Letter of Claim from DCB Legal - PCN dated 2019

Galloglass

Their second response states they cannot give me the name of the landowner as it is "protected by GDPR"

You aren't looking for the owner, though you can find that out from the Land Registry. You are looking for the occupier at the time who would have paid Non Domestic Rates on the car park. The Council would collect NDR and will have a record of who. You'd ask them via a Freedom of Information ... but check the information is not already freely available on the Council website. Look for the NDR list.

Coupon-mad

Surely the place can be Googled to find the agents who run it, if it's a retail park with a name?

IloveElephants

anotheronewasted said:

Not_A_Hope said:

It is very unusual for a PPC to actually own a car park. They set up an agreement with the landowners to ‘manage’ it.

You could continue to pester Homebase for details of the landowner and suggest you cannot afford to use any of their stores in future if this results in a risk of an additional £100 for genuine customers.

In the meantime wait for the results of your SAR and a potential claim form.

According to the comment from Homebase, UKPC were the owners, but no longer are.
I also find this hard to believe

Their second response states they cannot give me the name of the landowner as it is "protected by GDPR"

I have already stated I will no longer shop at Homebase, or any retailer affiliated with the brand, including Sainsbury's, Fuel stations and Argos...they do not care, lets be honest.

Any tips on how to pester them further would be appreciated, but I feel it's a none starter with them 

Hi, try posting on their twitter account and make some audio recordings about your situation.

Umkomaas

I thought I'd draw your attention to this fairly recent thread which you might have not yet seen. You must keep going through all the necessary court procedure phases, but the hope is that your case will follow the same pattern as all those detailed in the thread. 

https://forums.moneysavingexpert.com/discussion/6377263/dcb-legal-record-of-private-parking-court-claim-discontinuations/p1

anotheronewasted

Coupon-mad said:

Surely the place can be Googled to find the agents who run it, if it's a retail park with a name?

This was my assumption / hope too
But I'm coming up blank every time, and my google-fu is strong.
Parkopedia has no useful info
The retail park does not have its own website
Using Google street view, it seems this car park ha changed hands multiple times:

The latest image is 2017, and it is blurry, but I think it says "Site managed using ANPR and manual patrols  by Civil Enforcement Ltd." (They are registered on the BPA website as a member
So I know that it changed hands again, some time between 2017, and 2019, at least once, possibly more.
There are some images from the adjoining road in March 2022, again showing a different sign, but its unreadable from distance

Galloglass said:

You aren't looking for the owner, though you can find that out from the Land Registry. You are looking for the occupier at the time who would have paid Non Domestic Rates on the car park. The Council would collect NDR and will have a record of who. You'd ask them via a Freedom of Information ... but check the information is not already freely available on the Council website. Look for the NDR list.

Good call, hadn't thought of this.
I am not going to pay for a Land Registry search.
It seems that this car park is not listed as a car park on the B'ham council website. At all...seems strange?

IloveElephants said:

Hi, try posting on their twitter account and make some audio recordings about your situation.

Worth a shot I suppose.
I will send one more e-mail. and then maybe try the twitter route

Another question that I have...
What is my play if do not receive a response to the SAR to UKPC?
And how do I handle no response from DCB? (30 day extension etc.)
In both mails I stated I wanted a confirmation that the mails had been, received, read and understood.
If i get no response, do I assume it is ignored?

anotheronewasted

OK, another update...
UKPC have respnded to my SAR, and sent me .zip file with only 6 documents:
A photo of the car entering the car park, a photo of the car leaving the car park (presumably, this is not clear from the picture) and 2 pictures of the VRN.
And then 2 .pdfs of the issued PCN, dated 25.07.2019, and 27.08.2019
These 2 documents from UKPC I 100% did not receive.

In my request I wrote:

The data should include:

• ALL photos taken
• All letters and emails sent and received - this includes all correspondence between (Removed by Forum Team), and UK Parking Control Ltd., and / or any third party company working, or acting on behalf of UK Parking Control Ltd. between 2019 to present date (30.01.2023)
• ALL data held in relation to the above named, (Removed by Forum Team)
• A full copy of the PCN (ref. above)
• A full and complete list of all PCNs outstanding against the above name (Removed by Forum Team) and / or the VRN

So, in my opinion they have not fulfilled my request. 
I have received documents from from other companies on behalf of UKPC, which were not included in the SAR response. As requested in the 2nd bullet point.

The response in full from UKPC DPO:

Good morning,

Thank you for your subject access request.

The information you have requested is set out below and in the attached documents.

1.         Photographs of vehicle registration (Removed by Forum Team)

2.         Notice to Keeper

3.         Final Reminder

4.         Please note PDT data is not stored

5.         Copy of Subject Access Request

Data Sharing

As the parking charge notice remains outstanding, data has been shared with Debt Recovery Plus Limited and DCBL. Further information about who we may share your data with can be found in UKPC’s Privacy 

Policy <web link to policy>

Data Retention

In line with data protection principles, UKPC will keep your personal data for no longer than necessary and any personal data held by UKPC will be deleted in line with our retention policy.

Your rights

In relation to the personal data which we may hold about you, you have the following rights to:

•           Be informed how we process your data as explained above

•           Understand and have access to the information we hold about you

•           Ask us to

-           Rectify information about you that is incorrect

-           Delete (erase) information about you

-           Restrict how we process your information

-           Transfer your data in an accessible electronic format

•           Object to our processing of your information

 

If you would like more information about how we process your data or if you wish to assert any of your rights set out above, please contact our data protection privacy team by email: dpo@ukparkingcontrol.com or write to us at Data Protection, UK Parking Control Limited, Union House, 111 New Union Street, Coventry, CV1 2NT.

Kind regards,

Data Protection Team

UK Parking Control Ltd

PO Box 1608

High Wycombe

HP12 9FN

Web: <link to UKPC website>

Not_A_Hope

You you might want to redact your name and VRN from your latest post

Not_A_Hope

If you believe that anything is missing instruct them to provide it within 7 days or you will complain to the Information Commissioners Office.

anotheronewasted

Not_A_Hope said:

You you might want to redact your name and VRN from your latest post

!!!!!!, you're right

how do I edit a post?

anotheronewasted

Not_A_Hope said:

If you believe that anything is missing instruct them to provide it within 7 days or you will complain to the Information Commissioners Office.

Thanks, I'll go back to them and state I haven't received the data in full.
I will just wait and confirm what I know is missing once I am home.