Civil enforcement ltd

BowieBoy333

Hi, I'm hoping this is something new for you to hopefully help with... (I've read newbies post too)
Just up the road from my address (a flat) is a really cheap car park.
£1 for two hours.
£3 for the full day.
It's a very run down car park in an old cinema ground. The ticket machine is never well maintained, and as such is often out of order, which ...... naturally forces you to use a dreaded APP .
The app is called Phone n Pay. 
Nine times out of ten, this app works fine. But then there's the instances where the app crashes. And when it does, it crashes bad. I have to uninstall, reinstall, reapply payment method and details etc. This can sometimes take anywhere between two to three attempts, or sometimes five or more.
This takes time, and so sometimes, the time taken to buy the ticket had gone over the golden ten minutes grace they give.
Next thing, is a horrible letter from Civil enforcement ltd. And this has happened over and over during the course of twelve months from January 2022. I have a stack of letters claiming I didn't pay in accordance with rules etc, but I DO have legal valid tickets for every day they contest.
I do my best to contact them, but they refuse any admission that the app system of payment failed. 
I have dcbl debt collection letters.
GCTT debt collection letters. The list is endless. I get three or four a day through the letterbox. Pay Pay Pay, or go to court.
I've sent screen shots of the tickets to some of these companies, and I know we shouldn't really contact these debt cowboys, but I wanted them to know I had tickets. Credit where credits due I suppose, they were very sympathetic but said at their stage they can't do anything anyway.
So, my question is ....any advice on what to do? I don't have any money to speak of, I'm on ESA benefit due to chronic mental health issues , which of course, this kind of harassment doesn't help. I have a years worth of civil enforcement letters and debt letters, and a years worth of proof of ticket.
The local C A.B is offering help but I'm on a waiting list.

Galloglass

You'll get the help you need here but it is unlikely they will stop sending the letters as these are computer generated. 

If you get anything that looks like a court document or has come from a court come back here. There are literally millions of these tickets issues and less than 0.3% ever see court. Sending threats is much cheaper than paying court fees. 

So next time you get a letter and you are not sure, come back here.

Boat_to_Bolivia

Don't bother with CAB. Just trust the regulars here to guide you through.

BowieBoy333

Any help is greatly appreciated.

Coupon-mad

Get your MP to write to CEL and tell them to cancel the PCNs because you paid every time and that this hounding by debt collectors is seriously affecting your mental health.  This is exacerbating your pre-existing poor mental health diagnosis which puts you in the 'vulnerable' category (not that you are a 'debtor'), as a result of which CEL and their harassing agents must wind their necks in.

PLEASE DO NOT ASK CAB!  Sadly they are useless about private parking and will think you breached a contract when you didn't.

Stop using that supposedly cheap car park!

Coupon-mad

Can you send me a pm of photos of ALL your debt demands please, and EXACTLY what ZZPS said when you tried to dispute?

With your permission, I'd like to use your case as a Case Study (anonymised) for the DLUHC Government Dept regulating this rogue industry).  Need lots if pics if those demands plus that they refused to listen to your dispute and only demanded money.

BowieBoy333

Thank you Coupon Mad.
Yes I can send you a copy of all that has come through the letterbox, there's a hell of a lot.
I'll sort through them tomorrow and put them in some semblance of order for you first .
I'm away for the rest of the evening so cannot get that info to you any earlier I'm afraid 

BowieBoy333

Coupon-mad said:

Can you send me a pm of photos of ALL your debt demands please, and EXACTLY what ZZPS said when you tried to dispute?

With your permission, I'd like to use your case as a Case Study (anonymised) for the DLUHC Government Dept regulating this rogue industry).  Need lots if pics if those demands plus that they refused to listen to your dispute and only demanded money.

Sorry for the delay; there's so much to sort through and put in order. More than I realized. But I will get it done .
Also, I was online earlier, reading all manner of negative reviews about CEL. Some saying they're not even BPA registered, and are treated as nothing more than scammers. Interesting read.

BowieBoy333

Galloglass said:

You'll get the help you need here but it is unlikely they will stop sending the letters as these are computer generated. 

If you get anything that looks like a court document or has come from a court come back here. There are literally millions of these tickets issues and less than 0.3% ever see court. Sending threats is much cheaper than paying court fees. 

So next time you get a letter and you are not sure, come back here.

Looks like they are following through with their threats. Court claim form arrived this morning.

Coupon-mad

What's the date of issue (top right)?

BowieBoy333

Hi again.
They sent a court claim form this morning.
Any advice ?