Virgin 1 Year 4.25% - Transfer Glitch
in ISAs & tax-free savings
59 replies 4.4K views
I know it's a new account but just wondered how people are getting with opening and transferring. I just opened mine this morning, and went to transfer from the existing Virgin 3% easy access. I expected that to just be point and click, as I have found with internal transfers with other providers. Not so, you have to fill in all your details from scratch, just as if it was a transfer from an unrelated bank. Then it comes up with an error "Something's gone wrong at our end and we can't complete this transfer.". You then have to either print, complete and post a paper transfer form, or phone and wait ages to speak to someone.
I called, and after all the wait and security stuff they then said my transfer request was in fact on the system, and will be completed with 10 working days.
Anyone else found similar?
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I haven't been able to ring them to find out what has gone wrong.
Fortunately, my 3% ISA is from last year so I can still fund my 4.25% ISA from this year's allowance.
I know it's a bit defeatist, but I have always avoided ISA transfers in the past by timing them to be funded with new money.