PCM Claim Form time to write a defence

Johnson2015

KeithP said:

Johnson2015 said:

KeithP said:

B789 said:

All the guidance for emailing the court any documents in this pdf:  https://www.dropbox.com/s/d51els6uzposgu7/Courts_email_guidance.pdf?dl=0

@B789, while I think I understand your reason for hosting a copy of a Government document on your Dropbox, I do has reservations about the suitability of that.

The big issue that I see is... how are you going to keep the stuff you host up to date?

For example, take the document mentioned in your above post. It has a published date of Monday 6th April 2020, which coincidentally makes it exactly three years old today.
It will be due for review very soon.
As soon as a revised version is published, your dropbox image becomes outdated. Do you have any way of being notified of updates to the documents that you host copies of?

Also links to your dropbox images are going to be scattered across this forum. People are going to rely on the information they find in totally unrelated, and probably forgotten, threads.

Whilst I applaud your attempt to make important information more easily accessible, I do feel there must be a better way. Unfortunately, I don't know what that 'better way' might be.

I have also noticed that you have hosted other stuff written by posters on this forum. For example, the checklist you have 'lifted' from the opening post of the template defence thread. Again I understand your reason, but I also have the same reservation - your dropbox snapshot will become out of date and people won't be referring to the latest information.

I make this post purely to point out my concerns. Please take it as constructive.  

So how long after submission should I await for email correspondence to say it's been received?? 

You should get an automatic email receipt within a matter of minutes.

A few days later you should see an entry on your MCOL Claim History something like...
Your defence was received on dd/mm/yyyy

I've been waiting 15 minutes, nothing. If I don't get a response in an hour, is there another way I can respond?

I'll check the MCOL in a few days time. Seems odd that I've not had the automated email response. 

I wonder if I should use another email address? 

KeithP

We have had reports of 'the process' not working with gmail.
Can you re-send it via another email service?

Johnson2015

KeithP said:

We have had reports of 'the process' not working with gmail.
Can you re-send it via another email service?

Not using Gmail, using hotmail. That was going to be my alternative email address. Might have to use another person's email if that is the case. 

B789

KeithP said:

B789 said:

All the guidance for emailing the court any documents in this pdf:  https://www.dropbox.com/s/d51els6uzposgu7/Courts_email_guidance.pdf?dl=0

@B789, while I think I understand your reason for hosting a copy of a Government document on your Dropbox, I do has reservations about the suitability of that.

The big issue that I see is... how are you going to keep the stuff you host up to date?

For example, take the document mentioned in your above post. It has a published date of Monday 6th April 2020, which coincidentally makes it exactly three years old today.
It will be due for review very soon.
As soon as a revised version is published, your dropbox image becomes outdated. Do you have any way of being notified of updates to the documents that you host copies of?

Also links to your dropbox images are going to be scattered across this forum. People are going to rely on the information they find in totally unrelated, and probably forgotten, threads.

Whilst I applaud your attempt to make important information more easily accessible, I do feel there must be a better way. Unfortunately, I don't know what that 'better way' might be.

I have also noticed that you have hosted other stuff written by posters on this forum. For example, the checklist you have 'lifted' from the opening post of the template defence thread. Again I understand your reason, but I also have the same reservation - your dropbox snapshot will become out of date and people won't be referring to the latest information.

I make this post purely to point out my concerns. Please take it as constructive.  

I do appreciate the constructive criticism. My intention was to try and make finding often-used documents and other useful information easier to find as we all know how poor the search function is on this forum.  The same problem though already exists in that many of the links already in place within existing threads are also out of date or likely to be at some point.

The other option that I am working on, is just a simple webpage that links directly to the actual web location for those documents. The issue, again, with that is that much of the information such as the checklists are simply posts within threads, often with hundreds of posts which make the searching and/or finding of those lists difficult to nigh on impossible for some readers.

Personally, I try to make sure that if those lists are updated, then the document can be revised. I understand the concern that it then becomes reliant on myself to make sure that the pdf versions are up to date. How that is overcome, I am not sure either.

For now, the links to the case studies are not a problem but any changes to the checklists or any other documents, for now, will need to be notified to me in order that I can reflect those changes. Maybe an accessible Dropbox or web repository for use by those of us who are interested in making the accessibility of these often-used documents so that they can be edited by us as and when any changes are known?

Happy to start a start a separate thread to discuss this.

Johnson2015

KeithP said:

We have had reports of 'the process' not working with gmail.
Can you re-send it via another email service?

Do you think it could be the fact that my document is a word document and not a PDF as suggested in the TD sticky thread? 🤔

Coupon-mad

Johnson2015 said:

KeithP said:

We have had reports of 'the process' not working with gmail.
Can you re-send it via another email service?

Not using Gmail, using hotmail. That was going to be my alternative email address. Might have to use another person's email if that is the case. 

Definitely resubmit until you get an auto-reply.  At the moment it is NOT RECEIVED AT ALL.

Johnson2015

Coupon-mad said:

Johnson2015 said:

KeithP said:

We have had reports of 'the process' not working with gmail.
Can you re-send it via another email service?

Not using Gmail, using hotmail. That was going to be my alternative email address. Might have to use another person's email if that is the case. 

Definitely resubmit until you get an auto-reply.  At the moment it is NOT RECEIVED AT ALL.

Got a response straight away using Gmail. Thank you. Phew!!! Now to get my evidence in order. 

Le_Kirk

Coupon-mad said:

You still have this:

"and has always parked both her vehicles"

See my post here: -
https://forums.moneysavingexpert.com/discussion/comment/79971692/#Comment_79971692

Johnson2015

Le_Kirk said:

Coupon-mad said:

You still have this:

"and has always parked both her vehicles"

See my post here: -
https://forums.moneysavingexpert.com/discussion/comment/79971692/#Comment_79971692

Yes amendment made. And defence sent. Thanks again. 

Johnson2015

Help needed please

Good morning

Thank you for your response. 

The parties you have listed on your document do not match the court records.

I have also removed the Acknowledgment of Service filed via the online portal on 21 March 2023 as this has been completed by someone who is not named as a party on the claim.

Please check your papers and re-send to ccbcaq@justice.gov.uk

If you need further information, please contact our Helpdesk on 0300 123 1056 between 9.00 – 3.15 Monday– Friday.

Kind regards,

Lynn Spooner Good morning

Thank you for your response. 

The parties you have listed on your document do not match the court records.

I have also removed the Acknowledgment of Service filed via the online portal on 21 March 2023 as this has been completed by someone who is not named as a party on the claim.

Please check your papers and re-send to ccbcaq@justice.gov.uk

If you need further information, please contact our Helpdesk on 0300 123 1056 between 9.00 – 3.15 Monday– Friday.

Kind regards,

Lynn Spooner