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Smart Meter guy didn’t turn up

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  • Should I accept? Or can the Ombusdman give me s better outcome?


  • EssexHebridean
    EssexHebridean Posts: 24,424 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 14 March 2023 at 6:00PM
    The Ombudsman MAY award more - it has to be said that £40 for the amount of hassle you've had is a remarkably small goodwill payment.  Also they are being cheeky saying that the £60 is goodwill too - that's not my understanding! 
    🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
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  • @EssexHebridean

    Thank you
    I wasn’t sure if £40 was reasonable, generous or not enough

    I spoke to the Ombudsman case officer and she seems very sympathetic.

    I will leave it as I believe she might decide I should take the £100 or award me more but I guess she won’t decide it should be any less as now EDF recognises their errors and are not disputing it. 


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