Rights of consumer

powerful_Rogue

Dewdrops1420 said:

born_again said:

Dewdrops1420 said:

Here people are making this a big discussion , hence I started a new thread before going to the court and someone has merged both posts.

just to clarify : we have water puddles after the gardener put out new patio for us . This is our issue. Puddles are caused after rainfall or simple wash of the patio.. in short any water near the patio will take days to clear off even with bright sunshine..it’s not draining away.The puddles have reached the fence as well which will destroy the fence in long run and we would have to reinstate that which will again involve money from our Pocket.
we didn’t have any such issues with our old patio laid down by the builder. 

please don’t deviate by making your own assumptions and trying to make me look like a person planning to get refund from a poor gardener ..I don’t need any money from anyone unnecessarily and do not want to spend more on another’s persons fault. 

I would have posted a video here with detailed view of the patio but format not allowed.

Plus we have slab different colour issue as well. 

Hope this is clear and let’s stop it..there is no use going back and forth.

Thank you @ born again. I guess only u understood me here. Yes I will get expert witness report and sue the gardener. 

Both threads were merged, as in reality it is the same issue & gives people a full understanding of the issue.

Fence will not rot due to standing water as there is concrete or bricks @ the bottom.

Lifting & relaying slabs should not cost £2.5K. Unless they are going to dig out, lay hardcore & sand 1st. Which should be there anyway.

We need colour matching slabs hence this cost.Already we can see green colour Mould ( what u call , I don’t know the English word for that ) over the fence 

Green mould on the fence won't be caused by the water on the slabs. Your fence panels are sitting on concrete, so not in direct contact with the water on the ground.

the_lunatic_is_in_my_head

Dewdrops1420 said:

We need colour matching slabs hence this cost.Already we can see green colour Mould ( what u call , I don’t know the English word for that ) over the fence 

I would expect the patio to fall from the house to a lawn meaning the majority of water should flow in the opposite direction of the house rather than to the sides. 

However there was a photo showing a side section but no clarification (that I recall) of whether that was part of the job or already there and it's hard to see exactly what's at the sides of the patio, hence the request for a full photo showing the entire layout marked with what the job covered, if you can lay a level on the patio and indicate which way the fall lies even better

The green stuff is probably algae, if it is white distilled vinegar mixed with water is recommended as a natural way to kill it. 

Dewdrops1420

the_lunatic_is_in_my_head said:

Dewdrops1420 said:

We need colour matching slabs hence this cost.Already we can see green colour Mould ( what u call , I don’t know the English word for that ) over the fence 

I would expect the patio to fall from the house to a lawn meaning the majority of water should flow in the opposite direction of the house rather than to the sides. 

However there was a photo showing a side section but no clarification (that I recall) of whether that was part of the job or already there and it's hard to see exactly what's at the sides of the patio, hence the request for a full photo showing the entire layout marked with what the job covered, if you can lay a level on the patio and indicate which way the fall lies even better

The green stuff is probably algae, if it is white distilled vinegar mixed with water is recommended as a natural way to kill it. 

No fall or slope so water is deposited on the slabs with no where to go.
I didn’t pay £4080 to deal now with algae which I never had to since I first moved in which is June 2021. This is a new build house as well.

[Deleted User]

screech_78 said:

Most frustrating thread ever. 

The OP is still going on about a refund when they’re not entitled to that. And I agree with other posters, this water is coming from somewhere and that somewhere is leaking. 

I agree and looking at the photos above, I'm more certain than ever that there's a leak.
Raised flower bed timber looks dry, soil in the bed looks reasonably dry, yet there's water pooling.
There's something going on and its not due to the fall of the patio, in my opinion..

OP have you swept this water away? With the current weather the patio should be dry within a couple of hours. Does it dry out or remain wet?

Dewdrops1420

[Deleted User] said:

screech_78 said:

Most frustrating thread ever. 

The OP is still going on about a refund when they’re not entitled to that. And I agree with other posters, this water is coming from somewhere and that somewhere is leaking. 

I agree and looking at the photos above, I'm more certain than ever that there's a leak.
Raised flower bed timber looks dry, soil in the bed looks reasonably dry, yet there's water pooling.
There's something going on and its not due to the fall of the patio, in my opinion..

OP have you swept this water away? With the current weather the patio should be dry within a couple of hours. Does it dry out or remain wet?

No leak anywhere..This is days after a rainfall. It remains wet for days until we sweep it away. Misalignment of slabs and no slope resulting in water pooling.

sheramber

Did you get any other estimates for the job. Prices can vary a lot.

I had two estimates for laying a patio in my garden. One was £10,000 and the other was £1500.

I am currently arranging for other work to be done.

I have 4 estimates for the same job-   cheapest is £3900 and the dearest is £10,000.


You don't need to convince people on here. You need to convince the judge when you go to court.

