Smart Meter guy didn’t turn up

jvjack

"line dropped"  thats frustrating.
I just looked at my booking slots and there are now quite a few on all days of week. Maybe they update so often. No weekends though.. But so happens am at home on monday16th so booked morning.

But after reading your post i am a bit concerned as they say  "We'll confirm the details in writing"
Nothing about text or email and so far nothing.
But took photo of booking. Thanks

coconutcurls

jvjack said:

"line dropped"  thats frustrating.
I just looked at my booking slots and there are now quite a few on all days of week. Maybe they update so often. No weekends though.. But so happens am at home on monday16th so booked morning.

But after reading your post i am a bit concerned as they say  "We'll confirm the details in writing"
Nothing about text or email and so far nothing.
But took photo of booking. Thanks

they will call you - nothing in writing - knowing what I know now I would request an email though - good luck

Mobtr

As far as I know when an appointment is booked with EDF a letter is automatically sent, by post if you have paper comms or on your My Account if you are paperless. I know they do Saturday appointments but never known Sunday ones. Also never known anyone to ring to confirm usually text/WhatsApp if at all, usually nothing, they just assume you’ll remember 

coconutcurls

Mobtr said:

As far as I know when an appointment is booked with EDF a letter is automatically sent, by post if you have paper comms or on your My Account if you are paperless. I know they do Saturday appointments but never known Sunday ones. Also never known anyone to ring to confirm usually text/WhatsApp if at all, usually nothing, they just assume you’ll remember 

@jvjack - please keep us updated  - curious to see if you will receive a letter and text reminders

coconutcurls

If I wanted to book for another Sunday, they would have a slot available:

jvjack

Got email confirmation this morning. Then text message 3 pm this afternoon also confirming.
Am bit excited about it. No more leaning down to read meteres

ariarnia

@coconutcurls have you checked your email junk just in case?

or in your phone history do you have a record of the date/time of the reminder calls, 

just in case you need them for a complaint

retiringtoosoon

Composition of what?

Strummer22

retiringtoosoon said:

Composition of what?

@coconutcurls clearly meant compensation.

I've had major issues getting a smart meter installed too. Installer is SMS and supplier is Green Energy UK. The first technician didn't know it's a three phase supply (GEUK should have told them I think?) and the second didn't show up at all, although unlike in this thread we had loads of text and email reminders. And the third time, despite repeatedly confirming with SMS that it's a three phase supply, they sent a technician who wasn't equipped/trained for that again. 

Next appointment is in a week. Wish me luck!

coconutcurls

ariarnia said:

@coconutcurls have you checked your email junk just in case?

or in your phone history do you have a record of the date/time of the reminder calls, 

just in case you need them for a complaint

Yes, I have checked many times.

I think there was a glitch in the system because I remember that the 1st time I booked - because EDF kept calling me and wouldn't leave me alone -  at the beginning of 2022 when I moved here  - I received emails and text messages (and still have those) but I was the one who had to cancel and I did it well in advance.

Then when the winter started,  I started having trouble finding a shop with paypoint that wanted to accept my energy voucher I then decided to get a smart meter and booked the installation again but this time I didn't receive any reminders a part from a couple of phone calls for confirmation and that is why I kept checking the booking page on the website and also wrote it in my sticky notes that I leave by my desk and on the calendar. The booking was still there throughout the morning of the booking during the time slot the engineer was supposed to be here. I regret not taking a screenshot, I assumed it would be recorded somewhere.

I sent them an email because I don't want to spend any more time on the phone and have the line 'drop' again, but if I don't get the compensation, oh well, that would have been nice but is not the end of the world.

I have now found a shop that accepts my energy voucher so I am in no rush to book another appointment.