Rights of consumer

theonlywayisup

Manxman_in_exile said:

Dewdrops1420 said:

tightauldgit said:

Dewdrops1420 said:

tightauldgit said:

I’m not thinking abt court 

Then what exactly are you thinking of? Court is the process by which such disputes are resolved if the contractor isn't willing to accept your complaint and rectify it. 

At the moment asked for amicable settlement. Last option is court as we also know it’s not easy though had a better thought as this is UK, a developed country but understood from the posts that courts all over the world are for namesake .But we will make sure that the first guys are not walking completely free after putting us in this position.

They definitely will be walking completely free after this. Whether they are couple of grand shorter in their wallet is another story. 

This is how my patio looks after continuous sunlight for two days.Does this not prove that we require an immediate fix and the trader is at fault? 

 The water's too wet 

That made me chuckle.  British Rail used to say it was the wrong type of leaves on the line.   But water that is too wet, that's genius!





P.S.  I know exactly what you mean. 

Manxman_in_exile

theonlywayisup said:

Manxman_in_exile said:

Dewdrops1420 said:

tightauldgit said:

Dewdrops1420 said:

tightauldgit said:

I’m not thinking abt court 

Then what exactly are you thinking of? Court is the process by which such disputes are resolved if the contractor isn't willing to accept your complaint and rectify it. 

At the moment asked for amicable settlement. Last option is court as we also know it’s not easy though had a better thought as this is UK, a developed country but understood from the posts that courts all over the world are for namesake .But we will make sure that the first guys are not walking completely free after putting us in this position.

They definitely will be walking completely free after this. Whether they are couple of grand shorter in their wallet is another story. 

This is how my patio looks after continuous sunlight for two days.Does this not prove that we require an immediate fix and the trader is at fault? 

 The water's too wet 

That made me chuckle.  British Rail used to say it was the wrong type of leaves on the line.   But water that is too wet, that's genius!





P.S.  I know exactly what you mean. 

  

What I really meant to say was that if that was left over rain from two days ago, you'd expect the wet parts to be drier (     ) and there to be less of a clear demarcation between the wet bits and dry bits.  ie you'd expect "dampish" or partly dry areas at the margin.

Honest - that's what I meant...  

Aylesbury_Duck

I suspect that's because there is either a leak somewhere, or OP is deliberately watering the patio to try and convince us (and perhaps the trader) that there's a problem, when the reality is perhaps just that the slabs don't match perfectly and they're on shaky ground(!) with that complaint.

The hosepipe is a bit of a "smoking gun".

MikeJXE

Something doesn't add up here 

If you look at the slabs they are not smooth but have raised parts, the raised parts are as wet as the indentations which shouldn't be the case, they shouldn't be of the same wetness lol 

Unless someone has given them a good soaking with the hose

The gravel board on the right is wet as if it has been deep in water yet the left is not. 

Could this be a windup ? 

powerful_Rogue

I was thinking the same as the two posts above, but didn't want to come out and say it. I agree that it looks like the patio has been watered. No way this is left over rain water from 2 days ago.

Aylesbury_Duck

I don't think it's a wind-up, I think that OP is disappointed with the colour matching (which has been done lazily, the landscaper could easily have dispersed the new slabs) and that there might be a problem with levels and water pooling, but they're struggling to articulate and compile a strong case, so out comes the hose.

To be honest, it's all moot anyway.  OP apparently has two "gardeners" who've each provided a full diagnosis and quote for remediation works, so they should just get that letter in and be ready for court action, as advised many, many pages ago.

born_again

MikeJXE said:

Something doesn't add up here 

If you look at the slabs they are not smooth but have raised parts, the raised parts are as wet as the indentations which shouldn't be the case, they shouldn't be of the same wetness lol 

Unless someone has given them a good soaking with the hose

The gravel board on the right is wet as if it has been deep in water yet the left is not. 

Could this be a windup ? 

Top middle 2 are, but as it runs away from fence it starts to stay in the lower portions. Is land higher on other side of fence & the water running under the gravel board, as flags are lower that base of board?

Really looks like the fall from each side at that end is to the middle.

Needs ripping up & re-laying.

Aylesbury_Duck

born_again said:

MikeJXE said:

Something doesn't add up here 

If you look at the slabs they are not smooth but have raised parts, the raised parts are as wet as the indentations which shouldn't be the case, they shouldn't be of the same wetness lol 

Unless someone has given them a good soaking with the hose

The gravel board on the right is wet as if it has been deep in water yet the left is not. 

Could this be a windup ? 

Top middle 2 are, but as it runs away from fence it starts to stay in the lower portions. Is land higher on other side of fence & the water running under the gravel board, as flags are lower that base of board?

Really looks like the fall from each side at that end is to the middle.

Needs ripping up & re-laying.

The trouble is, in some parts of the country where there's heavy clay soil, there's significant movement during the year.  In my part of the world, patios, decking and even conservatories and bay windows moved around significantly in the long, hot, dry spells last year, and they've moved again with the wet winter.  It would be a hopeless task to try and keep a patio perfectly level, no matter how well laid it was.

_Sam_

Dewdrops1420 said:

Also the colour of the new slabs are not matching the rest of the patio.

Sorry didn't read the whole thread so maybe someone had already mentioned this. We had the same patio slabs ordered from Wickes few years ago, and in one delivery they supplied slabs of different colour - some were more yellowish, others more greyish.

When I asked them to replace the differing slabs they tried but unsuccessfully, the replacement delivery was still different colour. So I put it down to the fact that these were among the cheapest slabs they had for sale, and uniformity of colour could not be guaranteed.

Once laid the slabs eventually became uniform, but not in a few days time - maybe a year or so?

sheramber

if they are from different batches then the colour is likely to vary.

The same as different batches of wallpaper- same design and colour way but  the actual colour is likely to differ slightly.