Octopus Agile

Newbie_John

https://forums.moneysavingexpert.com/discussion/comment/82158531#Comment_82158531

I would take a step back, being on SVR tarrif the only way to save money is by reducing your consumption.

Everything else, Agile, Battery, Solar - it just opens many more possibilities - by using more at different times, on different days, by selling excess, by getting various grants (from banks etc.).

Whatever you end up choosing you can save most by "maximizing" the new options.

Even by low level users of under 5kWh / day in can be financially beneficial by selling excess back to grid.

Telegraph_Sam

Ah that puts a new light on it. But only if I "desert" Flexible and change to Agile otherwise there is no peak / off-peak differential. Present avg consumption (no EV) is 2630 elec and 6826 gas. Considering the present cost of a battery (in addition to my solars) I feel that it is definitely a case of look before I take a blind leap.The sums won't add up by themselves I fear.

RavingMad

Octopus replied back to my email re moving to Flexible and then back to Agile

"However, please be aware that if you decide to move back to the Agile tariff after 30 days, the new Agile tariff will have exit fees. This means you would only be able to switch back once without incurring charges, as any further switches could involve exit fees."

Will/could - make up your mind please Octopus

JerryW

https://forums.moneysavingexpert.com/discussion/comment/82159315#Comment_82159315

Sounds like it is you that needs to make your mind up. Which tariff do you want?

Tariff surfing hurts all of us, because Octopus will quite rightly take steps to prevent it, to everyone's disadvantage.

RavingMad

I've been on Agile for 3 yrs and not once did I jump off/back on like others did.

I thought sharing the info was a nice thing to do but clearly not.

JerryW

https://forums.moneysavingexpert.com/discussion/comment/82159350#Comment_82159350

don't take it personally. I just think tariff surfing is wrong. That's all.

Spoonie_Turtle

https://forums.moneysavingexpert.com/discussion/comment/82159315#Comment_82159315

Eh? That's not mentioned anywhere on their site. The Agile-specific T&Cs are quite short, and the only thing people may not necessarily realise is this about a fixed term:

"2.2.2.2 For customers who signed up or renewed after 11 December 2023: Agile Octopus is a Variable Rate Tariff with a fixed term. This means whilst your unit rate varies daily throughout the day, your daily standing charge and the unit rate pricing formula are fixed for the duration of your tariff term."

Did the e-mail sound human-written? Either it's the AI making stuff up, or a human conflating Agile's fixed term with other actually fixed smart tariffs which do have an exit fee.

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@JerryW wrote:

Tariff surfing hurts all of us, because Octopus will quite rightly take steps to prevent it, to everyone's disadvantage.

They already have, that's why there's a 30-day period between switching smart tariffs. There wasn't originally.

RavingMad

https://forums.moneysavingexpert.com/discussion/comment/82159397#Comment_82159397

"Hi ....

Thank you for your message.

You can switch from your current Agile Octopus tariff to the Flexible Octopus tariff. However, please be aware that if you decide to move back to the Agile tariff after 30 days, the new Agile tariff will have exit fees. This means you would only be able to switch back once without incurring charges, as any further switches could involve exit fees.

If you have any other questions or need assistance with switching, please don’t hesitate to get in touch.

Best wishes,

Nazlee"

That's the entire reply so I'd say it was human but who can tell these days

Spoonie_Turtle

https://forums.moneysavingexpert.com/discussion/comment/82159410#Comment_82159410

Bizarre, there's no obvious indication of it being AI. (And thanks for sating my curiosity by pasting the whole e-mail!)

QrizB

I've had some disappointingly poor emails from Octopus CS recently. Most recently was concerning my request for a refund of credit balance at the end of the summer. The CS agent couldn't do simple maths (add two numbers then take a third number away from the total).

They are definitely not as consistent as they used to be.