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yougov.finance bribe

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  • Why is there no customer service for YouGov Finance? Why is the process so poor?

    I cannot "reconsent" any of my accounts. No response or help from YGF. Useless.
  • Why is there no customer service for YouGov Finance? Why is the process so poor?

    I cannot "reconsent" any of my accounts. No response or help from YGF. Useless.
    Remove all accounts, log out, clear cache and cookies. Log in and start fresh, that should solve the problem. Had the same with TSB and that worked for me.
  • Why is there no customer service for YouGov Finance? Why is the process so poor?

    I cannot "reconsent" any of my accounts. No response or help from YGF. Useless.
    Go to Trustpilot and put there a !!!!!! honest review telling about your issue and they will contact you within 24 hours. How long  it will take them to fix your issue is another story but at least you definitely get their response. 
  • mrchagle
    mrchagle Posts: 586 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Why is there no customer service for YouGov Finance? Why is the process so poor?

    I cannot "reconsent" any of my accounts. No response or help from YGF. Useless.
    Remove all accounts, log out, clear cache and cookies. Log in and start fresh, that should solve the problem. Had the same with TSB and that worked for me.
    Are you saying to removed all accounts and start again? But isn't there a dialogue box that states if you try to connect the same accounts, you won't earn points for these? Certainly did for me...
    If I've help in anyway, please remember to thank me :-)
  • k_man
    k_man Posts: 1,636 Forumite
    1,000 Posts Second Anniversary Name Dropper
    mrchagle said:
    Why is there no customer service for YouGov Finance? Why is the process so poor?

    I cannot "reconsent" any of my accounts. No response or help from YGF. Useless.
    Remove all accounts, log out, clear cache and cookies. Log in and start fresh, that should solve the problem. Had the same with TSB and that worked for me.
    Are you saying to removed all accounts and start again? But isn't there a dialogue box that states if you try to connect the same accounts, you won't earn points for these? Certainly did for me...
    That message is just a notification that you won't get the points again for the same account (in case someone thought they could cheat the system by removing and re-adding the same account multiple times for extra points).
  • allegro120
    allegro120 Posts: 1,926 Forumite
    1,000 Posts Second Anniversary Name Dropper
    k_man said:
    mrchagle said:
    Why is there no customer service for YouGov Finance? Why is the process so poor?

    I cannot "reconsent" any of my accounts. No response or help from YGF. Useless.
    Remove all accounts, log out, clear cache and cookies. Log in and start fresh, that should solve the problem. Had the same with TSB and that worked for me.
    Are you saying to removed all accounts and start again? But isn't there a dialogue box that states if you try to connect the same accounts, you won't earn points for these? Certainly did for me...
    That message is just a notification that you won't get the points again for the same account (in case someone thought they could cheat the system by removing and re-adding the same account multiple times for extra points).
    I've got 67 days access left on most of them.  If I remove them now, would I be able to add them again in 68 days from now or will these accounts be banned forever?
  • atlantis187
    atlantis187 Posts: 1,550 Forumite
    Part of the Furniture 1,000 Posts
    masonic said:
    Can someone please give an idiots guide to how this works please as i'm looking at joining my accounts.
    There isn't much to it...
    1. Click the logo for your bank
    2. Authenticate via Open Banking
    3. Choose which accounts to add
    4. Collect points
    Prioritise current accounts and credit cards over savings accounts, as they give more points and you can add a maximum of 10 accounts.
    How many points are accrued and how much are these worth? Also is it just one off points for adding an account 
  • masonic
    masonic Posts: 27,334 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    edited 31 March 2023 at 6:18AM
    k_man said:
    mrchagle said:
    Why is there no customer service for YouGov Finance? Why is the process so poor?

