Smart Meter guy didn’t turn up

coconutcurls

EDF harassed me for months - letters, emails and phone calls - and when I finally booked my smart meter instalation, the person didn’t turn up and didn’t get in touch to cancel. 

So tomorrow I will have to do the rounds on the shops that work with  PayPoint and beg them again to accept my governement given electricity voucher to top up my old style meter - 

[Deleted User]

coconutcurls said:

EDF harassed me for months - letters, emails and phone calls - and when I finally booked my smart meter instalation, the person didn’t turn up and didn’t get in touch to cancel. 

So tomorrow I will have to do the rounds on the shops that work with  PayPoint and beg them again to accept my governement given electricity voucher to top up my old style meter - 

And claim your £30 compensation for the installer not keeping their appointment.

coconutcurls

[Deleted User] said:

coconutcurls said:

EDF harassed me for months - letters, emails and phone calls - and when I finally booked my smart meter instalation, the person didn’t turn up and didn’t get in touch to cancel. 

So tomorrow I will have to do the rounds on the shops that work with  PayPoint and beg them again to accept my governement given electricity voucher to top up my old style meter - 

And claim your £30 compensation for the installer not keeping their appointment.

Thank you! I did not know this was even possible and will do for sure - have you done it before? what is the procedure?

edwink

coconutcurls said:

[Deleted User] said:

coconutcurls said:

EDF harassed me for months - letters, emails and phone calls - and when I finally booked my smart meter instalation, the person didn’t turn up and didn’t get in touch to cancel. 

So tomorrow I will have to do the rounds on the shops that work with  PayPoint and beg them again to accept my governement given electricity voucher to top up my old style meter - 

And claim your £30 compensation for the installer not keeping their appointment.

Thank you! I did not know this was even possible and will do for sure - have you done it before? what is the procedure?

This happened to us with Eon in August.  They just credited our electric account with the £30 during the following week, we didn't need to ask for it. I hope EDF does the same for you.

Edwink 

[Deleted User]

coconutcurls said:

[Deleted User] said:

coconutcurls said:

EDF harassed me for months - letters, emails and phone calls - and when I finally booked my smart meter instalation, the person didn’t turn up and didn’t get in touch to cancel. 

So tomorrow I will have to do the rounds on the shops that work with  PayPoint and beg them again to accept my governement given electricity voucher to top up my old style meter - 

And claim your £30 compensation for the installer not keeping their appointment.

Thank you! I did not know this was even possible and will do for sure - have you done it before? what is the procedure?

As edwink said, it should be automatic.  Even better, if they don't pay it in time (although I can't remember the schedule) there's another £30 for forgetting the first one.

luvchocolate

I got £30 credit on my account with Shell 8 days after new meter was an hour late to replace a leaking gas meter 

Shedman

[Deleted User] said:

coconutcurls said:

[Deleted User] said:

coconutcurls said:

EDF harassed me for months - letters, emails and phone calls - and when I finally booked my smart meter instalation, the person didn’t turn up and didn’t get in touch to cancel. 

So tomorrow I will have to do the rounds on the shops that work with  PayPoint and beg them again to accept my governement given electricity voucher to top up my old style meter - 

And claim your £30 compensation for the installer not keeping their appointment.

Thank you! I did not know this was even possible and will do for sure - have you done it before? what is the procedure?

As edwink said, it should be automatic.  Even better, if they don't pay it in time (although I can't remember the schedule) there's another £30 for forgetting the first one.

If they don't give the missed appointment credit within 10 working days then another £30 becomes due.   But CS agents don't seem to know that (or want to acknowledge that)

imeach

luvchocolate said:

I got £30 credit on my account with Shell 8 days after new meter was an hour late to replace a leaking gas meter 

I would have thought a leaking gas meter wouldnt have been done by your supplier?
In my experience that is done by the DNO?

The_Unready

"Smart Meter guy didn’t turn up".

He wasn't that smart, then! 😃

luvchocolate

imeach said:

luvchocolate said:

I got £30 credit on my account with Shell 8 days after new meter was an hour late to replace a leaking gas meter 

I would have thought a leaking gas meter wouldnt have been done by your supplier?
In my experience that is done by the DNO?

It was fitted by SMS on behalf of Shell 
It was a semi concealed meter 

coconutcurls

So far my meter has not been credited yet - should I contact them or wait a bit more?