You said CAB had advised you what to do  but you have not done it yet.

Instead you persist on posting on here.

Go ahead with your court action and take delight in coming back to tell us when you win your case.

Dewdrops1420

sheramber said:

Did you get any other estimates for the job. Prices can vary a lot.

I had two estimates for laying a patio in my garden. One was £10,000 and the other was £1500.

I am currently arranging for other work to be done.

I have 4 estimates for the same job-   cheapest is £3900 and the dearest is £10,000.


You don't need to convince people on here. You need to convince the judge when you go to court.

You said CAB had advised you what to do  but you have not done it yet.

Instead you persist on posting on here.

Go ahead with your court action and take delight in coming back to tell us when you win your case.

Thank you!! Whenever I’m trying to close this thread people won’t allow me by trying hard to find fault in me and calling out on me when we are suffering with this water pooling for months. 

I’m not going to respond further, will post once I get an outcome. Currently in touch with expert witnesses.
But the landscaper and his council home is still worrying me .. even if court ask them to fix or refund..I don’t think they will come to fix as they didn’t have the courtesy to visit this area atleast once and refund , if they are poor I don’t know. Will research a bit else I know what to do.

anyways B4N 

Aylesbury_Duck

[Deleted User] said:

screech_78 said:

Most frustrating thread ever. 

The OP is still going on about a refund when they’re not entitled to that. And I agree with other posters, this water is coming from somewhere and that somewhere is leaking. 

I agree and looking at the photos above, I'm more certain than ever that there's a leak.
Raised flower bed timber looks dry, soil in the bed looks reasonably dry, yet there's water pooling.
There's something going on and its not due to the fall of the patio, in my opinion..

OP have you swept this water away? With the current weather the patio should be dry within a couple of hours. Does it dry out or remain wet?

In the original photos, right next to these wet slabs is a downpipe and an outside tap and hose.

OP lives in Berkshire, where there hasn't been any rain for weeks, yet there's standing water on slabs next to a visibly dry fence and raised bed.  OP says this photo was taken days after rainfall.  It doesn't seem plausible that that volume of water would be present for days when everything around it is obviously dry, unless it was so deep it genuinely takes days to drain away or there's a source of water other than rainfall.

born_again

Dewdrops1420 said:

the_lunatic_is_in_my_head said:

Dewdrops1420 said:

We need colour matching slabs hence this cost.Already we can see green colour Mould ( what u call , I don’t know the English word for that ) over the fence 

I would expect the patio to fall from the house to a lawn meaning the majority of water should flow in the opposite direction of the house rather than to the sides. 

However there was a photo showing a side section but no clarification (that I recall) of whether that was part of the job or already there and it's hard to see exactly what's at the sides of the patio, hence the request for a full photo showing the entire layout marked with what the job covered, if you can lay a level on the patio and indicate which way the fall lies even better

The green stuff is probably algae, if it is white distilled vinegar mixed with water is recommended as a natural way to kill it. 

No fall or slope so water is deposited on the slabs with no where to go.
I didn’t pay £4080 to deal now with algae which I never had to since I first moved in which is June 2021. This is a new build house as well.

I'm sorry, but as I said many pages ago. It's clear that the water can not drain away at the fence. Simply clear the area between slabs & fence, that will allow water to soak away. Put some small pebbles in the gap.

It's been a very wet winter, Algae, loves these conditions & builds up over time. That has nothing to do with the patio issue. it's nature doing what it does. Especially when there are grass cuttings on the bottom wood.
Could also do with the fence treating, that will help a lot to keep algae down.

Dewdrops1420

Hi, Just to let you all know that we finally won the case against the landscaper and on the last day of the payment deadline they paid us the cost ordered by the judge including the court fees after trying hard to get that money waived off.The cowboys dad-son duo landscapers headed by the mother tried all tricks since we filed the case in sep 2023 including not attending the mediation, not co operating for single joint expert report ordered by the judge during prelim trial.
The judge shut down the mother asking her not to open her mouth during the trials as she was not officially connected to the registered company. The judge gave them a hard time for not responding us at any point and fixing the issue and wasting the court time. All the points raised by us were proved in the court with our pictures- puddling patio, colour mismatch, misaligned slabs and weed growth.They never submitted any proofs until the final trial when they stalked and took my picture near the patio laid down by the builder to prove that I’m clearing off those weeds but not on the side done by the cowboys.The only pictures they sent of their work was in black and white as we complained of them submitting our patio pictures from another landscaper’s fb page ( tried hard to frame another landscaper) and proved the colour mismatch.Their picture clearly had the puddle and colour mismatch even if it was black and white.The judge gave them good piece of mind as well.Finally father cowboy admitted puddling hoping to reduce the punishment before the final judgement.
Thanks to all who supported me here and asked me to go ahead with the case rather than discouraging me.