Bulb Energy bill looks like i am being over charged !

paulmol

At the start of the year I was moved to bulb and as i had an outstanding debit i was put on a PAYG meter and have had no end of problems with them trying to explain the bill
all the following number are off the bill and for the last months billing cycle 
The debit has reduced by £22 this month

The electric bill summary on the 3rd page reads as follows 
Opening meter balance £5.18
Total electricity costs for this period £387.59
Total electricity top ups for this period £639.00
Final meter balance £1.50 

So is it me or should i be £240 ish in credit ?

For the gas 

Total gas costs for this period £188.03
Total gas top ups for this period £340.00
0 credit 

so £150 ish in credit ?

the last 6 bill have been like this , all they say is it a PAYG meter and you pay for what you use !!!!!!!

robbo990

Standing charge?
 (50p ish per day electricity? 28p ish per day gas?)

It should still state the units/kwh used and the cost for each of those.

Mstty

paulmol said:

At the start of the year I was moved to bulb and as i had an outstanding debit i was put on a PAYG meter and have had no end of problems with them trying to explain the bill
all the following number are off the bill and for the last months billing cycle 
The debit has reduced by £22 this month

The electric bill summary on the 3rd page reads as follows 
Opening meter balance £5.18
Total electricity costs for this period £387.59
Total electricity top ups for this period £639.00
Final meter balance £1.50 

So is it me or should i be £240 ish in credit ?

For the gas 

Total gas costs for this period £188.03
Total gas top ups for this period £340.00
0 credit 

so £150 ish in credit ?

the last 6 bill have been like this , all they say is it a PAYG meter and you pay for what you use !!!!!!!

How much was your debt as the difference could be the repayment of that debt.

EssexHebridean

Mstty said:

show previous quotes

paulmol said:

At the start of the year I was moved to bulb and as i had an outstanding debit i was put on a PAYG meter and have had no end of problems with them trying to explain the bill
all the following number are off the bill and for the last months billing cycle 
The debit has reduced by £22 this month

The electric bill summary on the 3rd page reads as follows 
Opening meter balance £5.18
Total electricity costs for this period £387.59
Total electricity top ups for this period £639.00
Final meter balance £1.50 

So is it me or should i be £240 ish in credit ?

For the gas 

Total gas costs for this period £188.03
Total gas top ups for this period £340.00
0 credit 

so £150 ish in credit ?

the last 6 bill have been like this , all they say is it a PAYG meter and you pay for what you use !!!!!!!

How much was your debt as the difference could be the repayment of that debt.

From the OP

paulmol said:

<snip>

The debit has reduced by £22 this month

<snip>

It does seem a little peculiar that there has only been a £22 drop in the amount owing with the amounts topped up. 

paulmol

so the debit is separated out on the bill , i can see that it has dropped by £22 this month 

paulmol

robbo990 said:

Standing charge?
 (50p ish per day electricity? 28p ish per day gas?)

It should still state the units/kwh used and the cost for each of those.

it dose and there is a calculation on the bill for this , the numbers i posted are the total cost including the standing charge etc 

paulmol

heres the bill 

macman

You have got a previous debt of £970 on the meter. The problem is that you are only paying that off at about £10 a month. At that rate it will take you about 9 years to clear the debt. What debt repayment rate was agreed when the PPM was installed?
You haven't posted the gas bill, but presumably the same thing applies-you have substantial debt on each supply,
Contact your supplier and agree a more realistic debt recovery on the PPM.
Your lecy usage is quite high for a property that presumably has gas CH and DHW?

EssexHebridean

OK - I'm curious then. As the OP has paid £639 in top-ups (I assume that perhaps that includes £132 of government help?) but only used electricity to a cost of £387.59, with a debt reduction of £44, there is a discrepancy of £207.41 - should that not still be appearing as credit on the meter, OR have reduced the debt by that amount? I may be completely missing a point which is obvious to those who are familiar with PP meters - apologies if so! 

macman

Even if you disregard the meter debt, the figures don't make sense.

Penguin_

It's almost as if they are missing a read on the meter from the 17th Dec?