Smart Meter guy didn’t turn up

Shedman

coconutcurls said:

So far my meter has not been credited yet - should I contact them or wait a bit more?

I would give it until say 5th Jan (assuming meter appointment was on or before 18th Dec based on your original post)) and then chase them up and let them know they now owe you £60 (£30 for the missed appointment and £30 for not crediting you automatically with that first amount within 10 day working days).  Don't let any customer agents try and fob you off....

coconutcurls

Shedman said:

coconutcurls said:

So far my meter has not been credited yet - should I contact them or wait a bit more?

I would give it until say 5th Jan (assuming meter appointment was on or before 18th Dec based on your original post)) and then chase them up and let them know they now owe you £60 (£30 for the missed appointment and £30 for not crediting you automatically with that first amount within 10 day working days).  Don't let any customer agents try and fob you off....

@shedma  - Thank you  -  the appointment was exactly on the 18th and so far no credit. Is there anything from somewhere that I can quote, in case the customer agent fobs me off? is this info written somewhere? 

ariarnia

here's what you need for edf

https://www.edfenergy.com/sites/default/files/r863_guide_to_service_standards_aw1_e5.pdf

the two your quoting are 

jvjack

Did you make booking via online EDF website
Am trying to get one intalled myself but the bookings on the site show only every Friday for 4 weeks but nothing for any other day. That seems odd. Why would every Friday be available but no other day. 
Chat is no good , just posted me whats app message saying will get back in 24 hrs
Anyone know if they do weekends. The date option just says "full" Could mean they do or dont.

GingerTim

It could be that an engineer is only in your area on Fridays, sadly.

jvjack

Ah. That could explain it.

Mobtr

coconutcurls said:

Shedman said:

coconutcurls said:

So far my meter has not been credited yet - should I contact them or wait a bit more?

I would give it until say 5th Jan (assuming meter appointment was on or before 18th Dec based on your original post)) and then chase them up and let them know they now owe you £60 (£30 for the missed appointment and £30 for not crediting you automatically with that first amount within 10 day working days).  Don't let any customer agents try and fob you off....

@shedma  - Thank you  -  the appointment was exactly on the 18th and so far no credit. Is there anything from somewhere that I can quote, in case the customer agent fobs me off? is this info written somewhere? 

The 18th is a Sunday, I wasn’t aware they had Sunday appointments 

coconutcurls

jvjack said:

Did you make booking via online EDF website
Am trying to get one intalled myself but the bookings on the site show only every Friday for 4 weeks but nothing for any other day. That seems odd. Why would every Friday be available but no other day. 
Chat is no good , just posted me whats app message saying will get back in 24 hrs
Anyone know if they do weekends. The date option just says "full" Could mean they do or don't.

yes - it was a pain to find a suitable day / time and they mostly had 4 hours slots for from 4pm but they have to switch off the electricity for 30 minutes to an hour and I didn't want to be in the dark. Then I booked one for Sunday afternoon - had to wait for a few hours and nothing - nobody showed up.

jvjack

 Sorry to hear that. Bit of a pain.  Waiting to see if they will do a weekend visit for me.

coconutcurls

So I called today and after spending 20 minutes on the line, somebody answered the phone, they spent around 15 minutes checking my account and came back saying that they could not find the appointment in the system, would I like to book another one? And I said that I would not like to book another one until I had an explanation as to why the former booking has been erased from the system in the 1st place? I explained that I checked the website many times during my time slot as the technician was not showing up and the booking was there - I regret I didn't take a screen shot - also they never sent me an email to text conformation but a lady called me twice to confirm. The operator said he didn't know why the booking is not showing so I asked if it was anything to do with the composition they are suppose to give if a technician don't turn up? So he immediately said he would transfer me to another department so I could discuss, but then he transferred and the line dropped.
Calling again tomorrow, as now back to work and busy later on.