We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

RBS Digital Banking asking for customer number EVERY time

Fubar1953 · 2023-02-17 11:18:10

** Firstly if this post is not considered appropriate by admins please accept my apologies and delete it. Does anyone on here use Royal Bank of Scotland digital banking? If so are you prompted to enter your customer number every single time you log in? This is happening to me now despite the fact I tick the check box that…

Comments

sausage_time Posts: 1,880 Ambassador

17 February 2023 at 5:59PM

I'm not asked - it heads straight to the security screen (as it has done for years). I'm assuming this has changed for some folks?

On the security screen is "Not MY NAME? Login here" which assumes will be back to the customer number entry screen.

I’m a Forum Ambassador and I support the Forum Team on the Credit Cards, Savings & investments, and Budgeting & Bank Accounts boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.
All views are my own and not the official line of MoneySavingExpert.
0