    I cannot "reconsent" any of my accounts. No response or help from YGF. Useless.
    Remove all accounts, log out, clear cache and cookies. Log in and start fresh, that should solve the problem. Had the same with TSB and that worked for me.
    Are you saying to removed all accounts and start again? But isn't there a dialogue box that states if you try to connect the same accounts, you won't earn points for these? Certainly did for me...
    That message is just a notification that you won't get the points again for the same account (in case someone thought they could cheat the system by removing and re-adding the same account multiple times for extra points).
    I've got 67 days access left on most of them.  If I remove them now, would I be able to add them again in 68 days from now or will these accounts be banned forever?
    You'll be able to add them again straight away, but as k_man says, they won't earn points if they've previously done so.
    masonic said:
    Can someone please give an idiots guide to how this works please as i'm looking at joining my accounts.
    There isn't much to it...
    1. Click the logo for your bank
    2. Authenticate via Open Banking
    3. Choose which accounts to add
    4. Collect points
    Prioritise current accounts and credit cards over savings accounts, as they give more points and you can add a maximum of 10 accounts.
    How many points are accrued and how much are these worth? Also is it just one off points for adding an account 
    Suggest you go to yougov.finance or the early pages of this thread where these questions and more are answered.
  • Hello all, just in the interest of recounting my experience of how I’ve got on with YouGov Finance, as part of this thread, in case it’s helpful to anyone looking into this,  here goes:

    I’d stopped doing YouGov surveys at least a couple of years ago as, like many say, it just didn’t seem worth it because of a really long wait to get to the £50 cashout level. I had some points still in there as I’d neglected my profile as opposed to quit.

    I started again a few months ago as part of an overall getting more thrifty and aiming towards maximising building extra income through various methods. 

    I am someone who has various current and savings accounts after trying my best to get best interest rates but my first discovery was one building society and one bank account I regularly use aren’t listed (Coventry and Metro) and that one bank and one building society where I have accounts are listed but aren’t included as eligible (Yorkshire and Virgin.) 

    I linked my oldest account (Club Lloyds current account) straightaway, my Amex Cashback card and a very new First Direct current account, set up entirely to get a bank switch payout and with just two transactions at that point. My Nationwide current account, with more transactions and a longer history didn’t work, I understand this is because the last transaction was a while ago. It said ‘not enough transactions.’

    On March 6 I set up 10 new savings accounts with Lloyds, 5 Easy Savers and 5 Club Lloyds Advantage Savers and added these. I mentioned further up the thread here I felt naive to believe this would have worked quickly.

    A month and a bit on, I’ve moved £5 around those new accounts a bit and I’ve been able to successfully add 7 of them so I do now have the full quota of 10 accounts added. I gave the easy saver accounts names to identify which ones showed up. 

    So I now have some accounts due to be re-authorised in a little over 40 days and some in a little under 90 days. As I’ve also now got a new credit card approved I need to check if it’s issuing bank is included and swap to have this included rather than lower paid savings accounts.

    in total I have 2 current accounts, one credit card and 7 savings accounts added,  so that’s 2,200 YouGov points, not half way to cashing out without doing any surveys in top. In months to come my points can potentially be boosted by:

    swapping a savings account for a current account by using an account YouGov tells me does not have enough transactions. Swapping another savings account for my new credit card when renewal of accounts comes around. 

    For now, my points with YouGov are…4990 🤣🤦🏻‍♀️

    I’m quite keen to see a ‘paid survey available’ notification 🤣

    As I say, just my experience and I hope this can be helpful in some way rather than boring the pants off anyone reading! 

    Cheers all.


    4990 ouch that is frustrating haha.

    I've done a few surveys with them lately and am now up to 3955.

    I have 9 accounts on the system, I think 3 or 4 of those (brand new) have not yet brought me any points and I'm just waiting for the 90 days (now about 50/55) to roll round and see if they earn next time, scared is totally the wrong word but I'm concerned if I delete them and try again they'll be rejected for good so I'll play the long game.

    For this reason I'm holding back the final account I can put in which I've been using regularly (41 transactions) for the last 4 weeks.

    Give that a few more days then I'll try that one.

    I think that hopefully once they become active we'll see that they become nice little passive earners. Fingers crossed.
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