customers API access to their accounts. APIs can be used by third-party Apps to show daily usage and costs. 

I haven’t actually heard of the Octopus Kracken. It conjures up visions of Captain Jack or Sheldon Cooper….  “Release type Kracken!” I also just had to look up API.

But I am really not concerned with the communication mechanics, If I don’t get acceptable service I will hound the supplier until I do. An IHD needs to be accurate and I have no interest in why it may not be accurate.

That said, I am very pleased with the extra level of information I get from Bright, which in my opinion is way better than Hugo or Loop.

[Deleted User]

RG2015 said:

Dolor said:

RG2015 said:

Dolor said:

Swipe said:

Dolor said:

Sea_Shell said:

Sea_Shell said:

Just looked...and it appears to have updated now.   Well the gas definitely has, as that's an obvious difference. (I didn't have all the figures to hand)

So, if anyone's with Eon and their IHD rates aren't right, drop them a quick email.

I spoke too soon!!!!  

Having checked them more closely, yes, the rates have updated, but ONLY to the standard OFGEM cap rates (I think) and not the discounted EPG rates.

We SHOULD be on, as per our Eon account:

Elec: 32.4p
s/c: 29.11p
Gas: 10.18p
s/c: 50.31p


BUT

The IHD is now showing...

Elec: 35.05p
s/c: 34.33p
Gas: 10.84p
s/c: 56.7p


Am I right in thinking these ARE the un-discounted DD rates (East Midlands)?

Suppliers will normally set the meter tariff rates without  any discount as the EPG doesn’t change the tariff: it just changes what the supplier can charge. The EPG may be applied separately on any bills.

My EDF meter updated this week to the discounted tariff rates when my fix ended. What's the point of the IHD if the prices on there are not correct?

We are back to where this thread started. The Government could remove the EPG tomorrow. Some suppliers raise a bill based on the non-discounted tariff and apply the EPG as a billing discount. Others chose to bill at the EPG discounted rate. Suppliers pay the DCC each time that it sends instructions to each meter so it may suit them just to apply the actual tariff which wouldn’t change if the EPG is removed.

This doesn’t explain E.ON Next though.

Sea_Shell and I are both with E.ON Next, but my IHD has the EPG rate and their’s had the non discounted rate.

Furthermore, my bill is at the full rate with the discount deducted at the end,

As you know, E.oN Next uses Octopus' Kraken billing system. For tariffs such as Agile (30 minute changing) and Tracker (daily changing), Octopus just sets the capped unit price in each of the meters (set by Octopus not Ofgem) or an equivalent/average unit price and tells its customers to ignore the IHD when looking for accurate cost information. Cost information can be obtained from the actual account using an API link which supports the argument that IHDs, as we know them, are redundant.

Perhaps it is time that other suppliers gave customers API access to their accounts. APIs can be used by third-party Apps to show daily usage and costs. 

I haven’t actually heard of the Octopus Kracken. It conjures up visions of Captain Jack or Sheldon Cooper….  “Release type Kracken!” I also just had to look up API.

But I am really not concerned with the communication mechanics, If I don’t get acceptable service I will hound the supplier until I do. An IHD needs to be accurate and I have no interest in why it may not be accurate.

That said, I am very pleased with the extra level of information I get from Bright, which in my opinion is way better than Hugo or Loop.

Allow me to aid your understanding:

https://octopusenergy.group/kraken-technologies

The Kraken billing platform is now used by 3 suppliers in the UK: Octopus; Good Energy and E.oN Next. EDF will start transferring its customers to Kraken from the summer onwards. Octopus energy companies around the World are also using the platform. Kraken generates more income for Octopus than selling energy.

APIs give real-time access to various systems; eg, energy customer accounts. CAD devices like the Octopus Mini also give near real-time updates to Apps. Bright is a great app but much improved when used with a Hildebrand IHD/CAD. This is the level of detail available from an API account link: