yougov.finance bribe

Rawrzy

MikeJXE said:

So ditch the co-op

I don’t have it in my10 so not aware of the issue

As already said, you can't. If you remove it you're stuck at 9 anyway.

MikeJXE

I wasn’t aware of that 

A strange set up, I have 3 banks that are counted twice

pecunianonolet

I think all that have issues with random connection drops and issues reconsenting should send a message to yougov so it raises awareness. 

The provider Plaid seems to the key part of the problem together with banks IT to deal with open banking connections via Plaid. Everyone who had 10 accounts connected before they dropped it to 3 should be free to remove/add accounts keeping within the limit of 10. 

Imagine you have a current account connected and want to use it to switch for a bonus. it would essentially wipe the opportunity to add another account and you need extra accounts outside the 10 connected to use for switch offers. Same if you change/close credit cards. 

However, yougov might calculate with issues and loss of connections as result to reduce the number of accounts naturally until after most are near or at the new limit.

masonic

From past experience patience is a virtue. I remember having issues with HSBC that eventually resolved (back in the days I could sub in another account temporarily). If any of mine fail, I'll keep trying, as removing them won't allow me to add a new one.

bioboybill

Is it only Chrisv and myself who are missing payments from Yougov, or are others in the same boat?

It's been 9 days for me now since I cashed out and still nothing received. I have emailed them twice and received an automated email to say somebody would look into it asap a couple of days after the first email, but they have simply ignored the second email. Is there any better email address for responses than the globalsupport@yougov.com?

It would be useful if they had some proper support like livechat, otherwise the next response could just be another "we'll look into it asap", which explains nothing and gets you nowhere.

PRAISETHESUN

I've had the misfortune of having to contact their customer support in the past and it definately left a lot to be desired. My issue got sorted eventually, but it did take several weeks of no response before they actioned on my issues.

I've cashed out my most recent round of points this morning, I'll update if I haven't had anything arrive in a few days I guess

Chrisv

@bioboybill £50 in bank today Claimed Tuesday 26/11

simonsmithsays

Two on this household received their £50 today even though we claimed a week apart.

They clearly batch the payments up.

Reg_Smeeton

Claimed at 9pm last night (Sunday) and has just arrived in my bank Monday dinner time

PRAISETHESUN

Mine has also arrived, only claimed it this morning