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RBS Digital Banking asking for customer number EVERY time

Fubar1953 · 2023-02-17 11:18:10

** Firstly if this post is not considered appropriate by admins please accept my apologies and delete it. Does anyone on here use Royal Bank of Scotland digital banking? If so are you prompted to enter your customer number every single time you log in? This is happening to me now despite the fact I tick the check box that…

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sausage_time Posts: 1,457 Ambassador

17 February 2023 at 5:59PM

I'm not asked - it heads straight to the security screen (as it has done for years). I'm assuming this has changed for some folks?

On the security screen is "Not MY NAME? Login here" which assumes will be back to the customer number entry screen.

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