Virgin 1 Year 4.25% - Transfer Glitch

jd84

Just had this same error only trying to open the account, when clicking continue after contact preferences. No idea if that's gone through so doesn't bode well 

Edit. Went back to start page to find

Our application form is down. It'll be back very soon.

Each weekday, we need to do a spot of housekeeping on our application form.

We always do it at these times:

Midnight - 12:30am

7pm - 7:15pm

8:10pm - 8:25pm

Now 8.30 and still down...
Poor show all round!

fabsaver

fabsaver said:

Mine hasn't gone through yet and was requested very early Saturday morning. If the request did go through they don't seem to be dealing with them in the order they were received.

Update
The transfer I requested early on Saturday has completed today, so I'm relieved that I didn't need to phone or send a form in the post.

Poor communication from Virgin Money but I guess their systems aren't set up properly for these internal transfers.

inspectorperez

It's very difficult to put a handle on Virgin Money's extremely poor systems and impossible to contact by phone customer service teams.

Reading the numerous 1 star Trustpilot reviews and from own unfortunate experiences with the organisation, one wonders whether they really are inept or whether there is something slightly more sinister about the problems experienced especially in transferring funds away to other banks.

Glad previous posters got there in the end as I eventually did but now stuck with them for another 2 years.

TiVo_Lad

I wouldn't be surprised if their IT landscape is a nighmare of different acquired systems held together with CSV uploads and "human integration" technology (aka double keying). If you think about their history, they acquired Church House Trust, then Northern Rock, got acquired by Clydesdale Yorkshire Bank and was then merged into Clydesdale. I suspect doing the simplest thing is complicated and may explain why things are less than smooth. Not making excuses (nor am I employed by them), but I doubt they deliberately make it as complicated and slow as it seems.

portlandboy

The wife and myself each opened a Virgin 4.25% fixed ISA with no problems yesterday. 

I guess there's been fairly high demand on their system with it being a 'good' rate.

Qyburn

portlandboy said:

The wife and myself each opened a Virgin 4.25% fixed ISA with no problems yesterday. 

Opening was fine, it the glitch was with transferring in.

35har1old

Qyburn said:

Hi,

I know it's a new account but just wondered how people are getting with opening and transferring.  I just opened mine this morning, and went to transfer from the existing Virgin 3% easy access.  I expected that to just be point and click, as I have found with internal transfers with other providers.  Not so, you have to fill in all your details from scratch, just as if it was a transfer from an unrelated bank. Then it comes up with an error "Something's gone wrong at our end and we can't complete this transfer.".  You then have to either print,  complete and post a paper transfer form, or phone and wait ages to speak to someone.

I called, and after all the wait and security stuff they then said my transfer request was in fact on the system, and will be completed with 10 working days.

Anyone else found similar?

Happened to me as well. Apparently its because they have two web platforms Namely one that was Clydesdale and other Virgin and they are not allowed to merge. When you get the error message you are told to print out a ISA Transfer form And send it to Glasgow. Not having a prepaid envelope for this address and dozens of envelopes addressed to a Newcastle address. I decide to make a phone call to Virgin and was told that the ISA Transfer request had been received. I was told 5 working days but it completed in 24Hr

Qyburn

35har1old said:
Happened to me as well. Apparently its because they have two web platforms Namely one that was Clydesdale and other Virgin 

Maybe, but both the 3% and the new 4.25% are on the Clydesdale platform.  Same sort code.

bioboybill

I have just over £16K in the Virgin Easy Access ISA at 3% that I only opened a month ago, but I'm about to get a tax free lump sum, so was wanting to put another £4K in, but now I could do with having this new 4.25% fixed account. Would I be allowed to transfer over to the fixed account?

Qyburn

Yes if you want it all in the 1 year fix. Open the new account, kick off the transfer process and then pay in the extra cash.  You say "just over £16K", is the because interest was paid, or did you pay in more than £16K.