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Bulb Energy bill looks like i am being over charged !

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  • paulmol
    paulmol Posts: 22 Forumite
    Seventh Anniversary 10 Posts Combo Breaker
    ariarnia said:
    I think Ariania understood what the emergency credit was but was wondering how it was included on the bill - it doesn't appear to be, to my eyes. With 18 x top ups there, if you went into EC each time before topping up for example that could equate to up to £90 of "invisible" top ups which is quite substantial. 
    yes. i would think the emergency use would be included in the meter readings but because they mentioned it when asked about the bill its worth checking if theres some weirdness about the bill that means thats why things dont add up. theres obviously something so we can't rule anything out especially when it comes to energy suppliers bills being set out in a not obvious way. 
    The EC is not counted as it not recorded anywhere, we have checked with Bulb. 
    The "invisible" top ups is not correct and the EC is a bit misleading , what actual happens is we buy top up via an app  this is recorded on the bill as a top up payment. The £ value on the meter is only really to show you that you are running out or you should top up, the EC is there if there is an issue  but it taken back off the top up  so you never get in to debit.

    The bill shows what you have toped up over the month , and we have checked that against bank statements and its correct , and how much electric we have used + standing charge ( the standing charge is payed by the cost of the units being slightly higher than normal)  we have also checked the usage on the meter and the units are +/- a few units  that is listed on the bill.

    Taking all of that in account , using round figures  we did £600 of top ups and used £350 worth of electric calculated on the cost per unit on the bill . But we are being told we are only £1.50 in credit  and the debit has only reduced by £22 so theres over £200 missing 
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    How much debt is being taken off each time you do a £20 top up?
    No free lunch, and no free laptop ;)
  • paulmol
    paulmol Posts: 22 Forumite
    Seventh Anniversary 10 Posts Combo Breaker
    macman said:
    How much debt is being taken off each time you do a £20 top up?
    Its supposed to be 10%, that's what was agreed  so that would be £2 on a £20 top up , but we have toped up over £600 and its come down by £22  according  to the bill


     
  • paulmol
    paulmol Posts: 22 Forumite
    Seventh Anniversary 10 Posts Combo Breaker
    edited 22 December 2022 at 7:52PM
    Just spotted we have been charged for 2 lots of standing charge for 91 days  the bill period is for one month and las months bill also has the standing charge :(
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    paulmol said:
    macman said:
    How much debt is being taken off each time you do a £20 top up?
    Its supposed to be 10%, that's what was agreed  so that would be £2 on a £20 top up , but we have toped up over £600 and its come down by £22  according  to the bill


     
    Yes, but what is it actually doing on the meter? If you have say £5 credit, and you add £20, it should display the new credit balance as something less than £25. If it's 10%, it should reduce to £23.
    No free lunch, and no free laptop ;)
  • born_again
    born_again Posts: 20,449 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    If you look at the top ups made from 17-11 to 13-12 (£140) that is £14 @10% If you them take 10% from the 01-12 £67 that takes you to £21 (if rounded up)

    You seem to be looking at the £639 top ups that were made over 3 months on just the debt reduction 15-11 to 15-12 which is just 1 month.

    Yes the 15-10 to 15-12 reduction on the above is only £44. So is still short.
    Life in the slow lane
  • paulmol
    paulmol Posts: 22 Forumite
    Seventh Anniversary 10 Posts Combo Breaker
    macman said:
    Yes, but what is it actually doing on the meter? If you have say £5 credit, and you add £20, it should display the new credit balance as something less than £25. If it's 10%, it should reduce to £23.

    No, the unit cost per KW/h on the meter is slightly higher than what's shown on the bill this is why the EC etc. is misleading.
    The way its all set up it prevents you from getting more than £5 in debit . The important thing is at each billing cycle the total amount toped up should be slightly more that the cost of the electric used , or in my case 20% more to pay the debit

    here's the meter cost as of now  which shows 32.07 pKWH where as the bill shows 30.54 pKWH

  • paulmol
    paulmol Posts: 22 Forumite
    Seventh Anniversary 10 Posts Combo Breaker
    got to ask  just to check its not me, but  is this the most complicated thing you have ever seen ! 
  • Gerry1
    Gerry1 Posts: 10,848 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    paulmol said:

    No, the unit cost per KW/h on the meter is slightly higher than what's shown on the bill this is why the EC etc. is misleading.

    here's the meter cost as of now  which shows 32.07 pKWH whereas the bill shows 30.54 pKWH
    The meter shows the VAT-inclusive price whereas the bill shows the price without the VAT which is added on at the end.
  • paulmol said:
    ariarnia said:
    I think Ariania understood what the emergency credit was but was wondering how it was included on the bill - it doesn't appear to be, to my eyes. With 18 x top ups there, if you went into EC each time before topping up for example that could equate to up to £90 of "invisible" top ups which is quite substantial. 
    yes. i would think the emergency use would be included in the meter readings but because they mentioned it when asked about the bill its worth checking if theres some weirdness about the bill that means thats why things dont add up. theres obviously something so we can't rule anything out especially when it comes to energy suppliers bills being set out in a not obvious way. 
    The EC is not counted as it not recorded anywhere, we have checked with Bulb. 
    The "invisible" top ups is not correct and the EC is a bit misleading , what actual happens is we buy top up via an app  this is recorded on the bill as a top up payment. The £ value on the meter is only really to show you that you are running out or you should top up, the EC is there if there is an issue  but it taken back off the top up  so you never get in to debit.

    The bill shows what you have toped up over the month , and we have checked that against bank statements and its correct , and how much electric we have used + standing charge ( the standing charge is payed by the cost of the units being slightly higher than normal)  we have also checked the usage on the meter and the units are +/- a few units  that is listed on the bill.

    Taking all of that in account , using round figures  we did £600 of top ups and used £350 worth of electric calculated on the cost per unit on the bill . But we are being told we are only £1.50 in credit  and the debit has only reduced by £22 so theres over £200 missing 
    I'm not able to keep up with this,  far too complicated for me! But if this was the case,  why is a separate standing charge shown at all on the bill - wouldn't it just be a higher unit rate? (I know I've probably completely misunderstood!)
    The important things in life are not things ........
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