Halifax Rewards " Not on Track".

AmityNeon

Rich2808 said:

masonic said:

There's an easy solution to this problem. Don't look at the tracker. I never check it, and therefore haven't had any cause to be concerned.

So you don't take a sneaky peak near the end of the month just in case?

Normally the tracker states the date of the last reference point - which is usually two days before - and debit card payments take a bit of time to clear.

The tracker is irrelevant; what matters is your transaction history and statements showing transactions posted in a particular month (i.e. not pending transactions). I made debit card deposits to Skipton on 27th Feb that cleared on 28th Feb (Halifax side) and still received the Reward payments, without worrying about whatever the tracker may or may not have tracked.

ZeroSum

I made some across the month, and it looks like it's just those over last week that haven't tracked. 
Think I made one on 13th that tracked OK(and others before then) then another a day later that hasn't yet tracked 

WillPS

anna42hmr said:

I am wondering if they have changed the criteria, or tightening up on it, as noticed on the website they have stated the following, making me wonder if they are no longer included?:

https://www.halifax.co.uk/bankaccounts/reward-extras.html

There are a few payments which don’t count for Reward Extras offers:

• When you take cash out of a cash machine, branch or Post Office counter.
• When you make a money transfer to another account

I am hoping that is not the case as was hoping a payment i have made for premium bonds will be included this month.  

That wording has always been there. What they mean is using your debit card at a branch or Post Office to initiate a money transfer. It's clumsy though because every single time you use a debit card you are agreeing to transfer money to aother account.

If any changes were made to qualifying criteria then I suspect they'd be made over the course of a year as people's Reward Extras came up for renewal, not midway through.

ZeroSum

I sent them a message on the app, and they said they were aware of the issue

masonic

Rich2808 said:

masonic said:

There's an easy solution to this problem. Don't look at the tracker. I never check it, and therefore haven't had any cause to be concerned.

So you don't take a sneaky peak near the end of the month just in case?

Normally the tracker states the date of the last reference point - which is usually two days before - and debit card payments take a bit of time to clear What of course counts as a money transfer to another account or not - is a matter of opinion!

No, I did when I first opened my accounts, but there simply isn't any need now I know my pattern of usage qualifies me for the £5 reward. As others have stated, failure to be 'on track' does not mean the reward won't be paid.

A money transfer would always involve money being pushed to the recipient. A merchant pulling funds from a debit card could not be regarded as a money transfer. One does have to be careful now though, as some savings providers who use Open Banking will ask for debit card details, and you'd need to ensure the payment was not being made via OB. Likewise with branch or Post Office banking where the debit card is used to confirm the source account for a bank transfer.

Lumiona

Where is the tracker? I can't find it online or on the app. I have a new account from the recent switch though so maybe it won't show until next month?

flaneurs_lobster

Lumiona said:

Where is the tracker? I can't find it online or on the app. I have a new account from the recent switch though so maybe it won't show until next month?

In the app, Reward Current Account details, three dots top right, Track Your Reward Extras is halfway down the list of things.

Can't screenshot because security.

As you say, may not appear until you qualify.

Lumiona

flaneurs_lobster said:

Lumiona said:

Where is the tracker? I can't find it online or on the app. I have a new account from the recent switch though so maybe it won't show until next month?

In the app, Reward Current Account details, three dots top right, Track Your Reward Extras is halfway down the list of things.

Can't screenshot because security.

As you say, may not appear until you qualify.

Thank you. Seems I haven't signed up to the rewards properly, sorted it now

dcs34

Glad I'm not the only one who was starting to get worried! I've been used to the tracker taking a couple of days to update but this is the first time I've had it say "Updated on XX" and yet transactions (debit card + minimum spend) from before this date aren't showing on the tracker.

I did my card payments on the 12th and the minimum spend on the 18th so suggests the issue may affect some accounts since last weekend. Guess will see what happens 12th April!.

jadex

AmityNeon said:

Rich2808 said:

masonic said:

There's an easy solution to this problem. Don't look at the tracker. I never check it, and therefore haven't had any cause to be concerned.

So you don't take a sneaky peak near the end of the month just in case?

Normally the tracker states the date of the last reference point - which is usually two days before - and debit card payments take a bit of time to clear.

The tracker is irrelevant; what matters is your transaction history and statements showing transactions posted in a particular month (i.e. not pending transactions). I made debit card deposits to Skipton on 27th Feb that cleared on 28th Feb (Halifax side) and still received the Reward payments, without worrying about whatever the tracker may or may not have tracked.

all transactions made in the particular month do count (posted and pending);
tried and tested personally: for instance spent on 30/12/22 and due to Bank Holiday weekend it was posted on 4/1/23 -> still got my fiver