Virgin 1 Year 4.25% - Transfer Glitch 23 January at 11:21AM in ISAs & tax-free savings 59 replies 4.4K views

Qyburn

Hi,

I know it's a new account but just wondered how people are getting with opening and transferring.  I just opened mine this morning, and went to transfer from the existing Virgin 3% easy access.  I expected that to just be point and click, as I have found with internal transfers with other providers.  Not so, you have to fill in all your details from scratch, just as if it was a transfer from an unrelated bank. Then it comes up with an error "Something's gone wrong at our end and we can't complete this transfer.".  You then have to either print,  complete and post a paper transfer form, or phone and wait ages to speak to someone.

I called, and after all the wait and security stuff they then said my transfer request was in fact on the system, and will be completed with 10 working days.

Anyone else found similar?

fabsaver

I tried to do the same full ISA transfer from my existing 3% one and got the same 'something wrong' screen. I think it's par for the course with Virgin Money.

I haven't been able to ring them to find out what has gone wrong. 

Aidanmc

Same here ' something gone wrong'

Qyburn

I guess just wait and see if my transfer actually goes through. I can't think why it would need to take 10 working days, considering my transfer from Paragon to Virgin only took one.

RG2015

This is very poor from Virgin Money.

Fortunately, my 3% ISA is from last year so I can still fund my 4.25% ISA from this year's allowance.

I know it's a bit defeatist, but I have always avoided ISA transfers in the past by timing them to be funded with new money.

Qyburn

That's my transfer through now, I got a text and email to confirm and it all looks OK on the app as well.  FYI I haven't paid into a cash ISA this year either as I'm still swithering how much to put into S&S. So this transfer was for a partial balance, actually almost all, and all from previous years' contributions. If I decide to put some of this year's allowance into Cash ISA I can still choose either the Easy Access or the Fix.

Aidanmc

Qyburn said:

That's my transfer through now, I got a text and email to confirm and it all looks OK on the app as well.  FYI I haven't paid into a cash ISA this year either as I'm still swithering how much to put into S&S. So this transfer was for a partial balance, actually almost all, and all from previous years' contributions. If I decide to put some of this year's allowance into Cash ISA I can still choose either the Easy Access or the Fix.

I never called them to see if my transfer request was actually received, despite the 'something gone wrong' message.

Will call them tomorrow if its not done by then.

Thanks for letting us know yours got completed

Qyburn

Cheers, would be interesting (for me) if you left it a couple of days.  The impression I got from the phone call was that they were saying they had the transfer request on the system, certainly they didn't ask for any details of the transfer but it has in fact gone ahead exactly as I specified on the web page.

Aidanmc

Qyburn said:

Cheers, would be interesting (for me) if you left it a couple of days.  The impression I got from the phone call was that they were saying they had the transfer request on the system, certainly they didn't ask for any details of the transfer but it has in fact gone ahead exactly as I specified on the web page.

Just had text, checked my account, transfer is completed.

So it seems the requests are received even though 'something gone wrong message'

fabsaver

Mine hasn't gone through yet and was requested very early Saturday morning. If the request did go through they don't seem to be dealing with them in the order they were received.

Indout96

This is the reason I never use my Virgin travel card, its such a long winded process to pay the thing.