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No payment from OVO

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24

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  • RG2015
    RG2015 Posts: 6,054 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper Photogenic
    I do have an electricity co. OVO. They say I wasn't on the list to provide me with £200. I heat by oil so I definitely qualify. It just seems the government website isn't updated yet to offer the form so we can apply directly. They like to hang onto our money 🤔😠
    I also have an electricity account but it appears that the energy companies are only paying out to postcodes that are fully gas free.

    Therefore the only way I can apply for the £200 is via the Gov.uk website.

    This says the following:

     

    If you do not get this payment automatically

    You may have to apply for this payment through the AFP Alternative Fund if you do not get it automatically - for example, because you do not have a contract with an electricity supplier.

    Applications will open in early March.


    They give an example of those that may need to apply as those without an electricity supplier. However the heading clearly covers anyone not receiving the payment automatically.


    https://www.gov.uk/get-help-energy-bills/alternative-fuels

  • Spoonie_Turtle
    Spoonie_Turtle Posts: 10,329 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    RG2015 said:
    I do have an electricity co. OVO. They say I wasn't on the list to provide me with £200. I heat by oil so I definitely qualify. It just seems the government website isn't updated yet to offer the form so we can apply directly. They like to hang onto our money 🤔😠
    I also have an electricity account but it appears that the energy companies are only paying out to postcodes that are fully gas free.
    That's the first criterion for the automatic payment, the next is to be in a census area where the predominant form of heating is not electric. 
  • RG2015
    RG2015 Posts: 6,054 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper Photogenic
    RG2015 said:
    I do have an electricity co. OVO. They say I wasn't on the list to provide me with £200. I heat by oil so I definitely qualify. It just seems the government website isn't updated yet to offer the form so we can apply directly. They like to hang onto our money 🤔😠
    I also have an electricity account but it appears that the energy companies are only paying out to postcodes that are fully gas free.
    That's the first criterion for the automatic payment, the next is to be in a census area where the predominant form of heating is not electric. 
    Good point. Judging by the number of heating oil tankers I see delivering on our street, I doubt whether your second criterion would apply to me.

    Whatever the reason we ain’t got it yet.
  • Spoonie_Turtle
    Spoonie_Turtle Posts: 10,329 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    RG2015 said:
    RG2015 said:
    I do have an electricity co. OVO. They say I wasn't on the list to provide me with £200. I heat by oil so I definitely qualify. It just seems the government website isn't updated yet to offer the form so we can apply directly. They like to hang onto our money 🤔😠
    I also have an electricity account but it appears that the energy companies are only paying out to postcodes that are fully gas free.
    That's the first criterion for the automatic payment, the next is to be in a census area where the predominant form of heating is not electric. 
    Good point. Judging by the number of heating oil tankers I see delivering on our street, I doubt whether your second criterion would apply to me.

    Whatever the reason we ain’t got it yet.
    You can check the likelihood here https://www.ons.gov.uk/peoplepopulationandcommunity/housing/articles/census2021howhomesareheatedinyourarea/2023-01-05

    The only other possibility is if you've switched electricity suppliers since the 1st February, as that's the qualifying date.  If you have, your previous supplier is responsible for paying it.

    Otherwise yes, you'll have to apply - it's understandable the applications couldn't open before the 28th Feb deadline for the initial majority of payments, but it does seem to be getting later and later …
  • Sue444
    Sue444 Posts: 11 Forumite
    First Post
    We are in the same position.  No gas in our village and we use oil for heating.  However, British Gas (our electricity suppliers) have confirmed that we are are not on the list for payment so we need to apply direct to Gov.  Guess will have to wait until applications open.  Must say though that not impressed with BG "Chat" as they first told me that we would be getting the payment automatically, no need to apply and that having checked they could see that our payment was "almost approved" and that I would get it in my bank account shortly.  A few days after, BG "Chat" confirmed that whilst payment should be received shortly, it wouldn't get returned to my bank account (I pay by DD) and that I would have to apply for a refund.  Then a couple of days ago, when contacting BG on Messenger as £200 still not received to either my BG account or bank account, they now confirm that they have no instructions to pay me from Gov so I will have to apply direct when applications open!  Annoying that BG "Chat" don't really seem to know much and just seem to give us info that we want to hear so that we go away! I wish they would just say "sorry we don't have any information for you yet".  This is not the first time I have had issues with BG Chat.  Wish they would be more accurate.  
  • RG2015
    RG2015 Posts: 6,054 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper Photogenic
    Thanks @Spoonie_Turtle,

    This is an excellent link and I see why E.ON Next are not paying me.

    My postcode (although the area extends well beyond the actual postcode), has the following stats.

    Mains gas 34.4%
    Heating oil 27.1%
    Tank or bottled gas 13.5%
    Two or more types of central heating 12.5%
    Electric central heating 7.3%
    All other types 5.2%


  • gdmoney
    gdmoney Posts: 1,403 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Email reply from Eon.Next. Looks like I'll need to wait even longer.

    "We are currently working through issuing the payments based on the data that has been provided to us from the Government.

    We expect all payments to be made by the end of March.

    If, at the end of March, you have had no contact from us, you should go to wwwgov.uk to check what to do next. At that point, the Government will open up an application portal. If successful, the Government will make the payment directly to you.​"


  • Davidt5000
    Davidt5000 Posts: 28 Forumite
    Second Anniversary 10 Posts Name Dropper
    edited 6 March 2023 at 3:47PM
    Assuming my data follows the map boundaries I get:

    3.7% Electric central heating

    28.4% Mains gas central heating

    4.6% tank or bottle gas central heating

    6.4% no central heating

    31.2% oil central heating

    1% wood central heating

    1% another type of central heating

    23.9% two or more types of central heating

    By that I assume I qualify with LPG? 
  • Davidt5000
    Davidt5000 Posts: 28 Forumite
    Second Anniversary 10 Posts Name Dropper
    Sue444 said:
    We are in the same position.  No gas in our village and we use oil for heating.  However, British Gas (our electricity suppliers) have confirmed that we are are not on the list for payment so we need to apply direct to Gov.  Guess will have to wait until applications open.  Must say though that not impressed with BG "Chat" as they first told me that we would be getting the payment automatically, no need to apply and that having checked they could see that our payment was "almost approved" and that I would get it in my bank account shortly.  A few days after, BG "Chat" confirmed that whilst payment should be received shortly, it wouldn't get returned to my bank account (I pay by DD) and that I would have to apply for a refund.  Then a couple of days ago, when contacting BG on Messenger as £200 still not received to either my BG account or bank account, they now confirm that they have no instructions to pay me from Gov so I will have to apply direct when applications open!  Annoying that BG "Chat" don't really seem to know much and just seem to give us info that we want to hear so that we go away! I wish they would just say "sorry we don't have any information for you yet".  This is not the first time I have had issues with BG Chat.  Wish they would be more accurate.  
    I couldn't get British Gas to confirm one way or the other whether we were on the list. Agree with the rest of your experiences with their chat. 
  • kar999
    kar999 Posts: 708 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    This is a link to the excel spreadsheet of postcodes that are off the gas grid. I understand it was issued to energy companies to make the £200 payment.
    It would explain why I've not got anything as my postcode is omitted, probably because there is some gas at one end of it but none as you leave the village.

    https://www.xoserve.com/xoserve-search?term=Off-gas postcodes
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